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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perhaps the shoddiest customer service I've encountered since living on the Central Coast, an area unknown for its customer service. I scheduled a technician and had the owner call to give his approval. The technician arrived but was not trained to service a gas furnace (?) Yeah, I know. So he said someone else would arrive in 30 minutes, and he would wait outside. After 45 minutes, no one showed, and the guy had left. There was no follow-up call from Wighton's, So I called them the next day and scheduled another technician.... read more
Business response:
Hello Austin, We sincerely apologize for any confusion and inconvenience caused by scheduling your furnace service call. We regret missing the mark in coordinating our efforts and will take the necessary measures to investigate the processes that caused this communication issue. It is our goal to deliver a smoother and more reliable experience in the future, and we thank you for bringing these issues to our attention.
The WORST!! Price gouging, disrespecting, would not discuss in person on the phone. Read all the reviews. Its a blazing trail of unhappy customers/victims.
Business response:
Thank you for your feedback, Brian. We're genuinely sorry to see you dissatisfied. Our pricing, which is upfront and transparent, is based on thorough diagnostics. It's regrettable if this wasn't clearly communicated to you. Please know that we'll take the appropriate measures to address this internally. We're here to ensure your satisfaction and hope you'll give us an opportunity to serve you in the future.
I received a quote to install a new toilet for $1571, and install if I supply toilet for $875. The toilet is on the ground floor and has no complications. Simple toilet install. I was able to have the toilet installed for $175 by a licensed plumber. I would expect to pay for $250- $400 for this job. It took the installer about an hour to complete the job. Weighton's also quoted me $200 for a new supply line, cost is $15 at Home Depot. Upon reaching out to them It was explained to me that they quoted me for a higher quality t... read more
Business response:
Hi Thad, thanks for letting us know about these issues. We're sorry to hear that you did not receive the high standard of service we set for ourselves. Please get in touch with us directly at your earliest convenience, and we'll do everything in our power to set things right. We hope to hear from you soon.
Wighton's states they get City building permits for all of their jobs. They charge exorbitant fees for these permits but they do not always get them, nor send the final, signed permit to customers. I paid Wighton's $1,200 for a City building permit to replace a heater at my home. They FAILED to produce this permit for 3 months after the job was finished despite multiple requests. First they sent me a "Certificate of Compliance" signed by a computer generated third party, then 2.5 months later they sent what they called was t... read more
Business response:
Thank you for reaching out and providing us with your feedback. We value your input, and it helps us improve our services for all our customers.
Our regular winter semi-annual appointment this year was on 2-01-24. The technician was supposed to be here between 8am and 12 Noon to check the Heating Unit. It was after 11am when we received a call from the office stating that the Technician would be delayed because his first call was taking longer than expected. We agreed to continue to wait for him....it was after 1pm before he finally arrived. Needless to say, this was quite disappointing since it was after 3:30 pm before he was done with the work...a long afternoon to... read more
Business response:
Hi Ethel, We appreciate your feedback and apologize for any inconvenience caused by the delay in our technician's arrival and the unexpected charge. While we always aim to adhere to our scheduled times, unforeseen circumstances can sometimes extend service calls. We're glad to hear your heater is working well, but we understand the importance of clear communication regarding charges and services performed. We're committed to providing transparent and timely service and regret any oversight or miscommunication that may have o... read more
Customer service went WAY downhill when the local owners sold to a bigger company. Read the other one star reviews BEFORE you call them. Super easy to get put on the calendar but twice had no shows and we USED to participate in the prepaid preventative service loyalty program UNTIL they lost record of us prepaying for a plumber and air conditioning. Lots of excuses blaming the new database the new dispatch system - you name it. Gone are the days of taking some responsibility and resolving issues. I tried. I was a loyal custo... read more
Business response:
Thank you for being a loyal Wighton's customer for 25 years, Christopher. We regret that your recent experience hasn't met your expectations and sincerely apologize for any inconvenience caused by issues with scheduling and the upgrade to our new database system. Please know we're constantly refining our systems for better service and are committed to taking all measures possible to address the processes that caused these issues. Your insights on how we can serve you better are appreciated; we're committed to restoring the t... read more
Wighton's personnel are very polite and nice on the phone, their techs in the field are too. The issue is getting a call back and an appointment in a timely manner. When you have no heat at all - it would be nice to get a call back when promised by the employee who answered the phone,
Business response:
Thank you for your feedback, Brenda. We're glad to hear about your positive interactions with our team, both on the phone and in the field. However, we apologize for any difficulties you've had with our customer service, particularly in a situation as urgent as yours. We will take the measures necessary to look into our customer service protocols and will work to address the processes that caused these issues. Your comments are important for us to deliver a better experience to you going forward. Thank you, NM
Call this company if you are wealthy and have plenty of time. They cancelled my first appointment. I waited another day with a broken garbage disposal in a vacation rental. Then I was quoted $550 for installation alone. I already bought the new disposal at $200. This is the price to replace an existing disposal. No diagnosis, just replace. The job would take 1 hour, maybe 2 maximum, but they want $275-$550/hour. It's sad how far we've fallen and how much greed has taken over. A surgeon doesn't make that much money, nor does ... read more
Business response:
Hello Korie, We're sorry to hear about the inconvenience caused by the appointment cancellation and understand you have concerns about our pricing. Our rates are determined based on the expertise, level of service, and industry-leading guarantees we provide, and we aim to be transparent in all our interactions with our customers. We regret our value didn't align with your expectations and will review your experience to ensure our standards for service were met. Thank you.
Tyler G, I phoned your business today at 10:15 am to request an appointment to have my heater looked at-its not functioning. The representative who answered the phone (a male) informed me he couldn't schedule me for a service appointment without speaking to my landlord and obtaining authorization (the property owner) since I'm a renter. I provided him with my landlord's name and cell number. He took it down and said he'd call me back once he spoke with them. It's now 2:39 pm. No call back from Wighton's, so I called the offi... read more
Business response:
Danielle, We sincerely apologize for the miscommunication and delayed response regarding your heater service request. We aim to ensure efficient and effective service, especially in urgent situations like yours. We regret any confusion and inconvenience caused and will take all measures necessary to review and address our internal communication processes to prevent such oversights in the future. We're committed to delivering a better experience and hope you will give us another opportunity. Thank you, NM.
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.