Hers & His Plumbing - Orlando, FL

Rocco M. 

on Yelp

4 years ago

Our family's experience with Hers & His Plumbing was horrible!!! They earned a ZERO rating in every key area: 1) PROBLEM RESOLUTION: Hers & His Plumbing was sent to us by our home warranty company. They made FIVE visits to our home to fix a toilet leak and they failed all five times to fix the leak!!! 2) TIMELINESS: One of Hers & His "plumbers", Jeff, had an appointment with us between 12 Noon and 3 PM. Those three hours came and went and Jeff neither showed up nor called. 3) PROFESSIONALISM: On another day, Jeff came to ou... read more

Charles S. 

on Yelp

4 years ago

Call them and see how many visits it takes to repair. A simple sink leak fix has taken four visits. Parts always on order or the work order is canceled or lost or some other excuse. I think their team wants to just suck up the warranty company money and not actually do the work...at least here in Orlando. Oh and sink cartridge still has not been replaced. I noticed that they have not claimed this Yelp account and looking at the reviews I can see why. 

Kristine R. 

on Yelp

4 years ago

I am not an individual who prides herself on complaining and I have never written a review like this before about any other company. But the technicians for this company are dishonest and the company refuses to take accountability for their work. Two technicians were at my home yesterday replacing our water heater. They turned our water off for a period of about 30 minutes and when they turned it back on, they chose to use the kitchen faucet to test if the water came back on. It didn't. The technician himself, named JEFF A... read more

Susan M. 

on Yelp

5 years ago

Zach failed to perform his work in a manner that was professional. He broke the cinder block and concrete exterior of our home and drove away without telling us. He also left old screws and fittings on the floor and hanging from the walls. He also routed a pipe across the floor not next to a wall or out of the way. When I had him come back out to fix the exterior wall that he completely destroyed (an area 10-15x larger than the opening required for the pipe exit), he did not notify us of his arrival, did not complete the ... read more

Mario A. 

on Yelp

5 years ago

We contacted Hers & His Plumbing for some plumbing repairs in Celebration, FL. They confirmed an appointment for 11-2pm arrival. They called later to say that they would be there between 10-1pm. On the day of the appointment we received a call at 8:45am stating that they were on their way and will be there at 9am. I instructed them on what needed to be done in the main house and to get started. I explained that I would be there by 10am (our scheduled time) to let them know what needed to be done in the guest apartment above ... read more

Mike E. 

on Yelp

5 years ago

I was having a problem with my hot water heater and the soonest Hers & His would set up was 5 days later. One hour before the scheduled appointment I received a call cancelling the arrival of the technician. and they wanted to put me off until the following week. When I said that wasn't acceptable, the representative began berating me for my "attitude" when in fact she was raising her voice and was rude and disrespectful. No wonder this company has so many poor ratings. My advice is to stay away from this company and choo... read more

Michelle G. 

on Yelp

5 years ago

Horrible! I made an appointment with this Company. They said that I had to wait four hours for the plumber. Left work at 12:00 and 4PM came and no one showed up. When I called they said that they did not have my phone number? Yeah right! I made the appointment, gave them my phone number and address. And they repeated my phone number back to me. The person that answered the phone today when I asked where they were at just gave me a bogus phone number for me and said that they "tried" to call me and it was "just busy!" No on... read more

Gladys P. 

on Yelp

5 years ago

Terrible experience with Hers and His Plumbing company They actually put gorilla tape over the opening of the pipe I would never ever do business with them ever I don't even want them on my property that's how bad they are, I asked Homeserve not to ever recommend or send them to my home again in the future I can't even rate them professionals , Thank goodness my neighbors were there to witness the whole thing and they couldn't believe it either Gladys P 

Dave A. 

on Yelp

5 years ago

I would NEVER use this company if it wasn't for the warranty provide from Orlando Utilities. I made an appointment as I had Doctors appointment all day. The appointment was for between 5 pm, and 8 pm. I was not home when they showed up, (sometime after 3 pm). I came home about quarter to four, with a message saying they were here around 3:30 pm. I called the home warranty company, and they tried everything to have Hers and His to come back out. They flat refused, and said they would make an appointment sometime the next day.... read more