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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Called for heater repair, the technician did all his repair and tests everything is good and left, the following morning I turned it on it was howling. Called them back to send someone out and asked them, I'm not going to get charged again am I since it was not fixed the 1st time, right? They said no. The second technician came out and was here for about 10 minutes and left and sure enough they charged my credit card again, and they are not cheap! After emailing back and forth they weren't going to budge. Needless to say, I ... read more
Business response:
We apologize to see that you had an unpleasant experience, Vaughn. Thank you for taking the time to provide this feedback and we are sorry to learn that you continued to have issues with your heater after the initial repair. Our team apologizes for any miscommunication you received when you booked a follow-up service and truly hopes that we can work on a resolution. We would like to speak with you in further detail about your experience and asks that you please contact us at your earliest convenience.
I am very confused at how some people can only give them one star. We were recommended by a neighbor, for a new air conditioning system. From The start their communication was top notch. Pat S helped us through everything, and making sure we had the whole house piped with proper air flow. Our thermostat that we purchased separately and they installed for us on the spot no extra charge. We had a couple electrical difficulties to where they had to come back out but they were out within 24 hours and had amazing customer service... read more
Business response:
Sally, we genuinely appreciate this wonderful feedback. We have always pledged to go above and beyond for our incredible customers and are so pleased to see that reflected in your installation project. Our team promises not to take your trust and confidence in us for granted and commits to always giving you the exceptional experience you deserve.
SO I hate writing bad reviews...but I was on the books for these folks starting yesterday...then was asked to do this morning at 8...by 845, no show no call...I call at 9...oh sorry, how about 12...ok. 1 comes and goes...no call no show...I call...oh we promise today but we aren't sure when but TODAY...we'll let you know by 2. No call no show....till 3...I get a call...not sure when BUT TODAY. I said I can call someone else, no we will be there TODAY. At 5 the very nice call center person calls and says she gave my number to... read more
Business response:
Thank you for taking the time to write this review Kelly, and we cannot apologize enough for not meeting your scheduled appointment. Despite our team's commitment to delivering prompt service, we were not able to deliver the experience you deserve and truly are disappointed that our team did not communicate that to you earlier. We empathize with your emergency and do hope we have the opportunity to make this up to you. If you are willing, please reach out to our team at your earliest convenience. We hope to hear from you soo... read more
A brand new Heating and Air System installed wrong.
Business response:
Hi Sally, we deeply apologize to hear that you have had such a negative experience in your installation This is not the normal standard of service our customers have come to expect from our highly skilled team, so your feedback does concern us. Our team would absolutely love the opportunity to learn more about the issue at hand and make this right for you. Please do reach out to us at your earliest convenience.
Excellent service! Marc K., the technician who arrived, top notch gent! Job was taken care of quick, and I was fully explained of what is needed for further maintenance. Perfect!
Business response:
Thank you so much for the fantastic feedback! Our team appreciates this glowing review and is so pleased to learn that Marc was fantastic and knowledgeable in your service. We can't thank you enough for letting us know we did a great job and look forward to being there for you again.
Worst plumbing company out there. After calling to ask for a quote on installing a tankless water heater and Utility sink all I got was jerked around, it started with Amanda after numerous phone calls and about a week telling me that someone would show up in one to two hours, but no one ever showed up and she never called to tell me no one could make it just left me hanging all day. When someone finally did show up days later the so-called plumber had little to no knowledge on plumbing installs in fact when I ask him if he e... read more
Business response:
Thank you for providing this detailed and candid feedback, Brian. It's always a privilege when we receive a request for our expertise and sincerely apologize for the level of service you received. Learning about this experience is one of the only ways we can improve as a business, and we will take this feedback to evaluate our customer process pipeline. Additionally, we have always prided ourselves on transparent, fair, and honest pricing so you can make the best-informed decision on how you would like to proceed. It is unfo... read more
Worst service ever experienced. Promised four times on the arrival of a technician and all four times no one showed. I was supposed to be the first stop on Friday morning and when I called after an hour they said sorry. We had a technician call in sick so we're fully booked so I rescheduled for Monday my only day off I was promised a technician would be here at my house by 8 AM. I clarified with the dispatcher is it eight at my house or he'll be leaving the shop at eight? She said the technician will be at my house Mond... read more
Business response:
We are so sorry to learn about this frustrating experience, Melanie. We are committed to providing high-quality customer service, but based on your candid feedback, you did not share this experience. This is truly disappointing to us, as our customers are the heart of our business. Your review is being escalated to our management team who will review, address, work on a plan of correction to prevent this from happening in the future. Although we understand that you have contacted another plumber, we do hope we have the oppor... read more
Called for a heater repair after many attempts to get some other companies to come for a quote. They came exactly as planned , extremely communicative, very professional and extremely talented! They sent a technician named Mark who was nothing short of brilliant! Fixed the problem, extremely trustworthy and VERY fair on pricing.... No need to search further for a great A/C repair company you have found it right here! Great Job! Great Price! Great people! Thanks again
Business response:
Thank you Brooke! We appreciate you contacting us for your heating repairs, and are happy to help with any future heating, air conditioning, indoor air quality, & plumbing needs!
Our heat ran out Saturday 1-8-22. Our property manager called you several times Saturday: 1-8-22. She talked to several people there BUT no one came out to help us on 1- 8 or 1-9-22? Why isn't there EMERGENCY SERVICE FROM WIGHTONS on Saturday (1-8-22)? I can understand Sunday unavailability, BUT not Saturday!?!? Can you please give me an explanation? Chuck Intrieri SLO resident
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.