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California Closets

4.8
  • Business Services
  • Richmond, CA

About this business

Business Services

Location details

1414 Harbour Way S, Richmond, CA, 94804, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.835,902 reviews
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Jaisee G.'s profile image
Jaisee G. 
rating
3 years ago

Paid 1/2 of the payment (15k) in Feb for a closet project. Install began in June and paid in full (another 15k). How so very foolish of me. Amanda (the closet designer) had the electrician install the new electrical plug in the wrong place. They said it would take 3-5 days to install. Took 6 days and then they said they didn't have all the items to install due to supply chain issues. They didn't get back here until August. They send out a new technician each time and not with the correct things to install. It's now August 31... read more

Rich M.'s profile image
Rich M. 
rating
3 years ago

My experience with California Closets (CC) began about 5 years ago, when I decided to redesign my master bedroom walk in closet. I called CC and another leading closet designer that advertises all the time (we'll call them Company A). Each was invited to my home to submit a design estimate. Both visited on the same day at a separate time, with about 2 hours separating appointments. In the interest of transparency, I told each company about their competitor's participation. Company A came first. They worked with me and asked... read more

Ellen Z.'s profile image
Ellen Z. 
rating
3 years ago

My 2 closets turned out so beautiful, I almost didn't want to put any clothes in them. They are a wonder to look at. Aude did an excellent job in creating them, and measuring them perfectly. Daniel did an amazing job installing my 2 closets. The closets were completed on the exact date I was told they would be done. I cannot recommend California Closets enough. My expectations were high, and they were exceeded. 

Business response:

Hi Ellen, Thank you so much for the wonderful feedback! We are so pleased that we exceeded your expectations. Please feel free to share your experience with friends and family and make sure to give us a call for your next custom closet, pantry or garage storage solution. California Closets San Diego 

Ivonne W.'s profile image
Ivonne W. 
rating
3 years ago

STOP! LOOK NO FURTHER FOR A CLOSET COMPANY! Where do I even begin? I previously had a bad experience with another closet company in the area. The closet started falling apart and the salesman never would answer my calls again. So I asked my sales agent for my new house if he knew another company that would do a good job for my pantry. That's where I was given Elizabeth's number. Elizabeth... my designer! answered on the first ring when I called! She is an absolute angel and pleasure to work with. A gift! I was so terribly st... read more

Valerie W.'s profile image
Valerie W. 
rating
3 years ago

When they came to fix the installation the guy was great. Christine said she would come back when they were done to make sure and did not. The sad thing was they had to take it apart to fix it. 

Business response:

Hi Valerie I am sorry your initial installation did not go smoothly. At the same time, I appreciate your feedback which enabled us to know we needed to return and make things right. I am glad to know you are now happy with the outcome. Thank you for the updated review. Mike Cassidy General Manager 

Evelya Z R.'s profile image
Evelya Z R. 
rating
3 years ago

I made several calls, left several VMs and finally got through to the national customer service line who shared they would reach this local representative on my behalf and have them call me. It never happened. I had hirer expectations for this La Jolla store and was sorely disappointed- 

Business response:

Good morning Evelya. I apologize for the communication issues. If you could give us a call at 858. 695.0882, Lisa our Sales Manager, will be able to assist. Thank you. California Closets San Diego 

Michael B.'s profile image
Michael B. 
rating
3 years ago

I needed to update a very small pantry off the side of my kitchen. It's maybe 4 feet square, maybe. I was walking through downtown Summerlin and saw California closets so I stopped in and made an appointment for an in-home consultation. Now I expected CC to be expensive. But I was still disappointed. The person showed up on time. My understanding was he would measure, take pictures, go away and make a proposal. But instead, my home became his office for 1.5 hours while he did his designing work on a laptop. That was annoying... read more

Michelle T.'s profile image
Michelle T. 
rating
3 years ago

I highly recommend Brooke Lynch to handle all of your home and garage closet needs! She was not only on time but came to my home with a beaming smile and got to work! She had a positive "can do" attitude and set the bar high for service. Brooke's the best, and I would hire her for all of my future closet and storage needs! Oh, and have her bring the baby!!! 

Ale A.'s profile image
Ale A. 
rating
3 years ago

I hired California Closets for the three closets in my new home. Everything was great until installment day. The people that installed, damaged one of my walls and although i know this can happen, we've reached out several times to our customer service agent and they won't respond back. Now that they got their money they don't care. These closets were not cheap and now I have a terrible dent on my wall that they should fix or give me money to fix. Closets look like a 10 but customer service is a 0. Beware!! 

Business response:

Hello Ale, I'm sorry for your frustrating experience getting the damaged wall fixed. I am happy to hear we had it professionally fixed to your satisfaction. Is there anything else we can help with? Thank you, Patrick L, General Manager - California Closets Los Angeles 

Frequently asked questions about California Closets

How is California Closets rated?

California Closets has a 4.8 star rating with 35,902 reviews. 

When is California Closets open?

California Closets is closed now. It will open tomorrow at 9:00 a.m.