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California Closets

4.8
  • Business Services
  • Richmond, CA

About this business

Business Services

Location details

1414 Harbour Way S, Richmond, CA, 94804, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.835,942 reviews
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Meghan C.'s profile image
Meghan C. 
rating
8 years ago

Our new closets are just perfect and we even have extra room to spare. The installers were right on time and cleaned up very well after they were done. The closets were not bad before we started but we need them to be more organized and functional and that is exactly what we got. The master, children's rooms, guest room, garage and pantry were all done and have made a big difference to our family. Will help with resale too so we could not be happier. 

Michael Min C.'s profile image
Michael Min C. 
rating
8 years ago

We bought a new home in Orange County and needed to get some closet work done on the Master Walkin Closet and 4 other closets. After reviewing the California Closets website, I was impressed with the gallery of photos of previous projects and called and made a design consultation appointment for April 7 Friday for 2 pm. My wife and I are US citizens working abroad in Hong Kong so we only had 3 days on our trip with a full schedule. Given we were flying in with a tight schedule, I called again Thursday April 6 to confirm our ... read more

Business response:

Hi Michael I am writing to apologize for your experience with our company. Let me start by saying, your accounting of events is absolutely correct. Our designer's wife had their first child a few hours before your appointment was to take place, and he was with her. You might be interested to know that when she went into labor, the designer did reach out to one of our customer liaisons by email to let them know he would be off Friday. However, in his haste and excitement of getting ready to be a Dad for the first time, he c... read more

Yv L.'s profile image
Yv L. 
rating
9 years ago

The price is not cheap and it is a nightmare to have a project complete. The designer LEAH SIMKINS is very unprofessional and not very good with details. Honestly their installers know more than the office staff and designer. The quality is cheap and it would look okay in a pic, but as you use any of it, you can see the quality deteriorate rapidly. I would never ever do any project with California closets. The staff is so confusing and unreliable. Oh, and their scheduling another terrible story. 

Business response:

Hello Yv, We do not think you actually dealt with California Closets. We are confident we would have remembered you, because you seem to feel very strongly about your experience. You also unfavorably mention one of our staffers by first and last name, which is unwarranted. I respectfully request you remove this unearned review Michael Cassidy General Manager California Closets Orange County 

Louise R.'s profile image
Louise R. 
rating
9 years ago

We worked with Kathleen at California Closets and I am recommending her, and our California Closet experience to everyone. She is a consummate professional, and is her experience with design and understanding of her customers is superb. She designed the perfect closet for us, keeping our budget and aesthetics in mind. She conscientiously and dutifully followed up through every step of the project, and when above and beyon with her customer service to ensure our complete satisfaction. I would definitely want to to work with h... read more

Business response:

Louise, Thank you for taking the time to share your great experience with California Closets online! We will be sure to share this great feedback with Kathleen, as she is a long-time and cherished employee. We hope you continue to enjoy your closet for years to come! Warm regards, Ginny Snook Scott 

Erica S.'s profile image
Erica S. 
rating
9 years ago

We love our new closet designed by Whitney! She was so professional! First, she set up an appointment to come by my house to talk about what I wanted and to inventory and measure the closet. The first meeting took about 1.5 hours as she wanted to know what my needs and desires were. She is a very upbeat person and fun and easy to work with! Next, after she had come up with a design, she asked my husband and I to meet her in the showroom so we could see the way finished products look and iron out all the details. She was very... read more

Kathy K.'s profile image
Kathy K. 
rating
9 years ago

If I could give zero stars, I would. We gave them a down payment to hold a particular finish for our closet. We came back later to get our closet done, and they jacked up the price and would not honor their commitment. When they realized we were not going to do business with them after all, we began to receive the absolute worst customer service. Phone calls not returned, and no answer in getting our down payment retuned. I guess all is good if you are willing to pay their exorbitant prices. There are other really good clos... read more

Business response:

Kathy, we were very sorry we were unable to honor the pricing from two years ago. We would be very happy to work with you on adjusting your design to fit your budget and needs. Please feel free to reach out if there is anything else we can do to earn your business again as a repeat client. Regards, Ginny Snook Scott 

Betty Y.'s profile image
Betty Y. 
rating
9 years ago

I had a very good experience. Cindy was very helpful, kindly made two trips to my house and got everything we wanted; and it was correctly done. Earl, the guy to who came to install was wonderful. He was tidy, efficient and meticulous. He worked as quietly as he could, was pleasant and respectful and didn't do a lot of talking - only when I asked him something. I just did a remodel of half of my house and this part was the most perfect of anything we had done. There was one small replacement of one of the drawer faces. I cal... read more

T W.'s profile image
T W. 
rating
9 years ago

The quality of a company is often reflected by how well it responds to mistakes it makes. I would give California Closets a grade of A for this. After new cabinets were installed in our home, upon close inspection, we found several flaws, a few significant. When we contacted the company, their reps responded immediately, graciously, apologetically, and with the appropriate urgency about making the fixes ASAP. And the fixes were made ASAP. Our California Closets contact also followed up to make sure everything went okay. If t... read more

Mark P.'s profile image
Mark P. 
rating
9 years ago

Just used this company . Everything went as planned . Impressed with the quality of install and materals came on time and cleaned up after the job was done. You pay a little more , But California closets is well worth it . You get what you pay for. They call back unlike another company we were looking to use before California closets 

Frequently asked questions about California Closets

How is California Closets rated?

California Closets has a 4.8 star rating with 35,942 reviews. 

When is California Closets open?

California Closets is closed now. It will open tomorrow at 9:00 a.m.