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1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We recently completed a remodel of our Master Bedroom Closet. I had 3 companies come out to give us a bid. My wife and I chose to go with California Closets. This is a great company! From the sales person, the installers, and the owner. Everyone was committed to ensuring we were happy with the work. Larry the owner made several trips out during install to ensure all of our concerns were addressed. That in itself speaks volumes about this companies professionalism and commitment to excellence. It was such a refreshing change.... read more
Whole project took multiple call backs, three Xs as long as should have, Krikes, it was a sideboard not The Great Wall people. On the upside, they do have a lifetime warranty, the materials and fit are very good (once they get it spec'd right)and while I did walk away with a 75% satisfaction on the job, that 25% "shoulda been" vexes me, yes, vexes me it does. If you roll with them, remember you can get a system modified so you can take it with you should you move, though they may have to scratch their heads a bit to make tha... read more
Kent- I have never spoken to you before so I do not understand how you know the 'exact words' used during the 'amicable conversation' to 'do everything necessary to "make it right".' The people that I spoke with over the phone, Roland and Renee, never said what you are stating: you were not there so where are you coming up with all this? This is the first time I have had any communication with you, so what you are saying is all hearsay. I have been speaking with Roland and emailing back and forth with him the whole time. I h... read more
Business response:
Timothy - We're sorry to hear that you are disappointed with the service you received, and we acknowledge that the initial installation did not go as planned. We take great pride in our designs, workmanship, and customer satisfaction. As mentioned to the person we spoke with on the phone, custom built systems are complicated by nature, and mistakes do happen. However, we always do everything we can to remedy any issues that may arise and we fully stand behind our products and service 100%. In this case, we offered to repla... read more
My experience with California Closets was incredible! From the designer to accommodating my availability. I am a school teacher who also works a part time job so my hours of being home is limited. California Closets worked with my schedule for the installation. This made the experience even better! I cannot wait to start planning my next closet. Highly recommend. Thank you for a great experience!
I am in love with my new closet! Our experience with California Closets was excellent and I don't hesitate to recommend them. The designer we worked with, Charlene, was very thorough and measured all of our current closet space. The design she came up with was perfect for us and really utilized all the space well. She explained options to us and we went with the more affordable option of not having the sides of the hanging areas go down to the floor and the toe kicks all around. The closet still looks great but was very reas... read more
Preston, our sales and design consultant, did an outstanding job explaining the options, and then designing a very efficient and beautiful closet for our vacation home in Palm Springs.. The gentlemen who installed could not have been more professional and courteous. They worked hard to complete the install in one day and they were so neat and left the house spotless. (Score 10 out of 10)
I am very happy with my new master bedroom closet. The efficient utilization of the floor to ceiling space has given me an incredible amount of hanging space for my entire wardrobe. It makes getting ready in the morning much easier now that I can see all of my clothes. I want to compliment my installers, Alfredo and Marvin. They were courteous, respectful and hard working. I had to do a slight modification of the space between the hanging rods and the suggestions Alfredo made were very helpful. I have shared pictures of my n... read more
I am thrilled with my new closet! From start to finish the experience just got better and better! Emilie was wonderful to work with in terms of getting the design just right and then the install team was simply spectacular. The work product well exceeds my expectations and I look forward to having CA Closets revamp our other rooms in the near future!
Zero stars for their professionalism. By the way their installers behave, would never ever even consider using this company. Terrible would be a compliment. Don't expect the company to stand by you, they only protect themselves! Beware!!!
California Closets has a 4.8 star rating with 35,943 reviews.
California Closets is closed now. It will open tomorrow at 9:00 a.m.