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Paso Robles Heating and Air
- Plumbing
- Paso Robles, CA
About this business
Location details
1142 Railroad St, Paso Robles, CA, 93446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A/C wasn't working. Requested for someone to come out and take a look. 1. They have AI answering the phones and it is shit to deal with. 2. They had done a fix a few months ago. 3. They got here and after a quick check he said we needed a whole new unit and ducting also. I called another company to get their thoughts and quotes. That guy fixed the issue in 15 minutes and now my house is ready for 100 degree weather! Thank goodness for honest, reliable and knowledgeable people.
Business response:
Hi Elia, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent interaction with us was frustrating and disappointing. That’s never the kind of experience we want our customers to have. We understand how stressful it can be when your A/C isn’t working—especially when you’re trying to prepare for extreme heat—and it’s clear we didn’t meet your expectations. We also regret that our phone system added to your frustration. We're actively working to improve both our communication and ... read more
All I can say about Paso Robles Heating and Air, is excellent, excellent, excellent, and the best service. They care about their customers, they are skilled at heating and air, and they have expertise. I will always use them and consider them the best in the industry.
Business response:
Wow — thank you so much for the kind words! We're thrilled to hear that you had such a positive experience with Paso Robles Heating and Air. Providing excellent service and truly caring for our customers is what we strive for every day, and it means a lot to know it shows. We’re honored to have earned your trust and your continued business. If you ever need anything, we’re just a call away! – The Paso Robles Plumbing, Heating and Air Team
Thorough service of our HVAC systems & smoke detectors. Certainly our "go to" over the years. Value and peace of mind.
Tyler was very professional and courteous. I called the company at 8:00pm at night and they accommodated my needs by dispatching Tyler first thing the following morning. He quickly assessed the problem and provided solutions to complete the repair. Pricing was very reasonable and the work quality was top notch. I definitely recommend Paso Robles Heating and Air !
Good service. Helpful in the office Got an estimate Very nice to speak with them Prices a little expensive
Wayne Murphy was kind, professional, efficient, and exceptional. Would highly recommend Paso Robles Heating and Air.
Business response:
Hi Gloria, we're really pleased to hear about your positive experience with Wayne. Your kind words affirm his commitment to providing top-notch service. It's always our goal to be professional and efficient. Your recommendation means a lot to us. Thanks for choosing Paso Robles Heating and Air!
After the sweltering summer of 2023 in which a local company failed to repair our airconditioner (but charged us $1300), we asked Paso Robles Heating and Air to either repair or replace our existing a/c. They came out to our house and found out that the a/c could not be repaired. It was too damage because it was poorly installed in 2011. We settled on a fair price for a new unit. They took two days for installation. In May one of their workers (Lance) came out and tested the unit to make sure there were no glitches in the sy... read more
Business response:
We're glad to hear that you're comfortably beating the heat, Laurence! It's great that Lance's meticulous service impressed you. At Paso Robles Heating and Air, we always aim for precise installations and thorough follow-ups. Thanks for choosing us!
We had Paso Robles Heating and Air replace our water line out to the street. They were reasonably priced, great to work with, and went above and beyond helping with city permitting issues; especially when we discovered we also had some public street tree issues that made the job more difficult. We had an excellent experience and would highly recommend them to others that need work done. Thank you Wayne!
Business response:
Hi Cindy! It's wonderful to know that our team, particularly Wayne could make your experience a smooth one, despite the unexpected tree issues. We're all about providing top-notch service, while also tackling any unforeseen challenges. We appreciate your kind words and the recommendation. Cheers!
Their technician quoted me $6000 to replace a water heater. After discussion, they agreed to do the job for $5500. To justify the price, their technician complained about the cost of doing business in California. I thanked the tech and called the next reputable local plumber that carried the same equipment and they did the job for just under $2000.
Business response:
Brent, thank you for the detailed feedback. We understand your concerns about the quoted price and based on the details you provided it does not sound like the plumber followed our call visit guidelines. It sounds like a serious coaching opportunity as our pricing guide does not appear to have been followed. For that we apologize. We would love to chat with you further to see if we can make things right. Please contact us directly at your convenience.
Frequently asked questions about Paso Robles Heating and Air
How is Paso Robles Heating and Air rated?
Paso Robles Heating and Air has a 4.7 star rating with 784 reviews.
When is Paso Robles Heating and Air open?
Paso Robles Heating and Air is open now. It will close tomorrow at 12:00 a.m.