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Wighton's Plumbing, Heating, & Air Conditioning
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
Location details
183 Prado Rd, San Luis Obispo, CA, 93401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unacceptable. Promised everything on the phone and did not honor their word. Not compassionate or caring / all about the profit.
Business response:
LM, we sincerely apologize you had a negative experience, this is not at all what our company is about. Our call center is very caring, positive and professional, Please give us a call to give us more details so we can take care of you! Thank you for your feedback. Team Wighton's
I've used Wightons on several ocassions- to service my furnace/ac units and to replace a furnace. I always find them professional, knowledgable and willing to do the job right the first time. They aren't cheap but I think they are worth the additional expense because they tell you like it is, they give you your options (DIY vs they do it) and they take the time to answer each and every question you have.
Business response:
KJ, thank you for taking the time to give us a five star review! We love our repeat customers and are happy to hear you have chosen us to service your HVAC system on multiple occasions. Our staff is trained to be professional and committed to customer service.
I hired Wighton's for repair on a ductless a/c system. The technician they sent proceeded methodically and, after several hours of leak searching over two days, concluded that there was a leak in my condenser unit. He said that it would be expensive for me to have him search further to identify exactly where the leak was in the condenser and recommended, instead, that he inject a sealant, which he said he had had a successful history with in plugging leaks. We went that route, putting in the sealant and recharging the system... read more
Business response:
Len, I sincerely apologize for not meeting your expectations in resolving your refrigerant leak that your original installing contractor could not resolve with your equipment manufacturer. Isolating a refrigerant leak in a HVAC system (in your case 4 indoor units and one outdoor unit) can be very time consuming. I hope your system is now functioning properly, keeping you warm and comfortable this winter.
To qualify my experience on this topic: I grew up in a construction family and rarely reach out to have anyone, besides family, to come help me with anything construction related. My father owns a general construction company and I have seen and managed multiple HVAC projects, good and bad, over the years. The Sale: I have never experienced more open and honest communication from a company in all of my years managing contractors. Not only did the office staff remind me of appointments the day before but they worked with me t... read more
Business response:
Hello Ben, Thank you for this amazing review! It is great to know that Patrick, Derrick and Eric gave you exceptional service and were able to exemplify our motto of delivering "comfort you can trust." Thank you for choosing us to install your HVAC system in your personal home. If you ever have any questions, we would be happy to answer them for you. Once more, we appreciate you taking the time to rate your experience with our team, and it has been our pleasure to serve you.
I called Wighton's to give me a bid for a new furnace and air conditioning. I am pretty educated on the topic. They were very professional, but very scripted. Pricing was based on a formula which, unfortunately, was out of touch. At times, I felt I was listening to a time share pitch...they even offered me a free cruise for my wife and I if we spent over $20K. WTF?? I am convinced they do quality work....but my bid came in at a crazy $29K which can not be justified at any level of quality and support. Looking at the bid...th... read more
Business response:
Hello Mark, thank you for your compliment on our professionalism. We have been in business since 1953 and take pride in the quality of our work, our highly trained employees, and our customer service. I apologize you felt the information you received was based on a formula, the software program we use is cutting edge, it accurately defines what size equipment and ductwork your home would require based on many critical factors. We also guarantee our workmanship unconditionally. Best of luck with your installation!
My heater went out on my property in SLO and I called Wighton's based on these Yelp reviews. They didn't disappoint. The ladies in the front office were very professional and Patrick was awesome in analyzing the situation, providing me low, medium and high-end heater options for replacement (single or double-wall radiator or forced air system), and walking me through the potential installation options. He also proactively called me as I was climbing through warranty/insurance issues. Best of all, when he realized that it was... read more
Business response:
Hi Randy, Wow! Thanks for the amazing review. We are very happy to hear that you were taken care of every step of the way by Patrick and our staff. We appreciate the five stars and are happy to hear that your heater got fixed even if it wasn't by us.
My 25 year old heater stopped working on December 20th, I called Wighton's to the rescue. The girls in the office, the tech, the sales rep and the installers were all very pleasant and professional! They installed my new heater on Christmas Eve morning so we had heat for Christmas! Thank you Wighton's crew. 5 Stars!!!!!
Business response:
Thank you for this 5-star review, Mary! Happy to have been able to give you a warm cozy home for Christmas!
Duct Cleaning - Buyer Beware. I was referred to Wighton's from another HVAC repair company as I wanted to have my ducting system cleaned. Patrick from Wighton's came to our home to give us a free assessment and quote. We had already had our HVAC system inspected and so we knew there was a minor repair that was needed, but the most critical work we needed was the duct cleaning. I informed him that I have mold allergies and sensitivities and since we had just completed a water leak remediation, I needed to have the ducting cle... read more
Business response:
NADCA is a great organization and we have attended a number of NADCA seminars but we are not a NADCA certified contractor at this time. I would like to thank you for bringing Patrick's confusion concerning our association with NADCA to out attention. We have since discussed, as a company, what NADCA is and our association with them. Thank you for your feedback.
Our 25 year old air conditioning unit stopped working this August and we thought the worst...we called numerous companies and Wighton's said they could come up to our home in Paso that day...Daniel arrived in 2 hours and fixed it fast and for only about $230, including the part and labor with no extra fees for gas or travel time up to Paso...and, we are out by Geneseo so it's far.....he was professional and nice. The unit has been working great since...We will definitely call them 1st if we ever need help repairing our ac un... read more
Business response:
Lynn, thank you for the five star review! We always strive to give the best service to our clients, and I'm happy to hear Daniel exceeded. Hope you had a comfortable summer.
Frequently asked questions about Wighton's Plumbing, Heating, & Air Conditioning
How is Wighton's Plumbing, Heating, & Air Conditioning rated?
Wighton's Plumbing, Heating, & Air Conditioning has a 4.5 star rating with 1,921 reviews.
When is Wighton's Plumbing, Heating, & Air Conditioning open?
Wighton's Plumbing, Heating, & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.