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California Closets

4.8
  • Business Services
  • Richmond, CA

About this business

Business Services

Location details

1414 Harbour Way S, Richmond, CA, 94804, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.835,906 reviews
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Al H.'s profile image
Al H. 
rating
6 years ago

My wife and I had always wanted to get a custom closet made, and decided to go with a well known company. We received top quality service and the design consultant RP was able to answer all of our questions. Definitely go to their showroom a few times to get a sense of the colours and options that are available. First in-home consultation occurred Dec 21, 2019 and the installation occurred Feb 20, 2020. The in -home consultation is where they take exact measurements and start to design the closet and this takes at least 1 ho... read more

Business response:

Thank you so much for your great review and the feedback you provided. This is always extremely valuable as customer experience is our number one priority and we will work to improve on the areas that you highlighted. Enjoy your beautiful closets. Best regards, Sharon DuCharme General Manager 

Erika T.'s profile image
Erika T. 
rating
6 years ago

Just amazing service. Cat worked with us and we loved her. It was super easy to schedule our appointment and she was on time having called beforehand to get an understanding of what we needed. She brought a great selection of materials for us to choose from and then worked up an excellent design. We had some last minute thoughts on what additional items would meet our needs and Cat promptly and easily updated our designs. The installation was scheduled shortly after, with very courteous installers, and we absolutely LOVE the... read more

Business response:

Thank you for the great feedback! We are happy to hear you love your new California Closets! 

Sue S.'s profile image
Sue S. 
rating
6 years ago

Great experience with Cali Closets this week! From the guy who tore out the closet bars and repainted them to the guys who installed the closets. Everyone was very professional, clean and very kind(it matters!). I would highly recommend this team. Taylor was great in helping me design the closet space both in my kid's bedrooms and the office/guest bedroom. She gave me some great ideas and great design. They weren't the least expensive but I'm happy I paid a little more for the great service. I love the drawers and shelves. T... read more

shadi m.'s profile image
shadi m. 
rating
6 years ago

Everyone was very friendly and professional and did a great job on my parents closets. Highly recommend! 

Bunny P.'s profile image
Bunny P. 
rating
6 years ago

The folks at California Closets were fantastic. Brianne worked with us on the design. The crew did a terrific job (and had to deal with a room/ceilings/etc that were not quite square). Once the room was done, we realized we needed the edges sealed so that nothing would slide down in the areas where counter met wall. CC sent someone to us to take care of this. I now have a Murphy bed, bookshelves, tons of drawer space, file drawers, cabinets, and desk space. My whole guest room/office is transformed and beautiful, and so usab... read more

Anne S.'s profile image
Anne S. 
rating
6 years ago

This franchise has dramatically changed under new ownership. Response time and customer service are terrible. It is only about making a new sale to this group. 

Business response:

Hello Anne, I'm terribly sorry you didn't have a positive experience with us to this point and appreciate you letting us know. I'd love to connect with you and learn more about what happened and will message you privately to see how I can help. 

J. S.'s profile image
J. S. 
rating
6 years ago

Mel, the installer, did a stellar job of installing our new interior modern barn doors. We are very satisfied. Would recommend. Jim 

Angela S.'s profile image
Angela S. 
rating
6 years ago

I recently had closet systems installed in 2 closets in my home by California Closets. This is the third time I've contracted with this company, and the two previous projects went fine. I am very shocked and very dissatisfied with the lack of customer service I received on this project (which cost $1600+). The closet designer I worked with was nice enough, however a mistake was made on one of the closets. This mistake resulted in less hanging space than what we discussed. This closet in particular needed "the most" space s... read more

Ikai M.'s profile image
Ikai M. 
rating
6 years ago

We love our new closet system! At first I was like "for what" but when it was done I got all my stuff all organized! I don't even need dresser! Wow impressed!!!!! 

Frequently asked questions about California Closets

How is California Closets rated?

California Closets has a 4.8 star rating with 35,906 reviews. 

When is California Closets open?

California Closets is closed now. It will open at 9:00 a.m.