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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We only received phone service for this ridiculously hot long Labor Day weekend, but this company truly brought us confidence in their service levels. We would not hesitate to call them again for estimate on repairs or replacement of our older systems. Thanks to other Yelp reviews they surfaced to the top when we really needed them!
Business response:
We're incredibly thankful for this generous feedback, Karen! We appreciate your trust in us and can't thank you enough for letting the community know how pleased you were with your service experience. Our team is always here for you around the clock and appreciates earning you as a valued customer for future services.
My AC quit running on 9-1-22, one of the hottest days of the year. I called at about 4:45 expecting to get an answering machine or a person saying they could come out in two or three weeks. To my surprise, a very nice lady named April answered and she was more than happy to try to help me that evening but she was unable to find a nighttime tech. She gave me an appointment for 8:00 the next morning (a Friday.) Again, to my surprise, at 8:00 Friday a.m. a tech named Jonathan was at my door ready to address my issue. Fortunatel... read more
Business response:
You're quite welcome, Mary! Thank you so much for this very generous review. Our customers are the foundation of our business, and we're committed to being there for them the minute they reach out to us. It's wonderful to see you satisfied with our team's response and communication. And we're happy to learn Jonathan was able to repair the issue with your AC quickly. Your recommendation means a great deal to us; we appreciate it - and are honored to be your go-to team.
This company runs a deceitful online ad campaign bait and switching you into thinking they will clean your drain for $68, when in reality this is only a fee to get them to your door. Once the technician arrived he wouldn't listen to me tell him that it was the mainline clogged and just needed to be snaked he kept telling me how it could be many other things and how it was going to cost $419 just for him to get his tools out of the truck and try and clear the mainline and that was with no guarantee that he would be able to cl... read more
Business response:
Alan, thanks for sharing this feedback with us, and we're sorry to have given you a disappointing experience. We're committed to a thorough evaluation before providing an estimate, so we can be fully transparent about pricing if services proceed. We apologize if your assessment was not communicated as it should have and regret any confusion caused by our promotional ads or in speaking with your technician. Your feedback helps us improve our service to you and will be actively reviewed. Thank you again for sharing these conce... read more
I had a plumbing leak in the attic of my house at 1 am and called Wightons. The technician (Carlos) that called me back was so professional, helpful and didn't make me feel like I was putting him out for making him come out in the middle of the night at all. When he arrived he was so nice and assessed the situation, took a video of what was going on and showed it to me and clearly outlined how he was going to fix it. He was amazing and so understanding about getting it done in the middle of the night. Once the repair was mad... read more
Business response:
It was a pleasure to be there for you in this emergency, Gretchen! Thank you for this generous and detailed review of your service experience. It makes our day to see that Carlos' skill, professionalism, and service merited such kind feedback. We'll be sure he receives the recognition he deserves for great service. We're grateful to have earned you as a customer and look forward to continuing to deliver exceptional service and value every time you reach out to us.
My kitchen sink was stopped up and I needed a plumber. I found this company online. From the chat feature on the website where I explained the problem and was able to schedule a time (the next day) to the plumber-Carlos, this has been one of the best experiences with a plumbing service ever! The receptionist was friendly and professional. She checked back a couple of times to update me on the status of the service. Carlos arrived on time. He was friendly, professional, and explained every step. He was very knowledgable and c... read more
Business response:
Thank you so much for this generous feedback, Patricia! We're so happy to know that from the moment you found us online, our amazing team was attentive, courteous, and delivered on the promise of an exceptional experience. And your kind words about Carlos' professionalism mean a lot to all of us. We can't thank you enough for the generous recommendation to family and friends and are happy to have earned another valued customer.
In the heat of summer, our AC unit quit producing cold air. I called Wighton's bc I knew the family from years ago and believed them to be efficient. After leaving a voicemail and call back number, I received a msg that a tech would be in touch soon. After days of no contact, I left another msg. Still no contact. So, I call "Bee right there plumbing" and they responded immediately and came in one day. Wighton's may be good, but I'll never know.
Business response:
Hi John and Vickie, we're terribly sorry to have let you down and appreciate the time you took to share this feedback. We're committed to being there for our customers the minute they need us and are disappointed to learn that our team did not get back to you to schedule your AC service. This is not the experience we wanted you to have and will be using your feedback to internally review our customer service processes so this does not occur again in the future. Although we're happy to learn your AC issue was resolved, we hop... read more
They've "rescued" my business several times. So grateful for a company who understands things happen and we need someone promptly. I highly recommend this business!
Business response:
We're so thankful to customers like you, Kim, for giving us this amazing five-star review! It was truly a pleasure to serve you and we're happy to see that our prompt, professional, and skilled service earned this amazing recommendation. Our team will always be here for you the minute you need us and looks forward to working with you for many more years to come.
They don't fix the problem but still kept our money. Be very careful dealing with this company. Their tech are there to do things but not to fix the underlying problem. They were hired to fix a one year old water heater that would stop reheating the water. The tech came and charged $90 for inspection which we paid. The tech determined that the problem is with the control valve. The part is still under warranty so they ordered from Rheem for free. They then quoted $458 to install the part. We paid in cash in advance of the wo... read more
Business response:
Hi Anderson, and thank you for taking the time to share this review. We're disappointed to learn of the frustrating service experience you've had with your water heater, and deeply apologize for any miscommunication from our team about the project guarantees. With over 68 years of successful services behind us, it's always our mission to give our customers value, dependability and comfort. Our team apologizes that you haven't received the standard of service we hold ourselves to and would like to discuss both your experience... read more
I called Wighton to inspect my HVAC and was ok with the $77 service to visit and provide an estimate.. The technician arrived and inspected my HVAC system. The price was over my budget and so I declined the service. To my dismay I was charge an additional $81.00 for the inspection. I never would have agreed for Wighton's technician to visit if I knew Wighton would tack on additional charges for an estimate. Buyer beware!
Business response:
Thank you for taking the time to write this review Joe, and it truly pains us to see you've had a frustrating experience. We strive to go to great lengths to be completely transparent with any fees in service and apologize for any miscommunication. It is never our goal to mislead you and our team hopes to have the opportunity to speak to you personally about your consultation and fees. Please do reach out to us and your earliest convenience and we'll do everything we can to make things right.
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.