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California Closets

4.8
  • Business Services
  • Richmond, CA

About this business

Business Services

Location details

1414 Harbour Way S, Richmond, CA, 94804, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.835,906 reviews
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Nancy B.'s profile image
Nancy B. 
rating
6 years ago

California Closets came highly recommended from my mother who has used the company for over twenty years. The entire process went smoothly until the end. I was not satisfied with the end result with all the peg holes exposed. I misunderstood the designer and thought we were having closet doors installed, too. This would have solved the unfinished look of the peg holes. When I inquired via email, the designer responded that CC doesn't do doors (meanwhile it's clearly stated on their website that they do) and it was a misunder... read more

Business response:

Hi Nancy, I am sorry to hear that you are not pleased with our service. As a business, we invest significantly in our software package to be sure that the designs we present accurately represent what you can expect at installation. It's very disappointing to hear you were expecting something different than what was pictured. I'd be happy to discuss this matter with you offline. While we do offer doors as you saw on our website, we don't offer the bi-fold style that would work with your design. We only offer sliding doors an... read more

Sara G.'s profile image
Sara G. 
rating
6 years ago

I am so in love with my new closet! I can't stop staring at it. The boards are a great color and really nice quality. My sliding mirror doors for all 3 bedrooms are also beautiful. The whole process was great . Our designer, Susanne, listened to our needs, went through all of the details and provided a 3D representation of what our closet would look like. Then, a few weeks later (we had to wait on customized sliding mirror doors), they installed the closet and doors in a few hours. From a budget perspective, it wasn't that m... read more

Lynn B.'s profile image
Lynn B. 
rating
6 years ago

I have never been conned by a company like this one. If I could leave 0stars I would. They processed my order without telling me before the 3 day cancellation date. When I called the only number on the contracts it was the wrong department and they said it was on hold. After fighting with them for 3 months with texts proving they're at fault, I still didn't get my deposit back. My lawyer caught them in a lie on the contracts but they still got away with it!! I will never suggest this company to anyone. Closet world and close... read more

Business response:

Hello Lynn, I’m so sorry you had this experience. Can you please delete this review? You left the review for California Closets. We are in no way related to the 2 companies you mentioned in this review. We would be happy to help you if you are looking for custom storage solutions. Thank you so much, Kelli Brian Sales Manager California Closets Kbrian@calclosets.com 

Jennifer M.'s profile image
Jennifer M. 
rating
6 years ago

I have never been so happy in all my life! Outstanding experience all the way around, from start to finish! *Regan was my designer and she was phenomenal! I truly can't say enough good about her. *The quality of the material that they use is top of the line! *The installer was professional and attentive! He did an incredible job and he cleaned up so well afterwards which was so impressive to me! *I received calls from staff members to keep me updated, everyone was so friendly and helpful! The ENTIRE process has been so very... read more

Amy I.'s profile image
Amy I. 
rating
6 years ago

We scheduled a free consult and Antonio came to our house. He was really great, very knowledgeable, really listened to what we wanted, made great recommendations without being pushy and was just overall very nice and polite. When I went into the design center, Janelle was there and was so helpful and polite while I browsed around awaiting my appointment with Antonio. I was really impressed with the design software. It really helped me visualize the space as we went through several options. We haven't had anything installed, ... read more

Business response:

Hello Amy, Thank you for writing about the process of getting a free consultation from California Closets. I really enjoyed reading about your experience with Antonio and Janelle because that level of collaboration, thoroughness and care is exactly what we strive to deliver to customers every single day. Best Regards, Mike Cassidy General Manager California Closets 

Christine R.'s profile image
Christine R. 
rating
6 years ago

Fairly disappointed in my closet and the service received from CA Closets in Tucson. I had used them before in a previous home in Tucson and it was a fabulous experience. We moved and I wanted the exact some closet scaled to fit the closet in the new house. I don't believe the designer really understood. I even had the original plans. For some reason it was going to cost several more hundred dollars to do the same closet and she kept having to consult with someone back at the office. The sliding doors of the closet kept thro... read more

N B.'s profile image
N B. 
rating
6 years ago

Cara- I just wanted to say thank you so much for your invaluable help in this whole process. I really appreciate your attentiveness and attention to detail to make our closets perfectly suited to our lifestyle. Thank you for your patience through every decision we had to make and for explaining everything in a way that we could best make those decisions. We absolutely love our closets and mud room; they are truly beautiful and so, so functional. I look forward to working with you again in the future and would recommend you t... read more

Daniela M.'s profile image
Daniela M. 
rating
6 years ago

I am very frustrated with my experience with this particular California Closets. I worked with Andrea to design my closet space. I actually knocked out my old closet and extended some walls to make more closet space, and was very clear that I wanted to maximize that closet space. Andrea designed a closet with 2 dead corners that I would not be able to access. I reluctantly signed the contract because I thought that was my only option for the space. Once the closet was installed, I noticed 3 inches of space on either side of ... read more

Susan S.'s profile image
Susan S. 
rating
6 years ago

One of the worst companies! I spent over $11,000. on a small space for closets. After 4 months, two of the doors fell apart. The glass nearly broke and then handles started to break off. Outrageous! The replacement doors took 2 months to complete and then they came back faulty. I am still waiting for the replacement of the replacements!! I am so sorry I used this company....STAY AWAY!!! 

Frequently asked questions about California Closets

How is California Closets rated?

California Closets has a 4.8 star rating with 35,906 reviews. 

When is California Closets open?

California Closets is closed now. It will open at 9:00 a.m.