This profile has been claimed by the business owner or representative.
1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bonnie helped me out YEARS after our original install (closet in my son's room). I swore up and down that I didn't need hanging rods. My designer said I would want them eventually. Fast forward six years, I called Bonnie and asked for two hanging rods. She gave them to me FREE because it was all noted in my original design specs. Also, my husband (bless his heart) measured the spots for the rods incorrectly. Bonnie caught the mistake by looking at the plans, and had my husband re-measure them to be sure. The install has hel... read more
I spent about $2,300 on a 90" x 24 credenza last year. Looked great but we tried to move it to put in a new floor we found the base was not attached properly and the base separated. I call them on Tuesday and sent a picture to ask for help but they said they could not send anyone until Friday. I explained we need it fixed sooner as we were doing our floors and it would only take 30 min to fix but they said that was the best they could do. I asked to have my sales woman call me but until now nothing. I expected better quality... read more
Business response:
Dear Joe S. - I am so sorry that your experience with California Closets was less than stellar. All California Closets franchises are individually owned and operated and unfortunately you were not working with our particular franchise. I have forwarded your info over to the correct store. I have asked Yelp to take this review down, but they are not very amenable and refused. I hope that your issues with your system have been resolved to your satisfaction. Lisa Lennard, General Manager, California Closets Santa Barbara &... read more
Kristen McGrath is a very talented designer very smart excellent organizer. She determined what was and was not working for me in my closets and organizing systems gave fantastic advice. I cannot praise her enough she is very easy to work with
It took longer than I would have hoped to get an appointment to meet one of their designers, but the wait was worth it. Lylah spent quite a bit of personalized time with me to design two completely different wall to wall storage options in our den to choose from. She reworked the designs several times to give me different price options without hesitation or the judgement you might expect from "ultra high-end" establishments (as the yelp price range indicates, but IMO is a bit misleading). Frankly, after doing much research, ... read more
I will not review their work, as I never actually got that far. The initial customer service was so rude when i was trying to schedule an appointment, that I gave up...twice! I felt that if just scheduling an appointment was this troublesome, I was not about to invest in their work.
I enjoyed the fact that the design consultant who's name is Melody Enella listened and had wonderful ideas and together we drew out the best closet ever.. It meets all my needs.. I am thrilled with the work and professional service that California closets provides.. Thank you
Business response:
Thanks for the great feedback Diane, we will be sure to share this with Melody, and we hope you continue to love your systems! Regards, Ginny Snook Scott Area Director
I had new HVAC equipment installed recently and one of the workmen accidentally broke a trim/face board of my beautiful California Closet. I contacted John Wenskunas in the Huntington Beach office, who sold me our system, and Bonny, the Customer Service Manager, asked me to bring in the broken piece. And, get this... while I waited and chatted with Leah & Theresa who manage their showroom, Bonny replaced my trim board with a brand new piece that was measured and cut exactly to the original dimensions! But, wait... that's not... read more
We used California Closets to design 4 of our closets over 12 years ago when we built our home. We loved the functionality and organization CA Closets gave us. A few years later, a friend convinced us to use another closet company for an additional closet. The result was so disappointing. Both the quality of the product, as well as the efficiency of the design, were both apparent with CA Closets. The other company could not compare and that one particular closet drove me nuts until we moved. More recently, we needed to updat... read more
What an amazing product and amazing service! Sally Benyola is a great designer. She was wonderful at understanding what I wanted, narrowing down options, a d helping with color. My desk is beautiful, and we are working with Sally and Cal Closets again for an entryway piece.
Business response:
Thank you for taking the time to post the review. Sally was right here when the notice came over. Good reviews tell us we are doing a good job!
California Closets has a 4.8 star rating with 35,960 reviews.
California Closets is open now. It will close at 6:00 p.m.