Perry Heating, Cooling, & Plumbing

Stephen P. 

on Yelp

9 years ago

These guys put a Trane unit in 2007. In 2010 returned to give it a check up. This month I asked another HVAC company to give it acheck up. Turns out the access panel hadn't ever been removed due to conduit passing in front of it. So much for being able to give it the 2010 check up. Also, the condensate run off pipe was installed uphill resulting in accumulated water in the unit resulting in elevated mold levels in the unit (and therefore in the house). These guys are bad. Very bad. 

Diane V. 

on Yelp

9 years ago

I am really shocked at the sub par reviews here! We used Perry for a number of reasons. First of all, they had installed an HVAC system for my parents, and also for a good friend. Both recommended Perry highly after their experiences. We purchased 3 new dual AC and Heating systems from Perry. They were professional and courteous the whole way through. We began planning for this over a year ago and received 4 quotes. Perry was very fair in their pricing, and we wanted Trane units. The installation took 3 days, as our systems ... read more

Robert S. 

on Yelp

9 years ago

I've used Perry for a couple of years now, but never again! I own several rental properties in town. Yesterday I had Perry come out to a duplex apartment to service and start the furnaces. The technician didn't come with the tools he needed to light the pilot so after loaning him my torch, he told me that it would not light and I need to replace the unit. He charged me $59.95 to do nothing. he quoted me $2000.00 to replace the unit. Knowing how much a furnace costs and knowing that it would be maybe 2 hours labor, at the mos... read more

Jason C. 

on Yelp

10 years ago

Perry heating and Cooling is my go to HVAC company in Tucson. I just wanted to thank the tech they sent out to repair my A/C today. Steve M arrived at my home and let me know he wasn't feeling so good, said he felt a little nauseous. Regardless he grabbed his tools and ladder and within minutes had my A/C repaired. He got down from the roof, stored his tools and was doing paper work when he had to stop and vomit several times into a trash bucket in his van. Now I know this is odd to be thanking him for that, but it's the fac... read more

Alec K. 

on Yelp

11 years ago

Can't believe I didn't come to this page first. Hoping you did. I would have happily paid $80 for the technician to tell me that my core had frozen and, if I gave it time, things would be back to normal. Unfortunately, he did a number of wiring changes that appeared to be "troubleshooting" and gave me a bunch of words that ultimately led to - 'you can't run it this way, call me tonight with which repair option you want' leaving behind parts and tools. Once I realized that things had been left much different than they were or... read more

C. M. 

on Yelp

11 years ago

This company is not anything like they advertise. Their repair personnel are not properly trained, are rude, and darned near ruined one of my compressors. Their preventive maintenance is a joke! I do not recommend paying up front for preventive maintenance as they do not vacuum or wash the coils, check any of the electrical parts or the freon. I was so unhappy I requested a refund of my preventive maintenance payment (1700.00 for six months on three units) and received only 900.00 dollars. I spent nine months trying to get t... read more

Susan D. 

on Yelp

11 years ago

I too have had a horrible experience with Perry Heating and Cooling. I used them because they had serviced the home I recently moved into. Discovered misfiring of the heat pump AND that they had cut and spliced the thermostat wiring at some point. Never again. 

Mike L. 

on Yelp

11 years ago

DON'T USE THEM!!! They came out to "tune-up" my heating unit. Now it doesn't work! Now they want to charge me another fee to come out and "look" at it. I essentially "paid them" to break it and now they want me to pay them again to fix it. 

E S. 

on Yelp

12 years ago

First, I will say that the technician who visited knew his stuff, and identified the problem easily. The reason why I am giving 2 stars is that I was charged $80 for a $10 thermcouple (after looking up the OEM part online for my model).