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Paso Robles Heating and Air
- Plumbing
- Paso Robles, CA
About this business
Location details
1142 Railroad St, Paso Robles, CA, 93446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It started with my my thermostat (still under warranty) completely dying, and Lennox referred me to this company as the only authorized service for their brand in the area. (I refused to call the company who sold and installed this furnace for me because they are well-known crooks in the area, but who initially came out from Costco several years ago, took me to the cleaners, and had so much trouble installing the system and getting it to work.) I called on a Saturday thinking to leave a message and was surprised to get a p... read more
Business response:
Paso Robles Heating and Air greatly values honesty and integrity, while providing our customers with some of the highest quality services and installations available in San Luis Obispo County for over 36 years. Our certified technicians are background checked and drug tested, and conduct themselves with the utmost skill and professionalism. We have investigated your claims and found that they have no merit. We take this very seriously and have filed an incident report of these false allegations with the Paso Robles Police De... read more
I'm very disappointed in Paso Robles Heating and Air. I called them last week to get an estimate on replacing my HVAC. I work night shift so we set up an appointment for Friday at 2:00pm. I woke up early from working the night before and waited. No one showed up nor bothered to call. Poor customer service!!! Guess I'll take my business elsewhere.
We had an issue with troubleshooting our heater and the misdiagnosis of what the tech thought was the problem. Five phone calls later and after learning that the tech had no notes of the visit, we finally got a second appointment. I spoke with the service manager about my frustration..... HE COULD NOT HAVE CARED LESS! What a jerk!! A total mess except for the receptionist.... she was great and always did her best to help. Trust me, a follow up is in the works.
I'm glad to see that some people have received good results from PRH&A because my experience was not so good. It's left a bad taste in my mouth for Costco, teaming up with a company that inflates their pricing because of the rebate offering. I tried to work with PRH&A to change out my 20+ year old system, they came out a couple times to evaluate my system and needs, and then completely halted communication. I called and emailed and received one response from John that they "hadn't given up on me", but again, one more "less t... read more
Business response:
Thank you for reaching out. We have responded to you privately, but publicly here we take ownership that with several sales staff out of town, your email was overlooked and we sincerely apologize. It is always our goal to serve our customers and friends in our community with the highest level of care and commitment. We apologize that you did not receive this from us and have taken steps to close the gap you have fallen through. We are glad you were able to connect with another local, quality HVAC company, but do hope that on... read more
Amazing response time and service. I've been experiencing cooling issues in my small business for months and the system went kaput today. They were able to get a team onsite within two hours and they stayed late for the time it took to tear apart, clean, and repair system so I wouldn't suffer any more loss of business by being closed for repairs. It took considerable investigating, crawling in a hot attic and on a roof on a hot day. Danny and Steven were awesome. I'm so glad I called them.
We found Paso Robles Heating and Air through Costco. I almost ignored them since I wasn't especially excited by Lennox as a brand (expensive and proprietary) but decided one more quote couldn't hurt (I ended up with quotes from four local businesses). PRHA ended up being very competitive on price. We also got an additional discount through Costco. Perhaps most importantly, the salesperson was prompt and followed through (despite some communication breakdowns because of a bad email address). The installation crew was polite, ... read more
My husband and I were expecting a lot of guests over the weekend and of coarse a few days prior our AC stops working...in the middle of summer! It was after 5pm and we frantically looked for a 24hr cooling service. Paso Heating and Air were the only business that called us back. We were so grateful for that! Technician arrived within 45mins of him calling us. I was expecting that we would have to get a new unit, but fortunately just some maintenance and a few new parts did the trick. After that visit our AC has been working ... read more
First of all: Paso Robles Heating and Air works on Swamp Coolers! Not all companies do and the ones I had work on it in years past missed several issues that Paso Robles Heating and Air were able to identify and remedy! I'd recommend to anyone in North County! Great job guys, thank you!
Do you know why Paso Robles Heating and Air is only getting one star? Well, it's not because I know how their service or maintenance is, because THEY HAVEN'T TAKEN THE TIME TO PROVIDE AN ESTIMATE FOR A MINI-SPLIT HEAT PUMP, EVEN AFTER CALLING THE COMPANY MORE THAN ONCE! The unapologetic receptionist or office clerk (I know her name but don't believe in publicly bad mouthing individuals) keeps on providing excuses why the tech or whomever hasn't taken the time to give one. Listen, I've worked in customer service in many of my... read more
Frequently asked questions about Paso Robles Heating and Air
How is Paso Robles Heating and Air rated?
Paso Robles Heating and Air has a 4.7 star rating with 849 reviews.
When is Paso Robles Heating and Air open?
Paso Robles Heating and Air is open now. It will close tomorrow at 12:00 a.m.