Hers & His Plumbing - Orlando, FL

Susan P. 

on Yelp

7 years ago

My opinion is that the technician is a "hot head". The appointment was for him to to asses the situation. After he assessed the problem he said, "I have that in my van." and walked to his van. Later I had to go to his van to ask him to please turn back on the water, so my daughter could finish her shower. (yes, he turned off the water without any notice or saying "I am going to turn off your hot water"). When I told him I had to leave the house for about 20 minutes he was upset. His body language and tone said mountain... read more

Stephen C. 

on Yelp

7 years ago

This company was sent to me by American Home Shield Really bad customer service. Technician came to my home to replace a kitchen faucet. When I was explaining the issue he said he was the plumber and he would tell me what the issue was. After examining the the faucet he determined it was a sprayer problem. I had told him it was a valve problem. He replaces the sprayer but that didn't fix the issue. He then determined that the entire faucet needed to be replaced. He removed my old faucet and tried to replace it with a cheap... read more

Jose M. 

on Yelp

7 years ago

Made a 72 year old woman move a washer to fix a utility sink... My mother who had a heart attack in February was asked to move the washer. When she asked the technician to do so, he responded that he couldn't touch it... Really?? This is the level of service one should expect? Where was the common sense... Oh, it gets better.. He had the audacity to message me to complain. That alone speaks for itself. Not happy. Oh did I mention it took them 4 months to get back to fixing it. Contracted through American Home Shield... 

I R. 

on Yelp

7 years ago

same as everyone else here dont bother with this company ask for another one not only bad service no one ever picks up the phone and no one shows up for the appointments not even a courtesy call horrible service dont now how there still in business 

Maria O. 

on Yelp

7 years ago

I had called American Homeshield for my father and they assigned this company to us. They came to his house and claimed that since, he did not a ball valve they would need to charge him $219 plus the service fee. Do not use this company ask for another when dealing with a warranty company! 

Kash R. 

on Yelp

7 years ago

I had someone come out and wanted to charge me over $650 for a service in which they claimed my Home Warranty company didn't cover. I still had to pay $100 service fee to my Home Warranty Company, to have them not complete the job claiming it wasn't covered. When I called Roto Rooters (much larger company). They fixed for less and they said the issue would have been covered under my Home Warranty if Her's and His Plumbing had they done it right. I believed they were trying to make additional money claiming that certain thing... read more

Rozan J. 

on Yelp

7 years ago

My service request was for 2 leaks, one for toilet and faucet, both in my second bathroom, the plumber who arrives stated that he couldn't fix the faucet leak because it was specified as sink in his work order. So I called the office to inform them of the situation. They told me I need to place another request to get the faucet fixed because faucet and sink is 2 different things. Therefore I will also need to pay another $75 for the plumber to come out again. Not only was my problem not resolved but that company has horrible... read more

Joe J. 

on Yelp

8 years ago

I will never do business with this company again and do not trust them at all. This company was called out by my home warranty provider to fix a leaking toilet. But instead of properly diagnosing the problem, the plumber made just a visual inspection of the leak then made up a story about what he thought caused the leak. He requested a check for the $75 copay, went to his truck for a few minutes then came back in and said that the problem (that he made up) was not covered by my warranty provider and if he continued, it co... read more