Hers & His Plumbing - Orlando, FL

Cathi H. 

on Yelp

4 years ago

The worst customer service I have ever delt with. I have a warranty with American Water resources and they have sent this company to my house twice over the summer, they guy that came out did nothing. Just stood in my kitchen and fed my BS. Then he came back out for the same problem and wanted to charge me all this extra money and did nothing again, I had to call another plumber and they came right out and fixed my toilet and I had to pay $277. This time, I had a sewer backup on Saturday, Jan 9th at 3pm, and called American ... read more

Sherry H. 

on Yelp

4 years ago

Once they came out and I had superior service. The guy I had this time is an ass! We have FPL insurance for our exterior water lines . Apparently he said this one wasn't included because the water goes into the house So if it GOES into the house why do I have insurance to cover the outside water lines? Because I'm stupid for having it. It COVERS NOTHING!!!!!! 

Amber Dawn B. 

on Yelp

4 years ago

A plumber came because my kitchen sink was leaking. He wouldn't even enter the PROPERTY without calling the property manager for payment. Literally before he got in the gate. He said there was nothing wrong after he looked and left (mind you theres a giant puddle under the sinks). Less than a week later my hot and cold water faucet handles blew out and the water wouldn't turn off. They sent another plumber and my gate code wasn't working so he couldn't get in. I drove in so the gate would open and they wouldn't follow me in.... read more

Rocco M. 

on Yelp

4 years ago

Our family's experience with Hers & His Plumbing was horrible!!! They earned a ZERO rating in every key area: 1) PROBLEM RESOLUTION: Hers & His Plumbing was sent to us by our home warranty company. They made FIVE visits to our home to fix a toilet leak and they failed all five times to fix the leak!!! 2) TIMELINESS: One of Hers & His "plumbers", Jeff, had an appointment with us between 12 Noon and 3 PM. Those three hours came and went and Jeff neither showed up nor called. 3) PROFESSIONALISM: On another day, Jeff came to ou... read more

Charles S. 

on Yelp

4 years ago

Call them and see how many visits it takes to repair. A simple sink leak fix has taken four visits. Parts always on order or the work order is canceled or lost or some other excuse. I think their team wants to just suck up the warranty company money and not actually do the work...at least here in Orlando. Oh and sink cartridge still has not been replaced. I noticed that they have not claimed this Yelp account and looking at the reviews I can see why. 

Kristine R. 

on Yelp

5 years ago

I am not an individual who prides herself on complaining and I have never written a review like this before about any other company. But the technicians for this company are dishonest and the company refuses to take accountability for their work. Two technicians were at my home yesterday replacing our water heater. They turned our water off for a period of about 30 minutes and when they turned it back on, they chose to use the kitchen faucet to test if the water came back on. It didn't. The technician himself, named JEFF A... read more

Susan M. 

on Yelp

5 years ago

Zach failed to perform his work in a manner that was professional. He broke the cinder block and concrete exterior of our home and drove away without telling us. He also left old screws and fittings on the floor and hanging from the walls. He also routed a pipe across the floor not next to a wall or out of the way. When I had him come back out to fix the exterior wall that he completely destroyed (an area 10-15x larger than the opening required for the pipe exit), he did not notify us of his arrival, did not complete the ... read more

Mario A. 

on Yelp

5 years ago

We contacted Hers & His Plumbing for some plumbing repairs in Celebration, FL. They confirmed an appointment for 11-2pm arrival. They called later to say that they would be there between 10-1pm. On the day of the appointment we received a call at 8:45am stating that they were on their way and will be there at 9am. I instructed them on what needed to be done in the main house and to get started. I explained that I would be there by 10am (our scheduled time) to let them know what needed to be done in the guest apartment above ... read more

Mike E. 

on Yelp

5 years ago

I was having a problem with my hot water heater and the soonest Hers & His would set up was 5 days later. One hour before the scheduled appointment I received a call cancelling the arrival of the technician. and they wanted to put me off until the following week. When I said that wasn't acceptable, the representative began berating me for my "attitude" when in fact she was raising her voice and was rude and disrespectful. No wonder this company has so many poor ratings. My advice is to stay away from this company and choo... read more