Hers & His Plumbing - Orlando, FL

Eric S. 

on Yelp

3 years ago

We have water heater coverage through duke energy. When our 20 year old water heater ruptured Duke Energy dispatched Hers & His Plumbing. They were very professional and fast. Plumber had us send him photos of our water heater and he picked up a replacement on the way. Duke covers up to $1000 so no cash out of pocket. We will definitely use them in the future if need arises. 

KarunaSteve S. 

on Yelp

3 years ago

Thank you so much American Home Shields (my home warranty) for giving me Hers & His Plumbing. Felix was excellent and gave me detailed information of what my problem was with my shower head leak. I even had another plumber previously with the same issue but I did not want that plumber to come back to Finish the job. I was so impressed with Fleix that I will continue to ask for him at this company. 

Arlena M. 

on Yelp

4 years ago

This was a warranty repair for American Home Shield. I made the request Friday Night and Hers and His contacted me via phone, text, and email Saturday morning for a Monday morning appointment slot. Jeff arrived promptly near the beginning of the window wearing a mask. My hot water heater is in a separated room off a carport, and I let him be, so I can't speak to if he had it on the whole time but it wasn't a concern. I told him my suspected concern of bad electrical elements given the symptoms, and the fact my hot water h... read more

I Cori B. 

on Yelp

5 years ago

I have a hybrid hot water heater. Zachary from hers and his plumbing went above and beyond to obtain a replacement while it was under manufacturer's warranty. He was much more helpful than the actual manufacturer. In between the manufacturer and my home warranty company, he spent untold hours on line, on hold, and on the phone. In addition he did an excellent job replacing the hot water heater during the Covid crisis. I appreciate Zach staying in touch with me and I appreciate that his company came through even when they go... read more

Robin V. 

on Yelp

6 years ago

Daniel is a plumber with this company, and he's been a great resource. He stayed in constant communication and put my mind at great ease because I could not be at the house while he repaired our plumbing issues. He went out of his way to check and repair multiple issues that we had no idea were a problem. He also diagnosed how the problems arose and recommended we not use certain corrosive cleaning products in the future. He sent photos to verify his work and was pleasant and helpful. Our homeowner's maintenance insurance is... read more

Buster B. 

on Yelp

2 weeks ago

Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. ... read more

Derek B. 

on Yelp

2 months ago

They were referred to us by AHS which started out great when their ex-employee James. Simultaneously we filed an insurance claim w/ hippo. James came out and inspected the crawl space leak with my brother and wrote up the paperwork. Months has passed and after several calls between us and the company also with James including a mitigation company resulted in us having to file a new insurance claim. During this time the work was marked as complete by his and hers plumbing when no work has been done also sending in a picture o... read more

Ruth B. 

on Yelp

5 months ago

Sent by American Home Shield. The first technician they sent out was very pleasant but did not have enough time to fix the problem. He did get approval from AHS to fix the problem however. The next day another technician came out who was very rude and obnoxious, pointing out everything that was wrong with my water heater and the re-pipe that was done (both these items were replaced by another contractor with American Home Shield). Whatever he told AHS, they now reneged on covering the claim. He did, however, very gracious... read more

Laurie S. 

on Yelp

8 months ago

Very poor management and customer service. Plumber came out on 12/6/24 and diagnosed water heater as leaking and needed to be replaced. I scheduled replacement for about 2 weeks later but plumber brought the wrong size water heater and it wouldn't fit. I scheduled another replacement for 12/24/24 but a no show. I scheduled again for 12/31/24 and thankfully the plumber was knowledgeable and did a good job replacing the water heater. He forgot to give me (and I forgot to ask) the paperwork/warranty information so I called ... read more