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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had used Wighton's previously before they sold to a corporation, they were great. Last time I needed them, I called and made an appointment, said they can come any day BUT Tuesday (this is for my business, we do surgeries on Tuesday and the thermostat is in there). The technician, a nice young man, showed up on Tuesday. I explained the situation and asked to reschedule. He said the front office would call me to do so. Three days passed, and no call. I called myself to do it. Then they did not show on that appointment. I call... read more
Business response:
Hi Maddy, thanks for sharing your review with us, and we're sincerely sorry to hear about the scheduling difficulties you encountered. We understand how vital timely service is and want to assure you that we are actively reviewing your comments to identify the processes that caused these issues. We hope to have the opportunity to make this up to you in the future. Please note that our Management Team will be reaching out to you. Thank you.
Had used Wighton's previously before they sold to a corporation, they were great. Last time I needed them, I called and made an appointment, said they can come any day BUT Tuesday (this is for my business, we do surgeries on Tuesday and the thermostat is in there). The technician, a nice young man, showed up on Tuesday. I explained the situation and asked to reschedule. He said the front office would call me to do so. Three days passed, and no call. I called myself to do it. Then they did not show on that appointment. I ca... read more
Business response:
Hi Maddy, thanks for sharing your review with us, and we're sincerely sorry to hear about the scheduling difficulties you encountered. We understand how vital timely service is and want to assure you that we are actively reviewing your comments to identify the processes that caused these issues. We hope to have the opportunity to make this up to you in the future. Please note that our Management Team will be reaching out to you. Thank you.
One star for diagnosing the issue correctly. Subtract 4 stars for lying about what was required to fix it and attempting to charge excessively for a 20 min job. Thankfully we asked elsewhere, got a fair price, and saved ourselves $635. That's called price gouging. Not cool.
Business response:
Carly, we're sorry not to have delivered a five-star experience. Our solutions are based on what will serve our customers best long term, and our pricing is transparent so you can make your best home service decision. However, we take your concerns seriously and will review your experience further to ensure our standards for service are met. We hope you will give us another chance to earn your trust in the future. Thank you.
After using them for years, they were unable to provide service in a timmily manner so no more.
Business response:
Thank you for bringing your concerns to our attention, Dan. We apologize for any delay in your appointment and take your complaint seriously. Please be assured we will take all measures necessary to address the processes that caused these issues and are committed to serving you better in the future.Thank you for bringing your concerns to our attention, Dan. We apologize for any delay in your appointment and take your complaint seriously. Please be assured we will take all measures necessary to address the processes that caus... read more
Set up appt they did not show, rescheduled appt and also a no show tried calling the multiple numbers that are listed and no one answers how do you expect to be in business if you keep passing up work.
Business response:
We apologize for these issues you experienced, Steven. Our goal is always to provide reliable, attentive service, and we understand we fell short in this instance. Thank you for bringing this experience to our attention; we are actively reviewing your feedback with our team to address the processes that caused these problems. We hope you will give us a chance to make this up to you in the future.
James came early and did a great job replacing my old water heater the day after I called. The new installation was much better than the original too - I live in a modular home in a mobile park. Everything is still operating perfectly and I will use Wighton's if anything else happens in the future.
Business response:
David, we are so thrilled by your terrific feedback for James and Wighton's! We're delighted our response time impressed you so positively and that James' job performance earned your five-star score. We're also thrilled that all is well with your water heater! Thank you for making us your home services team, David - we appreciate every opportunity to work with you.
I'm a long time Wighton's residential customer, and have been very disappointed by the poor service we just received. After having our a/c tune up appt changed around by Wighton's twice already, I had an 8am appointment. I waited 45 minutes for the technician, who showed up without any identifying clothing. He set up his ladder inside our house to look at our unit in the attic, and wasn't even at our house for 5 minutes before he asked to use the restroom. Once he got down to work, I heard drilling, and when I asked, he said... read more
Business response:
Hello Marisa, as a longstanding customer, we appreciate you sharing this detailed feedback with our team. We understand that delays in service can be frustrating, and we apologize for any inconvenience caused by rescheduling. And regarding your technician's conduct and actions during your tune-up, please be assured we will investigate your service experience to address the issues you raised. We truly value the confidence you've placed in us through the years and look forward to working towards regaining your trust. Thank you... read more
Horrible!!! They don't get the job done the first time and still want to charge you for the day! They don't value the customer at all, they just want your money but don't care about your plumbing issues! Go with Adam Heating and Air he will get the job done the first time not like these A$$ Holes ! Btw was charged 800$ when quoted $200
Business response:
Hello David, we are disappointed to see your feedback but appreciate you sharing your concerns with us. As a company focusing on serving our customers best and not our bottom line, we are actively reviewing your experience with our team to address the processes that caused any issues in your service or discrepancies in the quote you received. Thank you again for sharing your comments - we hope to have the opportunity to serve you better in the future.
We had people doing construction olin our yard snd they broke a water pipe and we called Wightons and they can out immediately and fixed the problem. They were prompt, reasonably priced and very considering. Not only the service that showed up but the office staff were really considerate of our time and informed us of the exact time that would arrive. We have had them out again to fix a different problem and found that their servicemen and office had a consistent level of professionalism. I couldn't ask for much better.
Business response:
We appreciate you took the time to share this generous review, Jeffrey! We understand the importance of your time, so it's been really great to hear how courteous and professional our office staff has been while scheduling your services. It's also fantastic that throughout your experiences, our team has continued to maintain a high level of professionalism, earning your trust in our company. We're very fortunate to have such a dedicated team so we couldn't ask for a better compliment! As always, we're on call for you the min... read more
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.