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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My situation was unique Because I needed my furnace fixed my kitchen faucet fixed and my water heater fixed. Therefore I needed 3 different companies. A Plumber, a Heating guy and a Water Heater guy, that handles Gas and Electricity. This company handles it all, which in the end is a lifesaver believe me, because usually they are all separate, ending up a financial nightmare at the consumers expense. Quoted a very high price to replace a regulator off switch on my practically new kitchen faucet. RED FLAG $500 w/ $150 off. Co... read more
Business response:
Hello, Marcy. We appreciate your recognition of our comprehensive service and Tevor's professionalism. We understand the importance of affordable solutions, especially for essential repairs. Our pricing, which is always transparent, reflects the quality and guarantees of our work. We do our best to always look for solutions to align with customer's needs and budget constraints and hope any clarity we provide will let you make your best-informed decision. Thank you.
My heater went out on a Thursday and it took until 8 days later to get a technician out to repair it. I've been under contract with them for several years. I called every day and each day was told I was scheduled for the next day. It took Sharon the manager to do an onsite visit and diagnose the issue and schedule a repair for the next day. I had just come home from the hospital after having major surgery and this was relayed to the dispatcher numerous times with no results. Jared fixed the issue in less than 30 minutes; how... read more
Business response:
Hello, Mariann; we deeply regret the delay in servicing your heater and apologize for any discomfort you experienced during this time. Although we're glad that Sharon and Jared were able to resolve the issue, please know we are taking your feedback seriously and will take all measures necessary to review and address the processes that caused these issues. Your continued trust in our services is important to us, and we're committed to providing a better experience moving forward.
Not a good first experience. Two appointment no -shows and no contact. You sit around all day waiting and hoping someone will show up but no one does. Now owned by a large corporation and prices have skyrocketed and service has declined. Over $800 for a simple/easy job of replacing the shower handle cartridge. The estimate was shocking but when repairs are needed now you tend to accept it rather than start over with someone else. It is very unfortunate that some companies feel the need to gouge knowing that the charge is two... read more
Business response:
Thank you for reaching out and providing us with your feedback. We value your input, and it helps us improve our services for all our customers.
I'm so sorry to do this if maybe done it once or twice in the last several years no-show no nothing and I have a problem that really needs to be fixed. This is actually now going to be the third plumber that I'm calling that's coming on Monday and I made the original call on Wednesday to Wightons! I don't like giving a bad review and I love to give good reviews but when there's a no-show, no response, etc. etc. I really think people deserve to know even if they get busy there's no reason to call and text to make sure that yo... read more
Business response:
Hi Joanna, we're sorry to hear about your experience with missed appointments, and we understand the frustration that comes with unresolved issues. Please know we're taking all measures necessary to review any processes that affected our scheduling and communication to make sure you stay well-informed in the future. We appreciate you sharing how we can serve you better and look forward to working towards that.
Wighton's technician, Jared, was very good at explaining what his plan was for diagnosis of no heat from our unit. Afterwards he explained what happened, how it happened, and then gave options to us for fixing the problem. Very thorough, friendly and efficient. I'd give 5 Star rating but the office staff needs to be as efficient as their technician when it comes to communicating.
Business response:
Hi Melodee, thanks for taking the time to share your review. It's always our priority to deliver thorough, solution-oriented service, so your feedback for Jared is appreciated. Your comments regarding our communication are invaluable, and we'll definitely look into your comments further to address any issues. We genuinely look forward to providing a five-star experience all around in your future interactions with us. Thank you again for choosing Wighton's!
Five. Stars in quality and service four stars for expense. While I think everyone is having to raise prices. the total cost was quite steep for a relatively small job. All in all, I would definitely hire this team again, and very much appreciated Marco's professionalism, kindness, and communication.
Business response:
Thank you for sharing your review, Krista! We are pleased to learn that you found the quality of our service worthy of five stars. We understand your concerns about pricing and are always committed to giving you transparency for any of your projects and answering any questions you have about your service fee. Marco will be delighted by your generous words, and we'll always be here to assist you should you need us in the future. Thank you again for choosing Wighton's!
The caulking around toilet was coming off and the smell was terrible. So they recaulked it. The caulking started splitting away from toilet the next day. It wasn't leaking from bottom originally so was hoping that the caulking is all I needed. Now I probably need to pull toilet off and check underneath but the estimate to do that was over $500 just to look. I will check around at other companies
Business response:
Thank you for sharing your feedback, Georgia. We're sorry that the solution didn't sustain as you hoped, and our recommendation to assess underneath is to investigate and address the cause of the underlying issues. Our transparency in pricing encompasses a thorough, expert examination. And we're steadfast in providing honest and professional advice even if solutions are sought elsewhere. It's our hope that we can serve you more effectively in the future, ensuring your complete satisfaction.
Tim arrived on time, was professional and pleasant. He reviewed what he was going to do and asked if I had any questions. He kept me informed while letting me choose what I wanted to do. Kudos to Wightons for improved service and performance AND all at a reasonable price!
Business response:
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We greatly appreciate your recommendation and look forward to serving you again in the future if needed. Thanks for choosing us!
My main water line had broken in the front yard. Your company did come over and give an estimate at a cost to me of $99.00. Estimate was $4917.00. Lucky I got several other estimates. All were lower than your estimate. Another plumber (from a local plumber) came by the next day, completed job in two hours for $325.00. NEVER use these guys, their cost was outrageous and ridiculous. Not sure if it was because job was on the weekend, or that I am a women, but their charge was totally unacceptable, including the $99.00 change. A... read more
Business response:
Hello Kathleen, we genuinely appreciate you sharing your concerns. We assure you that our estimates are carefully calculated based on several factors, ensuring quality and longevity in our repairs, not on any external factors. We strive for the utmost professionalism and impartiality in every customer interaction and are sincerely sorry to hear your disappointment. Please know we will review your feedback internally to ensure our core standards for service are well-represented in all interactions, and we hope we have another... read more
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.