This profile has been claimed by the business owner or representative.
Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT CALL these people. They are unreliable and unprofessional. It took them over a week to finally send someone out to take a look at our heating system (we had a Priority Customer Membership with them). I did three follow up calls in that week because no one would call like they promised. I finally called a competitor and was serviced within 2hours!!!!
Business response:
Please accept our most sincerest apologies Michael. We let you down, and did not deliver on our Priority Customer Membership promise and we are very sorry. We are having a hard time keeping up with service calls due to staffing constraints, and are actively working to recruit & train more staff. We hope you'll give us another chance to make this right!
I had to pick 1 star to leave a review, otherwise, there would be 0 stars!! Wighton's is "HORRIBLE" and should not be in business!!! Here is our story... Back in Sept, 2021, we selected Wighton's Air & Heating to put in our air conditioning. 4 guys showed up, with 1 guy doing all the work. The other 3 guys were on their cellphones the whole time stepping on my plants as they walked from my house to the side area where the 2 air conditioning units were put. I happened to notice on Wighton's truck "Now hiring." I thought to my... read more
Business response:
**This is a duplicate review** Hi M P - we have been in touch with your husband Bob to resolve this issue.
In the summer of 2021, I looked into installing a Mitsubishi split air conditioning system for the master bedroom in my house, as a just-in-case refuge for extreme weathers. I did my due diligence, and obtained bids from two certified vendors. The Wighton's bid came significantly higher than one offered by a one-person operation. I agonized over the decision and in the end chose to go with the more expensive but established team. The work was carried out about one week after I signed the agreement. It took two days' work by ... read more
Business response:
Thank you M.L.L! We are so glad you are enjoying the new split-system in your home, especially during the recent cold weather.
I called this company because our heater stopped working on Dec 9, 2021. My son was told someone would call me tomorrow. Someone did call the next day to tell me they were swamped with emergencies. I explained to the desk clerk that we are over 70 years old and did not have a heater. I felt that was an emergency. The desk clerk said she would call me back the next day in which she did not. I called her. I was told I would have to wait the whole weekend before they would call on Monday. Knowing the are not efficient calling b... read more
Business response:
Hi April, we are so sorry to have let you down. We are working diligently to hire more staff so that we are better able to meet the needs here on the Central Coast!
I contacted Wighton's almost 3 weeks ago. I was told someone would call me to get me on the schedule - after 3 days and no response I called back. I gave all my info and I was told someone would be out the following day and I was even sent a text confirmation for the appointment. Day of the appointment no one ever came by and no one called. I called the next day, explained what happened and I was told the appointment was canceled - with no explanation as to why the appointment was canceled. Again they took down my info and s... read more
Business response:
Thank you so much for bringing this to our attention, Laura. We apologize for the lack of communication from our team, and are working to improve this.
Contracted with Wighton's to install Air Conditioning at our home. The entire ordeal was unbelievable. Employees showed up on first day, ran out of gas for copper line brazing, and had no backup supply. First day ended at 1:30pm. This comedy of errors continued for the entire time they attempted to get the install completed. During the last few days the workers realized they had crossed pipes and wires in the attic. Back in the attic to fix that issue. That was a Thursday. On Saturday morning my son noticed a stream of water... read more
Business response:
Bob, thank you for taking the time to correspond with our GM, Todd, regarding this matter. While we take great care & caution on every job - we do sometimes make mistakes and we apologize that this was your experience with us. We do stand by our guarantee, and fully refunded you for the install. We are sorry to hear about the difficult experience with your insurance provider. We have reached out to your insurance rep to see how we can help with the claim and will contact you if we can be of any further assistance with this!
The details are too lengthy, but over-priced and underserviced captures our experience. A two to three-day install took THREE weeks. Everyone was nice, but they simply Did Not get the job done. The absolute worse part? I shared my experience with the boss via email and letter and he didn't have the decency or common courtesy to respond or apologize. Avoid Wighton's at all costs cause it sure will "cost" you.
Business response:
Hi Sammy, We apologize for your experience & the delay with your project. As with many industries - we are experiencing delays & inventory challenges due to COVID-19, and apologize that this impacted your install.
Wighton's is the best company I've never used. Let me explain. My wife and I are in the market for installing central air. We got several quotes, including from Wighton's. We heard from a friend that they were not the cheapest quote, but she had the most confidence in their competence and professionalism. My wife and I would wholeheartedly agree. Their quote came in pretty high -- almost double the next-highest quote we got for installing central AC. But the result is that I'm more suspicious of the cheaper companies, not re... read more
Business response:
Thank you for the 5-star review, Ryan! We look forward to the opportunity to work with you on this project.
Can't comment on their service since they were no shows two days in a row, no call, no appology
Business response:
Hi TJ. We sincerely apologize for not reaching out to you. We touch base with each of our customers throughout the day to keep them updated on their appointments. We also call each customer when we dispatch a technician to their home or business to let them know we are on our way. There must have been some misunderstanding or incorrect contact information, please give the office a call, we look forward to hearing from you. Thank you for your feedback.
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.