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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited 24 hours for our Home Warranty to assign a vendor to fix our whole house backup. They finally told me they didn't have anyone on contract in our area and I could find someone myself. I immediately called Wighton's . They came out in 3 hours and fixed our problem that afternoon. Their rep wasn't going to leave until the clog was fixed and he had verified it was clear. Even put a scope in it 74 feet in to ensure it was fixed. I can't say enough of the great service and professionalism. They have all the right equipme... read more
Business response:
Thank you, Kat, for this outstanding review! We are very pleased to see your feedback on your entire experience with our company. We always work hard to accommodate our customers as quickly as possible and leave no stone unturned to ensure your home service concern is successfully resolved. Your review tells us we met that goal, and we're thrilled to have earned your high regard. Call us anytime you need us, as we're here for you. Many thanks from the team at Wighton's!
Very poor workmanship on new furnace install in spring of 2023. Had to call them back three times and that still did not solve all the problems. Stay away there are much better choices on the central coast.
Business response:
Ted, we're sorry you are disappointed with your furnace installation. We strive for excellence in our quality of work and regret that our subsequent follow-ups have failed to meet your expectations. We want you to know that we understand your concerns, and be assured our management team will take all measures necessary to improve the processes that caused this issue. As soon as we are able to locate your account we will be reaching out to you immediately. And we do hope you will allow us to serve you better in the future. Th... read more
I called to have new sink installed as I got new countertops. Appointment after 2. They never showed up. I called at 3:30 and dispatcher told me I had an appt. but they would not make it that day. I made a new appt. for next day at 830. Received phone call at 930 that he was in meeting and would be buying my new products and come . ( he was a hour away). Then told me an Outrageous price for my extremely simple job of hooking up faucet and garbage disposal. He told me that he didn't want to come all this way and deliver the S... read more
We used Wighton's three years ago to install a new gas furnace in our home. At that time they were very responsive and the work was done in a professional manner. Three years later a home inspection found that there was excess moisture in side the heater causing some rust on some of the metal, including the gas line. I called Wighton's to see if they could look at the furnace to see why water was building up. After multiple calls I was told the scheduler would be in touch. The scheduler called and left a message with a phone... read more
Business response:
Charlie, please accept our apologies for these issues you experienced in scheduling your service call with us. As a valued customer, we've appreciated working with you in the past and always want to continue to deliver the seamless service you've come to expect from our team. Please be assured we will identify the causes of the communication issues you've experienced and put solutions into place to prevent this from occurring again. Our management will be reaching out to you. We hope to have the opportunity to make this up t... read more
I can always rely on Wighton's! Water appeared on our kitchen floor with no obvious source. Carlos worked hard to hunt down the source of what turned out to be two leaks related to our RO system. At least one I believe was the result of sloppy plumbing work by another company that installed a new RO unit! Carlos showed me the problem using photos and videos he took as I watched him, so I could understand what the problem was. Its hard for me to kneel on the floor. When he finished he emailed me the photos for my file. I was ... read more
Business response:
Trudy, keeping your home systems running smoothly is always our top priority! We are committed to offering round-the-clock services to fix your plumbing problems as quickly as possible. And we're happy to learn that Carlos delivered a five-star worthy experience with his top-notch problem-solving skills and attention to detail. From everyone here at Wighton's, we thank you for your kind words and recommendation and are proud to be your go-to home services company!
Great experience with Patrick! We were having trouble with our heating unit in a rental, and he came out quickly and evaluated that it was in good shape and we did not need a new one. Also he would not accept any payment for his visit. Seems like you have to know how to use the thermostat properly for it to work! Whenever we do need a unit we will definitely call Wightons.
Business response:
Thank you for your review, Mindy! We're delighted that Patrick was able to address your concern with your heating unit so quickly and that he was fantastic at explaining the essentials of operating the thermostat in your rental unit. We always want our customers to receive the best home service experience, so your feedback made our day. We're here for you anytime, Mindy - all the best from Wighton's!
Today, 4/14/23, I received a call from the manager of Wighton's and he was very apologetic regarding my experience. John told me that he was recently hired and is trying to help improve service at the company through further training of technician's and also working with IT to get the pricing program to work well for the company and it's patrons. I felt better after talking with John and trust that he will make every effort to ensure quality service received from the company. I would recommend the company now that I have tal... read more
Business response:
Carie, we're sorry to hear that you were not satisfied with your experience and are disappointed by your feedback. We do apologize for any inconvenience caused by the scheduling mishap. Because we subscribe to a flat-rate pricing model, we cannot give service call quotes over the phone until a technician has made a diagnosis. We have used this pricing structure because of the incredible value it has provided our customers, and we are transparent with costs every step of the way. Additionally, we always aim to go the extra mi... read more
We had them install a heat pump furnace and a/c. Cost close to $20,000. No one told us before the installation that it would vibrate and make a terrifying groaning sound. Nor was it discussed that since the outside unit was on the exterior wall of our bedroom , these noises would interfere with our sleep. Nor was it suggested to move the outside unit further away from the walls of the house, which we would have definitely done if the noise issue had been disclosed. After installation we called the sales rep to report the noi... read more
Business response:
Thank you for reaching out. We would love to speak with you regarding the issues mention above. Please feel free to reach out to discuss when free.
This Company is extremely expensive. we have been a member for a long, long time we pay $9.99 a month. that gives us a $20 visit discount if we need their help, which we have maybe 5 or 6 times over the years to check our heater. No work.($79) Their repairs are exorbitant. $590.00 to put in 2 plugs. They won't give you a breakdown of parts and labor. We went to a small local plumber and got it done for $300.
Business response:
Pamela, as a Priority Customer, we are disappointed to see you are dissatisfied with our pricing, but we appreciate you sharing your feedback with us. We hold our customer's confidence in delivering honest and fair service in high regard, so we strive to ensure our flat rate pricing schedule is competitive and equitable. It represents the level of service and guarantees we stand behind, and because we charge by the job and not the hour, we cannot itemize how the service breakdown was allocated. We use your review as an oppor... read more
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.