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1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Short story- I was stood up three times for a follow up meeting, and they won't give me a price break for that. Long Story- I tried to use California Closets, because I'm about to have a baby, and the bedroom closets are woefully small and badly organized. The first representative met with me promptly, and sent me a design. After a month I got back to her asking for a second meet-up so that we could finalize the design and go ahead with the closet redo. She canceled the first meeting, calling and letting me know it was an em... read more
Our existing closet systems are approaching 12 years old now so when my daughter accidentally damaged one of our storage front doors when driving into the garage I reached out tho California Closet. I seemed to recall they installed them originally, however when I went through my old records I discovered that they were installed by Closet Innovations and later discovered they were out of business. I reached out to California Closets and they were very helpful. Claudia from the Walnut Creek Office was very kind and helped me ... read more
My husband and I remodeled our house and were not sure what to do with our closets and bedroom/library. We contacted California Closets and made an appt for a designer to come out and look at our spaces. The designer arrived on time and was extremely helpful with explaining options within our budget. Once we had made our decision a date was set for installation which coincided with our general contractors schedule. Installation was performed in a timely manner. We noticed that was something askew with one of the bookshelves ... read more
I had a very successful experience with California Closets. The consult was scheduled for within one week of my original call. The consultant arrived promptly, and spent about 45 minutes with me for designing our small project. Installation was scheduled for a few weeks later. Installation took about 45 minutes and the installer was very professional. The product is exactly what we were expecting and looking for. I would use them again.
Thank you so much for the follow up! Unfortunately, we had to move rather urgently and went with the Container Store Elfa system. I'm sorry to have to tell you this. But we tried feverishly to get in touch with your management and installation people in White Plains and to no avail. When we called, we were told there were no sales people available for more than a week. I even spoke to Cara (and learned she moved to California) personally, to see if she could ignite some response from someone. As it turns out, we are very ple... read more
Business response:
Good Afternoon Ms. Carroll, Thank you for your feedback. We are sorry that we were not able to accommodate your appointment request sooner. Upon receipt of the your review I checked our calendars and my records show that our designer was scheduled to meet with you four days after your initial inquiry. It is in our best interest to visit every customer as soon as we can. With that being said, this is a very busy time of the year for us so the consultation lead time sometimes is longer. It is unfortunate that we lost yo... read more
Terrible experience, stay away. They will send a designer out to your home with a laptop and that person will measure and design a system for you right then. Of course its high pressure for you to sign up right away but if you stay firm they will finally leave and hope you call back. Unfortunately we did. The designer gave us the wrong measurements for how large the drawers actually are which are quite small by the way. Small is jewelry size, Medium is for underwear, and Large is medium and only about 7.5 inches. The desig... read more
Argh... This is the third time my fiance and I are using Cali Closets. The first two experiences were great (and the closets held up fabulously), but we used a different team, not the team from Tribeca. I wouldn't use the team from Tribeca again. My stars are a 1 for experience, 4/5 for quality of the closets, so I settled on 3. I found this closet designer to be the least competent of the bunch. My fiance spent TWO HOURS with her laying out two closets, just to have her change half the plans once she got back to base and sp... read more
Had three closets designed and installed in my condo. All the interaction with CC (and in particular Monika Kerstens, who was the designer) was truly excellent. Very savvy advice and suggestions, very flexible about changing the design specs, and incredibly helpful with the scheduling (got a very quick appointment for the initial assessment, and had the whole system installed within less than three weeks, due to a cancellation). Very happy with the end product. CC is certainly not cheap, but quality and price are almost alwa... read more
almost like a furniture sale, we called them to ask a interior design, when we were there, just find out.
California Closets has a 4.8 star rating with 35,963 reviews.
California Closets is open now. It will close at 6:00 p.m.