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California Closets

4.8
  • Business Services
  • Richmond, CA

About this business

Business Services

Location details

1414 Harbour Way S, Richmond, CA, 94804, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.835,900 reviews
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Dk P.'s profile image
Dk P. 
rating
3 years ago

Did well on the design, but appears extremely expensive. They have HUGE mark ups. Just can't recommend a company that overcharges to the maximum, in my opinion. I verified the cost of goods of our project at approximately $3000-$4000 and they wanted to charge over $13,000. Granted that did include installation. 

Dolores P.'s profile image
Dolores P. 
rating
3 years ago

I had a consultation appt w/Natalie and she cancelled day of...offered us to do a virtual appt., and measure ourselves! I declined a virtual appt, and asked her to schedule us as soon as possible. She never did, and never returned a phone call or text to date- it's been almost 2 months. Very unprofessional. Someone else earned our business! 

Claudette N.'s profile image
Claudette N. 
rating
3 years ago

Our designer, Hailee, was fabulous. She took careful measurements and came up with a plan then came up with an even better plan. Everything is scheduled and you know when they are coming and how long they plan for the work to take. Half payment up front and second half when completed to your satisfaction. Installers were very professional and cleaned up everything. Communication is excellent. Highly recommend. 

Amanda H.'s profile image
Amanda H. 
rating
3 years ago

Thank you to Jenny at California Closets from assisting me from beginning to end. She made this not only a painless process but an enjoyable one. She came to my home, measured my space, and helped me plan my perfect dream closet. I had a small space in an old home but she helped me maximize it to the fullest. I have always dreamed of working with California Closets for a perfect dream custom closet and now my dreams have come true. Tyler was my installer - he was on time and finished in two hours even though his assistant wa... read more

Kay G.'s profile image
Kay G. 
rating
3 years ago

We hired California Closets to assist in the design of our master bedroom closet remodel. Molly came to our home within a few days and provided us with several design options, along with pricing. She was very professional and helpful. We were able to move up our install date by several weeks, and had a very easy install. We are very pleased with our new closet and will use them again. 

Justin F.'s profile image
Justin F. 
rating
3 years ago

This was the worst experience I have had with a business. The salesperson Angel was unprofessional, rude. and not helpful. We had to sign multiple contracts because the first ones were not correct. When we got the closet installed they were missing pieces and not enough shelves. She was at our house and we told her how many we needed. When we asked to talk to the supervisor multiple times to see what they could do since it was missing pieces, we were told " I don't know what you think that's going to do I already gave you a ... read more

Business response:

Thank you for your feedback, Justin. We are very sorry that your experience with us wasn’t what you expected. We will use your review for coaching purposes as we are constantly looking to improve. We hope you enjoy your new closet. 

Chris S.'s profile image
Chris S. 
rating
3 years ago

Everything was great until the installation. Poor craftsmanship...none of the floating shelves are level and they aren't flush with the wall. We told the installer and he said there is nothing he could do. Built in office has exposed screw holes and incomplete caulking left gaps between the wall and desk. Very disappointing. I paid for professional installation and did not receive it. 

Elvira G.'s profile image
Elvira G. 
rating
3 years ago

Look out! In November, California Closets' installer drilled a hole into my building's main water pipe, flooding my bedroom. My mattress, box spring, Serena & Lily rug, BR chair and other decor - hand-picked by my interior decorator - were ruined beyond repair. The cost of the damage, combined with putting everything back together again, is an estimated $50,000. My apartment was uninhabitable for over a month. I had to find a new place to live (and work from), used my my car to store most of my personal belongings, and spen... read more

Mabel A.'s profile image
Mabel A. 
rating
3 years ago

Love my closet we hit a little snafu but all good and completely satisfied Kara Kirby was awesome always respect and responded to our calls... 

Frequently asked questions about California Closets

How is California Closets rated?

California Closets has a 4.8 star rating with 35,900 reviews. 

When is California Closets open?

California Closets is closed now. It will open tomorrow at 9:00 a.m.