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Paso Robles Heating and Air
- Plumbing
- Paso Robles, CA
About this business
Location details
1142 Railroad St, Paso Robles, CA, 93446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
PR Heat & Air installed A/C for me several years ago. Until last year I had them come out regularly to service the heat unit and A/C. I was told on the phone that they couldn't service both units at that time of the year. They would have to be done separately. I called last year to try to schedule service and some kind of hokey AI "thing" answered. What a farce of a so-called conversation that was. I hung up and called a local company. This year I decided to try PR Heat & Air one more time.. The phone was never ans... read more
Business response:
Thank you for your feedback, and I’m truly sorry for the frustration and inconvenience you experienced. We appreciate your past business and it’s disappointing to hear that your recent interactions—both with scheduling and our phone system—did not meet expectations. That’s not the level of service we aim to provide, and your comments are being taken seriously as we work to improve both communication and accessibility. If you ever consider giving us another opportunity, we would greatly appreciate it. Please feel free to as... read more
I have no problem with the quality of their work, but I was cheated on the price of annual service. I received a coupon from them for $50 off any service--any. I called and scheduled the service and mentioned the coupon. When the tech arrived he told me the coupon didn't apply to annual service. I called the office and spoke to Omar who repeated this and did not attempt to address the issue of apparent deception. It feels like bait and switch. I had thought this was a reputable company.
Business response:
Thank you for your bringing this to our attention. We are truly sorry to hear about your recent experience and any frustration caused. That’s certainly not the kind of service we aim to provide. We’d appreciate the opportunity to speak with you directly and make this right. Please give us a call at your earliest convenience at 805-238-7093, and ask for Holly. We’d like to better understand what happened and see how we can resolve the issue to your satisfaction.
Paso Robles Plumbing, Heating & Air lied to me, destroyed my bathroom, left mold in my home, and then tried to cover it up. If I could give this company negative stars, I would. My experience with them has been nothing but lies, damage, and gaslighting -- and the nightmare is still ongoing. The Scam Started on Day One I told their salesman, Bill, exactly where I wanted my AC unit. I was very clear: it was the only spot I would accept. Bill swore up and down it was "100% possible" -- but only if I paid several thousand ... read more
Business response:
I appreciate you taking the time to speak with me. We’re truly sorry to hear about your experience and want to start by expressing our sincere concern for your grandfather’s injury and the disruption you've described in your home. That is never the kind of situation we want any customer to go through, and we take these matters seriously. At Paso Robles Plumbing, Heating & Air, we stand firmly behind our work, our warranties, and the integrity of our technicians. Every project we undertake is permitted, inspected, and complet... read more
I did not use Paso Robles Heating and Air. They wanted to charge me $89.00 for the tech to come out at the work to b e done. I asked if that fee would be absorbed at the completetion of the job. I was told NO and Paso Air and Heating did not get hired by me.
Business response:
Hi Jay, it is unfortunate to hear that you were told the $79 dispatch fee would not be absorbed into the repair. Our techs have the ability to absorb the dispatch fee into the repair. While it does depend on cost of the repair, it is something we can do. Regardless, I hope you got your issue resolved and are up and running again.
A/C wasn't working. Requested for someone to come out and take a look. 1. They have AI answering the phones and it is shit to deal with. 2. They had done a fix a few months ago. 3. They got here and after a quick check he said we needed a whole new unit and ducting also. I called another company to get their thoughts and quotes. That guy fixed the issue in 15 minutes and now my house is ready for 100 degree weather! Thank goodness for honest, reliable and knowledgeable people.
Business response:
Hi Elia, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent interaction with us was frustrating and disappointing. That’s never the kind of experience we want our customers to have. We understand how stressful it can be when your A/C isn’t working—especially when you’re trying to prepare for extreme heat—and it’s clear we didn’t meet your expectations. We also regret that our phone system added to your frustration. We're actively working to improve both our communication and ... read more
All I can say about Paso Robles Heating and Air, is excellent, excellent, excellent, and the best service. They care about their customers, they are skilled at heating and air, and they have expertise. I will always use them and consider them the best in the industry.
Business response:
Wow — thank you so much for the kind words! We're thrilled to hear that you had such a positive experience with Paso Robles Heating and Air. Providing excellent service and truly caring for our customers is what we strive for every day, and it means a lot to know it shows. We’re honored to have earned your trust and your continued business. If you ever need anything, we’re just a call away! – The Paso Robles Plumbing, Heating and Air Team
Thorough service of our HVAC systems & smoke detectors. Certainly our "go to" over the years. Value and peace of mind.
Tyler was very professional and courteous. I called the company at 8:00pm at night and they accommodated my needs by dispatching Tyler first thing the following morning. He quickly assessed the problem and provided solutions to complete the repair. Pricing was very reasonable and the work quality was top notch. I definitely recommend Paso Robles Heating and Air !
Good service. Helpful in the office Got an estimate Very nice to speak with them Prices a little expensive
Frequently asked questions about Paso Robles Heating and Air
How is Paso Robles Heating and Air rated?
Paso Robles Heating and Air has a 4.7 star rating with 849 reviews.
When is Paso Robles Heating and Air open?
Paso Robles Heating and Air is open now. It will close tomorrow at 12:00 a.m.