This profile has been claimed by the business owner or representative.
1142 Railroad St, Paso Robles, CA, 93446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I joined the club for spring and winter HVAC service and maintenance. The employee (Ian) was punctual, friendly, respectful, and knowledgeable. Crawled into the attic for the heater, and subsequently offered to vacuum the residue of insulation that fell to the floor. All tolled, I had a good experience and consider Ian an excellent representative of the company. By joining their service club, I no longer worry about the HVAC system - a good quality value for my peace of mind.
Business response:
Thank you very much for your generous comment and rating, Steven. It's wonderful to hear that Ian provided you with such fantastic service. From our family to yours, thanks again for choosing Paso Robles Heating and Air.
We needed a new air conditioner to get ready for summer. Nothing but a great experience. Took a couple days to get quote. Then the next week for install. So happy with the new system and the installers were clean and friendly. The front office was very friendly as well.
Business response:
Hi Paul, we’re absolutely delighted to know that we could be of assistance. Thanks for taking the time to let us know that your installation went so well. Your 5-star rating truly means a lot to our team and we hope we’ll have the pleasure of serving you again next time.
Paso Robles Heating and Air had to sub contract another company's technician to troubleshoot our blower fan and motor imbalance issue. The tech spent about an hour to determine that repairs were not possible, and that a new HVAC system was the only option at $18k to $22k since the A/C has outdated refrigerant (although it's working fine), and they told us it would be $250 for the repair/estimate, but they billed us $650 (we paid them because we honor our obligations). We looked into other companies, and several others gave u... read more
Business response:
Hi Damon, First of all, we do care. Secondly, we do not sub contract work. The tech who was at your residence is a full-time Paso Robles Heating & Air employee. He has worked for Paso Robles Heating and Air since summer 2022 . Please reach out to our office and we will make this right. We are disappointed with the rating but are dedicated to improving our customers’ experience. Please reach out directly at your convenience and we'll do our best to make things right. 805-2387553.
New owner/new pricing. If you think $299 per hour, for routine repairs, is appropriate then continue giving them your business.
Business response:
Hi Joe, thank you for your review. We were disappointed with the rating, but we appreciate the feedback and will take these concerns into consideration.
This review is for Steve Mayfield. Steve showed up as a check to make sure I was getting everything I needed since I got scammed by Bee Right There heating and ac. (Update- The owner of Bee Right There ended up stepping up and making it right so kudos to the owner) It was an emergency fix so I already had another guy here fixing what Bee Right There broke but Steve still stopped by because he hadn't heard back from me. I really appreciated that . He was so polite and responsive and I appreciated his advice and prompt check u... read more
Business response:
Thank you so much for the thoughtful review, Captain H! It's wonderful to hear that Steve came through with fantastic service. We do our best to provide an experience like this one for all of our customers and we hope you'll call on us again soon.
The inducer motor on one of my furnaces was dying. Don diagnosed it and gave me an estimate that evening. Although it took a week to obtain the part, due to pandemic supply chain issues, Dany promised he would install it himself once it arrived. Despite a very busy schedule during the cold snap, he came out today and installed it. Excellent service, very professional and friendly. A shout out to Stephanie for staying cool under crazy pressure from stressed out clients. I have been a loyal customer for 14 years, and this is w... read more
Our HVAC system was 37 years old, the old plastic ducting was falling apart and then it finally quit. It became clear the whole system needed to be replaced. Don Nickols from Paso Robles Heating and Air came out to survey the situation. I was very impressed with his knowledge of this industry. He gave us several options to consider. By now it is August and getting very hot. A four man crew showed up for the installation. They could not have been better. Hard working, communicated well with us and each other. It was a tough j... read more
What a wonderful experience we had with them! Stephanie was amazing Helping us get on the schedule as soon as possible. John our technician was early, courteous, and a master at his craft. Not only did he get us up a running in one visit, I feel a big sense of relief that our system was thoroughly looked over and addressed for future potential problems. Great customer service, from scheduling to our repair, would highly recommend these guys for a no BS get your AC back blowing cold experience!!!
The air conditioner had broken during those hot days. Called Paso Robles Heating and Air and was scheduled to have some come out. Stephanie the receptionist was super friendly. She let me know when they would be coming out and called and left a reminder the day before. Dany came out in the morning to fix our unit. He explained what he was doing and explained in a way so we would understand. The unit is old and he fixed it with it's problems as an older unit. He told us what he was doing to help with the problem. We are so ha... read more
Paso Robles Heating and Air has a 4.7 star rating with 784 reviews.
Paso Robles Heating and Air is open now. It will close tomorrow at 12:00 a.m.