California Closets - Chantilly

D'Andra W. 

on Yelp

3 years ago

We used California Closets for two of our closet installations, I asked our representative Cari, numerous times about instructions for our contractors...she neglected to tell us that the walls needed to be patched and painted prior to install, and the installers don't care, so they installed anyway...now we have been waiting for this to be fixed for over a month! It's a pretty expensive mistake they made by not making sure the space was ready for installation nor give explicit instructions. I would go with someone else, pe... read more

Alan B. 

on Yelp

3 years ago

I hired the local person to install new closets and was clear about what I wanted (no holes visible in shelving). They installed shelves with holes and when I asked for them to be repaired, customer service told me I would have to pay to replace all of the shelves. I asked to speak to a manager who was not helpful. I then asked to speak to her manager. And again, was told I would have to pay to cover the replacements. I am really disappointed in both the product and the customer service. I am now hiring someone outside to re... read more

Erin C. 

on Yelp

3 years ago

I am an interior designer and had two closets designed for a client and ordered these in December 2020. It is august of 2021 and the closet still is not done. The rep Mariana we worked it was beyond incompetent and unprofessional, not to mention entitled and very cold and impersonal. We paid over $10000 for these very small closets and they have done nothing but provide an untimely, faulty design, shotty workmanship and poor overall customer service- from the rep, to the installers, to the scheduling manager. It's all been a... read more

Neha A. 

on Yelp

4 years ago

I am extremely disappointed with California closet installation service. I am currently pregnant and during the installation appointment, we wanted the installation person to wear a mask. He asked us atleast 5 times if he can remove the mask since he is vaccinated. There are breakthrough cases because of Delta variant and he knew I was pregnant but he kept on insisting to remove the mask. At the end we gave up and said yes even though we were uncomfortable. He also wore his outside shoes inside my house without asking my p... read more

Darshana Z. 

on Yelp

4 years ago

Still waiting for the installation of a drawer which was wrongly designed in the original installation. The original installation was in November 2020. Today is July 2nd 2021. In the interim, they sent 2 wrong drawers and promised to replace quickly. I have a whole chain of emails and text messages with the company and with the sales rep. No one apologizes. No one calls you. Absolutely horrendous customer service. I have been a loyal customer for years and have spent a lot of money with this company but would absolutely NOT ... read more

Peter M. 

on Yelp

4 years ago

It is with great disappointment and frustration that I am writing this review of my experience with California Closets. My wife and I designed our main bedroom closet back in January 2021, and we are now 5 months into an ordeal of two poorly-executed installations, awful communication across the board, and no end in sight with a pending third install. To be clear, the design/sales process (thanks to Reza for his professionalism and thoroughness) at the beginning was excellent but since signing the contract our experience wen... read more

Arlene J. 

on Yelp

4 years ago

Were having a murphy bed wall unit installed in our office space. After the initial design consult it took close to 8 weeks for install, which I understood. Had to continually call for scheduling updates. Got an email from Sales rep said she would come out and remeasure before the final install, and never heard from her since... Installers were great and installed quickly on May 15, 2021 in 1/2 day. When they realized no handles were ordered for our Murphy bed, the installer reached out to sales and said the rep would be ... read more

Scott C. 

on Yelp

4 years ago

Good design waited too long to get them installed. Never discussed baseboard in the closet. Didn't show up on time to install and didn't finished because they need some trim pieces. When asked about baseboard they wanted $286.00 for base board that cost $40.00 and install time of 15 minuets and they already have to come back to install the trim that they didn't have. Didn't get any discount they were advertising. Had a similar design same material from another company for the same price. Next closet we will find a... read more

dakota m. 

on Yelp

4 years ago

Overall not a great experience. The wardrobe was easy and definitely their specialty, but the bookshelves we had them do at the same time are pretty disappointing. Summary: everything looks and works fine, but for the amount we paid I was hoping for way more customer support and thoughtful design. Had some major communications problems in the beginning after an hour long productive visit that seems to have been mostly forgotten a month later; designer had to come back out and redo measurements and go over everything we had... read more