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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wighton's replaced a hot water heater that was leaking. I didn't take time to call and see what other rates were as I needed the water off then to keep my water bill from going through the roof. They are going to email an invoice showing just the cost of $2875. I requested showing how much the tank was, any part's required, and the labor cost. They don't do that I was told. Know now i could have bought a tank for $500-700 elsewhere. My son in law is furious saying they took advantage of an elderly, single woman. Won't ever d... read more
Business response:
Hello Constance, Thank you for reaching out and providing us with feedback. We would love to speak with you, when free please give us a call.
We were told they would be here "first thing in the morning ". It's noon, no show, no call or text. My husband lost at least two hours of work waiting for them. Why? Why should it be so difficult to communicate. This is why people hate tradesmen.
Business response:
We're sorry to hear about this issue with your service. We know your time is valuable, and we apologize for any inconvenience. Please note that we were unable to locate what day and or time your original inbound call was placed. Please be assured our management team will continue to review your feedback to identify the processes that caused any lack of communication. We do hope to have the opportunity to serve you better in the future. Thank you for your time.
I bought a York furnace for my home in 2020. The cost was $7,000. I later had an energy-efficient thermostat installed. As the thermostat was electric and my furnace was natural gas, I was curious if there was an override on the furnace in case of a power outage. I called the office and spoke with "V," who advised I would need to schedule a home visit from a technician. I advised I simply needed an answer to a simple question. V repeated my need to schedule an appointment because they "don't give out free information." When ... read more
Business response:
Hi Renee, thank you for being a valued customer of Wightons, and we appreciate you sharing this issue with us. We sincerely apologize for the level of service you received. We see that your call came in from last December. Our Customer Service Representative should have taken your name and number and advised that a manager would reach back you by the end of day. Please be assured that our priority is to ensure your queries are answered with the utmost professionalism. Thanks again for your feedback; we look forward to improv... read more
We were told there would be a $99 site visit fee and diagnostics beyond that would be extra. We had a leak. When the technician showed up, we were told the diagnostic fee would be $315 and if we declined that option we still owed $99 just to answer the door. They need to tell people their fee for diagnosis is $315 before coming out. I clearly explained we didn't know the source of the leak and needed help figuring out what the problem is. We wouldn't have agreed to that price over the phone and gone with a different option..... read more
Business response:
Torrey, we are very sorry that your experience with Wighton's has not merited a five-star rating, and we apologize for any miscommunication in your service. Our diagnostic fees can only be determined once our technician thoroughly evaluates the issue at hand, so in that regard, we are unable to give you a service quote over the phone. Reviewing your service call the technician received approval with the quoted price to open the drywall and locate the leak. After diagnosing the area it was determined that there was no plumbin... read more
All I needed was some new filters for my reverse osmosis system. Wighton's Heating and Air Conditioning charged my card $715 for new filters, and I still can't use my reverse osmosis system because they didn't finish the job. If you are smart, you will stay as far as possible from Wighton's Heating and Air Conditioning as they will rip you off and not complete the work. You have been warned.
Business response:
Hello Hannah, thank you for your review. We were troubled by your feedback and one-star rating. As a company, we have built our reputation on our reliability and A+ communication; and we appreciate you bringing this issue in your service to our attention. We reviewed your service in greater detail and found we made multiple appointments to successfully complete the approved quoted work. Management will reach out if something is not working correctly that we installed, we will gladly correct the issue. We look forward to sett... read more
These guys are not good. They incorrectly installed our hosting and air conditioning. They set it up for natural gas, when we are clearly on propane, as we live in country. Had to be changed over after the install. They recently "serviced" our unit and two weeks later it goes out. Then they don't show up when they say they will to make whatever repairs that are necessary.
Business response:
Clay, the team at Wighton's was disappointed to see your two-star rating and review. We always try extremely hard to ensure our customers are fully satisfied with their services, so we are sad to learn that this has yet to be the case for you. Please know that we will discuss your feedback internally, as we would like to put some possible solutions in place to address the processes that caused these issues. Thank you for your time, Clay - we're committed to improving your experience in the future.
Unfortunately Wighton's is under new ownership. I usually use Knechts who I love. They were not available. So, I called Wightons for a pretty simple job. A job that should have been $150 maximum was billed for $482. I was in a difficult position and signed off on it to avoid taking a day off from work. I left a dear friend to oversee the repair. At work I got a call that an additional $800 needed to be paid for the repair of an old pipe associated with the job that was being done. That was $1,200 for three hours of work. I d... read more
I am a technician at sundays car wash on Santa Rosa st. Brand new business that's been operating for 3 months, unfortunately our reclaim system "water waste processor" was clogged and back flowing water constantly. We were unable to use it and the investment was going to waste. We had tried multiple plumbing companies and got the same result each time. No help and just a bill at the end. Carlos came in with an amazing attitude and helped me out till the solution was fixed. Along with snaking debree he cut out piping lowered ... read more
Business response:
Hi Ryan, thank you so much for choosing Wighton's and for the five-star review! We're proud that our team's can-do attitude and expertise finally resolved this ongoing issue! Thanks, too, for your great feedback about Carlos. He's a superstar, for sure, and a tremendous asset to our team. We're thrilled to know you would choose us again, and we can't thank you enough for this generous endorsement.
We tried to install a new kitchen faucet, and it ended up being a disaster with outdated fittings and leaks everywhere. The technician from Wighton's came late in the evening. He was calm, professional, and efficient. In under an hour, he had fixed everything, plus one or two other problems that we didn't know about. For example, the garbage disposal wasn't attached properly. It came off and hit him on the head. We would not hesitate to call Wighton's again for any plumbing problems; Michael did an amazing job.
Business response:
Thank you, Jim, for sharing this five-star rating and review! We at Wighton's are so glad to learn how pleased you were with Michael's professionalism and job performance in this plumbing service call. Positive experiences like yours remind us we're meeting the level of customer excellence we adhere to. Making you happy makes us happy - and we are grateful to know this experience would make you choose us again!
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.