This profile has been claimed by the business owner or representative.
1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad experience. They sent one person to do the installation of a bed room closet. I guess they figured how to cut costs.. The person dropped the door, broke an hinge and did not install it right and they had to redo it twice. This place has gotten worse. It took 30 days to fix things.
The showroom is lovely, but boy, the experience was not. The order took months and when install day came, doors had not arrived, mirrors were broken and measurements were off. They've been back four times to fix the various disasters and we still have a screw sticking out the wall in the hallway where the installer used a nail that was too long. We knew that a luxury closet would be expensive, but in terms of value for money, this was a disaster. I wish I had listened to my friends who had a terrible experience with them. PL... read more
Business response:
Your feedback is important to us. We deeply respect your experience and appreciate your honesty. Thank you for sharing your concerns. Patrick Layne, General Manager, California Closets Santa Monica
Also they might want to train their so called installers !!!! Clueless as I read all your other reviews. Shameful.
Well let's start from the beginning. I used California closets in Florida it was so professional. I wanted to buy my grandchildren closet systems that they could grow with and have draws a valet system belt hook all the bells and whistles. Sadly they sent two people that never put a closet in before. !!! The woman that came and measured clearly doesn't have a clue of how to measure. It's a disgrace what they did !!! Communication is non existent. The sales person surfaced 2 months later she came and said nothing. She should ... read more
I will delete this previous review California closet correct the issue we had and we would strongly recommend them also! Please let Hunter Brock know he is amazing on the install. Thank you Catherine your the best!
Business response:
Frank, Your concerns are noted. Please accept our apologies for the issues you experienced. If you would like to discuss further, please get in touch with me at 952-844-0004. Catherine Orn, General Manager
Satisfied! I asked California Closets and a competitor to give me ideas and estimates for a built-in desk system for my apartment in a retirement home. I needed additional work space for my desktop computer system, working papers, cabinets for my cameras and other hobbies, and places for tools and supplies. California Closets gave me a beautiful design and a reasonable price. They asked for half-down and half on delivery and allowed me to pay by credit card. Febrication took just over a month, and the installer arrived exact... read more
I hired California Closets to install floor-to-ceiling shelving in my condo. The consultants accommodated my detailed design, and the installation was scheduled for five weeks later on Dec. 26. I moved everything out of the space; Because my place is small, everything I had to move out of the space had to be scattered all over the rest of my condo, making daily life very uncomfortable. However, I was excited about getting the work done. The installer showed up on time. About halfway through, I went in to check on the work. I... read more
My experience with California closets and Stephanie Gogan was a delight. My closet is so beautiful. It looks like a room addition in my home. The installers Ahmet and Mark were professional, tidy, and their combined chemistry was warm and entertaining. When I had a small misunderstanding about the shelf, there were no questions asked, and they fixed it immediately with no extra cost. Wonderful people!
Absolutely loved working with Coco and california closets! She was so detailed and patient with all my requests for our media room and wall bed. I highly recommend California Closets, they are more affordable than their competition. Ask for Coco as your design consultant when you go!
Business response:
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with Coco and our team at California Closets. She truly takes pride in bringing every client’s vision to life, and we’re so glad she was able to create a design that fit your needs perfectly. We appreciate your recommendation and hope you enjoy your new media room and wall bed for years to come!
California Closets has a 4.8 star rating with 35,888 reviews.
California Closets is closed now. It will open on Monday at 9:00 a.m.