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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had our water heater blow up. They were excellent coming to fix it but when we got the bill, it was not itemized and we still are calling two months later for an itemized bill so we can turn it into our insurance company. They are a huge business so when you call up, you get all kinds of different people to talk to, so they say the work on it and they don't work on it and you can't find that person that you spoke to. Also they are a little higher than other places. We will be finding another company to use.
Had to call Wightons back out for leaky pipes they installed. They cancelled twice knowing it was not a money making appointment. The tech then blamed the problem on my mom claiming someone had stepped on the pipe. She lives alone and does not use the bathroom. Once my husband inspected the work they had done he was shocked to see 2 sections of new pipe with old in the middle. The tech then tried to convince my 80 year old mother she needed the entire house re-plumbed but told a VERY different story when my husband showed up... read more
1st called to have a new duct & fan put in my bathroom which has a window for ventilation. I called got the appointment to have them look at it for a quote. Jared came over at the time my appointment was set up for! I had another company come by they took my info Left an never came back! At the time I noticed grey plastic coming from the attic after the other rep came down from the attic. He never mention the ducting covers were falling apart & not heating my house properly. 2014 I had a new heater installed but they only in... read more
Business response:
Thank you for sharing your experience with Wighton's Plumbing, Heating & AC! We're thrilled to hear that Jared provided you with the thorough and honest service we strive for. It's great to know that your new ductwork was installed seamlessly and that you found value in our upfront approach. We look forward to helping you maintain your heater in the future and ensuring your home stays comfortable year-round. Thanks for choosing us and for recommending our services!
No free estimates. $75.00 just to come out. We had a new capacitor put in last year but he said due to heat it failed again. Cost $256 plus $75 to show up. This seems a lot higher than I paid for one at my other home last year. I questioned it but he wouldn't reduce the cost. All during the service he made condescending comments to me and constantly wasted time trying to scare me that things were going to fail if we didn't do all kinds of extra maintenance things I had Brent heard suggested before with the exception of spray... read more
Business response:
Nancy, We at Wighton's Plumbing, Heating & AC are sorry that you were disappointed with your last service visit for your recently installed capacitor. We always aim to provide honest, comprehensive information to our customers so that they can make the best and most informed decisions for their homes and families. We apologize if our representative's job performance did not seem to reflect this goal, and that the approach caused you to lose faith in our recommendations. Please contact us at your earliest convenience so that ... read more
We are having an AWFUL time with them. Their workers (maybe it's the same one each time) hae shown up reeking of cigarette smoke, and have been chain smoking right outside our door and on our roof while trying to fix the AC. They somehow ruined our ability to use a remote to control the AC, which has been AWFUL during this heat. NOT thrilled.
Business response:
Asia, We are truly sorry that you are displeased with the service you have received from our company. We want to change that as soon as possible. Please reach out to our management office directly to discuss your concerns in greater detail. we'd like to identify a solution that will turn this experience around. Thank you for your feedback, and we look forward to hearing from you imminently.
My air stopped working and I called a couple places to get a repair man to come out. I called Wightons and they had out a technician that same day thankfully. The person that answered the phone was great, the young lady that called me back to schedule was polite and the service technician Jared was phenomenal. He was able to get me up and going that same afternoon. Something to keep in mind is that I should have had maintenance periodically and I didn't so I ended up with a large repair. However it's working great. Actually ... read more
Business response:
Thanks, Charles! We're so pleased that our tech was able to assist you and your A/C so quickly and successfully, and that our inside administrative team was equally competent and helpful. We're thrilled that you are happy with our performance, and we look forward to working with you in the future! Thank you from the gang at Wighton's Plumbing, Heating, & A/C.
The plumber was on time. He was nice, clean knowledgeable. He cleaned up after himself and I'm very happy with the performance. I highly recommend Wighton's plumbing
Business response:
That's terrific, Becky! We at Wighton's Plumbing, Heating & AC are delighted that you had such a great experience with our company, and that our plumber delivered an outstanding job performance. Thank you for your wonderful 5-star rating and recommendation, and please don't hesitate to contact us should you need us in the future. Best wishes from the team at Wighton's.
Long time unhappy customer. After annual heater inspection we were told we really needed a new heater. It was an old heater so we agreed to talk to a salesman. My husband and I are in our 80 and he has dementia. Still we asked about their January advertisement of buying a new air conditioner and getting a heater free. We were talked out of the air and sold a heater that unfortunately doesn't do the job. The house is cold. They installed a thermostat that is cheaper than the one they replaced and doesn't have the same options... read more
Business response:
Thank you for rightly bringing these concerns to our attention. We never want our valued customers to feel taken advantage of, so we truly encourage you to call us directly to discuss your situation in greater detail. We definitely want to learn more about what transpired, and to remedy the situation at hand to your full satisfaction. We look forward to hearing from you soon.
Although I'm submitting a 3-star rating, I need to specify that my service technician, James, provided 5+ star service! He arrived right on time and explained the process for diagnosing. He quickly identified the issue and followed through with a resolution. James was an exemplary professional and projected a positive image for Wighton's Plumbing! That said, I was surprised at the steep cost. At least the estimate and the final price matched. I have no regrets having Wighton's help solve a very urgent situation. I assumed I ... read more
Business response:
Brent, Thank you for your review. We appreciate your kind accolades for James's terrific job performance, and that you were so pleased with the results of his work. We try hard to maintain reasonable costs for all our valued customers, and work to provide not only exceptional work but also best-in-class materials. Please contact us if you would like to review your final bill together, as we'd be happy to do so. Thank you for your support, and we hope to work with you again in the future.
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.