Hers & His Plumbing - Orlando, FL

Steve L. 

on Yelp

11 months ago

This company was assigned to use from American Home warranty. They never showed up for there appointment. 

Joanne B. 

on Yelp

a year ago

Horrible service. They were sent to us through HomeServe. They sent us a form to fill out with details of the issue. We have a leak somewhere in our home and we do not know where. Water company informed us. The tech showed up and did not know why he was here. He did not have the right tools so they had to reschedule which meant we had to wait another 4 days. They were supposed to show between 12-3. When no one showed I called and was told they canceled that morning but they did not contact us. Wanted us to wait anot... read more

Jazmare L. 

on Yelp

a year ago

If I could give no stars, I would. This crap of a business has rescheduled on us 3 TIMES!!! The Tech Terry Mcgarey has not kept us in the loop on his arrival when he's supposed to come and we keep having to call the main number, they call he doesn't answer them & all we need is for them to replace the water heater. DO NOT GO WITH THIS COMPANY! They are absolutely Terrible! 

Caryn H. 

on Yelp

a year ago

Wish you take star away, they are that bad. They responded to my home warranty on 12/22 for a broken water heater. Now 2/8 and even with weekly calls, I am still waiting on Brianne to reach out to Tech Joey on the status. They are horrendous, slow, incompetent, unprofessional and utterly useless and that the nicest things I could say. Avoid them, you'd better off you tubing it and completing it yourself. 

Carmen C. 

on Yelp

2 years ago

RUN!!!! They're extremely unreliable not cheap either. Plumbers didn't even know what the problem was and he was already stating that if I had a broken pipe they couldn't repair? He wasn't allowed to close the main water valve!!! so what do you do as a plumbing company ??? what a handyman can do?? PLEASE LOOK AT THE COMPLAINTS INTHE BBB WEBSITE. People have posted very recently on the Better Business Bureau website. If you read them all you'll see they are all basically the same experience they go to your home to fix so... read more

Hidey T. 

on Yelp

2 years ago

Absolutely awful!!!! Do not use! I will be filing a complaint with the BBB. They came out to look at our busted pipe outside our house, toilet that was making a slight noise when filling, shower handle that keeps turning, a leaky water heater & leaking tub faucet. They fixed the pipe outside shockingly quick and a lot cheaper then expected, replaced the valve on our toilet, looked at our water heater and said put a bucket underneath it, looked at the shower handle and said they'd break it more, then came the tub!!!!! We had ... read more

Ricky S. 

on Yelp

2 years ago

They don't understand the definition of "urgent" or "emergency". They submitted an "approval" request to the local warranty representative which in return Hers and His Plumbing refuses to follow up with the rep. Because it hasn't been more than 48 hours. I live in a state where it's hot all year long and without A/C on, it create major health risks and concerns. I expect a manager to respond to this as soon as they read it. This is ridiculous and Hers and His Plumbing is creating dangerous situations for home owners. 

Tonya M. 

on Yelp

2 years ago

Warranty company sent them out. After looking the leak for 5 minutes said that they could not fix because it was behind the wal. Three weeks later the wall is finally opened and they came back out and now can't fix it because it is in the crawl space and that's too wet and dirt. lesson learned if you need a plumber that can fix a pipe behind a wall or somewhere wet or dirty don't call this company 

Brad V. 

on Yelp

2 years ago

Tom came out because water was leaking from guest bath into guest room. Carpet wet, wall wet and he looked and said it's the floorboards leaking water and left. 10 mins later I did his job and realized water was leaking under the toilet onto the slab and running into the walls. Had to call him back out. He said the toilet moved. Yes, Tom, that is the problem. The toilet is literally sliding around, please fix with bolts, flange, o-ring, caulk it...just do something besides stare at it. That was too much work for him so he wh... read more