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1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had high expectations from Cal Closet but the experience has been amateur and inefficient. Our designer, Sarah, was great - really responsive and friendly. The installation process has been horrible and unfortunately still ongoing. These were the issues: 1. On the first install date - they realized they didn't have enough caulking paste so that work wasn't completed 2. They also didn't take care during the install and left a number of holes and one large crack in one of the closets - these were filled, but come on! This ca... read more
Business response:
Aditi, Thank you for the feedback and I'm sorry it hasn't been the best installation experience. Thank you for the positive feedback regarding Sarah. I connected with Ammar via email today and we are hoping to finish everything at the end of next week. Best, Kirk
As a general contractor for 30 years, specializing in high end remodeling, Our choice to incorporate California closet once again, was an easy one. Their outstanding customer service, attentions to details, and overall professionalism always makes it a pleasant experience. El Paseo Design center is another plus. Designer are able to provide my client with the look and feel they ask for and even better. The various product lines looks great in any home. The install crew shows up on time, neat, clean and efficient. All above a... read more
Business response:
Hello Anders, Thank you for your kind words and generous review. We appreciate you as a partner and the customers you recommend to us. Mike Cassidy General Manager California Closets
We had our bedroom walk in closet reconfigured with California Closets and we also had our guest bedroom revamped as well. Our salesperson, Ashley, was wonderful and very attentive to our needs. In the guest bedroom, we replaced the original Murphy bed and giant wall unit with lighter colors and a more efficient layout for the room. The demo and installation went very smoothly and the workers were very kind. Recently, we noticed the Murphy bed had quite a gap behind it so, when it's being used, pillows would fall in this. Si... read more
Business response:
Hello Karla, Thank you for taking the time to share your experience with us. Your designer Ashley and our showroom liaison Terri are wonderful. We do our best to meet and exceed expectations. Mike Cassidy General Manager, California Closets
Mrs Kimberly helped us to make our closet space very useful, very elegant and inviting! Quality of materials that were used were high quality and aesthetically pleasing. And the workmanship was exemplary.
After having an absolutely horrific experience with Closets by Design, working with them for a month, expecting them to show up on a particular day a month after we designed the closet, to install the finished product (primary closet) to then find out that the order was never placed, and corporate having a hard time reaching the sales person we worked with to FIRE her....We thankfully stumbled upon California Closets and their sales rep Alejandro Hernandez in Palm Desert. So happy we did. The entire experience from start to ... read more
Business response:
Hello Sean, Thank you for your kind words about our company and Alejandro. I am glad he was able to redesign your project and meet your expectations. We really appreciate the recognition. Best Regards, Mike Cassidy General Manager California Closets
I really appreciate the time my designer, Genesse spent with me to create a more functional reach in closet. I originally visited the show room without an appointment. I left my contact information to discuss my goals and ideas before officially scheduling an in home consultation. My designer emailed me the following day, and her communication has been great throughout the entire process. We signed our contract March 23rd. Our project was completed April 12th. We were given an estimates lead time to complete the project, and... read more
Business response:
Thank you so much for the kind review of our company and of our designer Genesse, we appreciate it. We are pleased you had a great experience from start to finish. Mike Cassidy General Manager
Carmela Roberts was responsive, professional and competent. We very much appreciated her ideas and renderings. The California Closets process will, no doubt, produce a great result where it matches the customer needs. Our particular remodel required a greater amount of unique customization than was suited to their particular capabilites. Although we chose to go with a more custom cabinet maker, Carmela was extremely understanding and gracious. I'm confident that given the correct project we would have been satisfied with Cal... read more
We have run the gambit of terrible construction experiences, resulting in being highly involved in the process and very particular with our expectations of the work. California Closets not only met our expectations, but they exceeded them. We started with a simple window seat / built in storage project and since added a massive walk-in, a kid's room closet, and next up is a media cabinet / built-in. * Designer (Amanda) was at our home within 2 days from our fist call, and we had plans and pricing within 24 hours. Amanda is h... read more
Our experience was extremely positive. We worked with Dawn as our designer. She came out to our home to get an idea of what we wanted. A few days later...we met with her again... she showed us a 3-D computer model of what she created Dawn was open to a few changes that would work a little better...she used her magic to create exactly what we wanted! Leo was our installer. He was on time for installation and worked hard to get everything complete. It only took him 1.5 days. We are extremely happy with the whole process from s... read more
California Closets has a 4.8 star rating with 35,893 reviews.
California Closets is closed now. It will open tomorrow at 9:00 a.m.