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California Closets
- Business Services
- Richmond, CA
About this business
Location details
1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
!!!PROCEED WITH EXTREME CAUTION!!! Spent $7,500 on a "custom" built-in bookshelf and desk from California Closets. A major structural piece fell off on its own during normal use. No one touched it. No misuse. This wasn't cosmetic--it was heavy, installed at body height, and could have seriously injured or killed someone. I'm still shaken thinking about what would've happened if my kids were in the room. For this price point, basic safety and quality should be non-negotiable. Right now, I have zero confidence in their eng... read more
Business response:
Thank you for sharing your experience with us, Anita. We take your concerns very seriously, especially when it comes to safety and quality. What you described is unacceptable and does not reflect the standards we strive to uphold. We are immediately forwarding this to our local office so they can address the situation as a priority. Your feedback is invaluable, and we want to ensure this is resolved promptly and thoroughly. Please know that your trust and safety are extremely important to us, and we will do everything we can... read more
whatever you do, do not work with Cathy. I had four done and it's not cheap obviously. She was very responsive up until I signed the contract and made my first payment. many things were delayed and installed incorrectly and when asking for her support, she would ignore me and I would have to find other resources to connect with someone in their team. She would only reach out to me if a payment was due she couldn't tell me any information when and would turn around and just give me her coworkers's number to essentially do h... read more
Business response:
Thank you for sharing your feedback, Angelina. We’re sorry to hear that your experience did not meet expectations, particularly regarding communication and service quality. Your concerns are important to us, and we’ve escalated this matter for a thorough internal review. If you’d like to talk about this further, please don’t hesitate to reach out to us at (623) 434-8888. Janet Hutchinson, General Manager, California Closets Scottsdale
I have had California Closets install several projects in two homes. Everything went as planned except for the final punch list items. They never completed it and after numerous telephone calls, I just gave up. These projects were in the six figure price range and I would have expected a better response.
It was an awful experience. Actually worse then I could have imagined. Horrible workmanship, the salesperson didn't even measure correctly. They pretended everything was fine with workmanship. Every where there is a screw they split their particleboard. It looks worse then if you had bought Home Depot prefab draws. Giving 1 star is way to generous. Run from this place
Whilst I was away, my wife surprised me with a birthday present which was getting the garage some storage space with shelves. A thoughtful gift and she used California Closets. We are very fortunate financially, but what California Closets did in our garage was not worth the price of $5000. More like $2000. I would estimate it was around $700 in wood used. I'd stay away as they're clearly a rip off for those who don't know better.
I purchased 3 built in cabinets for my primary bedroom and a murphy bed, with surrounding shelves for our guest room. We have a 1500 sq foot condo, and preparing for this work necessitated moving a mattress into our living room, while the work was going on. I was told the entire job would take one day; after arriving 1.5 hour late, the crew worked for 1.5 hours, and took a 1 hour lunch break. At 3:00, I was informed they could not finish the job, and I would have to reschedule. I called every number I could find, to be c... read more
Business response:
Thank you for taking the time to share your feedback, Donna. We are incredibly sorry to hear that your experience did not meet your expectations. We will note that our team arrived on time for your scheduled installation; however, we encountered a significant challenge when elevator access had not been reserved as required. This made transporting materials to your unit significantly more difficult and time-consuming. After reviewing our records, we found that you were in contact with our team and engaged in several detailed ... read more
Very disappointed with our Saturday afternoon visit. The young lady sitting at a desk did not bother to get up from her chair to greet or welcome my wife & I into their showroom, She didn't look up from her phone to show us available finishes, discuss details or describe the features of their construction. She didn't offer brochures, inquire about our project or ask for our contact information so someone who "actually works there" could follow up with us. We left disappointed & frustrated with the Gen Z employee who was mor... read more
Business response:
Hi Paolo. Thank you for taking the time to share your feedback. I am sorry to hear about your disappointing experience during your visit to our showroom. We value a great customer experience and when that falls short I understand your disappointment. If you are open to it, we would love the opportunity to make things right. I would be happy to connect with you personally to discuss the project, and how we can move forward. Please feel free to reach out to me directly. Warm regards, Josh (General Manager)
I had California Closets installed 5 years ago in my house--I was quite happy with my closets. But this year we decided to remodel our house which required the closet systems to be removed in order for our builder to complete some work. This is where everything has gone down hill. First, I was charged $750 to remove the closet systems. The technician did not show up on the scheduled date, which caused delays to my overall remodel project. Now that I'm looking to have my closet systems reinstalled, it will cost an additional... read more
Business response:
Hi Sarah. Thank you for sharing your experience with us. We’re truly sorry to hear that what began as a positive relationship with California Closets has turned into frustration during your remodel. That’s not the experience we want any of our customers to have. Our goal is to provide lasting value—not just in our products, but in the service and support that comes with them. Your feedback highlights areas where we need to do better, and we’re taking it seriously. We’d appreciate the opportunity to review your case in more... read more
I started conversations with Luciano with California Closets San Francisco in February of this year. After my husband had an emergency health situation, I was prompted to get a murphy bed on the first floor as our bedroom is on the second floor. The project seemed simple, murphy bed attached to a simple media cabinet. Well, let's just say, we did not see the project completed until end of July! We are not happy with the final result as the media cabinet is literally bar height. Our space is small so we don't have the lux... read more
Business response:
We are disappointed to hear about your most recent experience with us, Maly. We deeply apologize for the challenges you faced regarding your recent project with us, specifically for the delays, miscalculations, and communication issues you experienced. We take your feedback seriously and will work towards improving our processes, especially regarding project coordination and design accuracy. We appreciate your patience throughout this experience and thank you for recognizing Tony from our installation team. Your input is val... read more
Frequently asked questions about California Closets
How is California Closets rated?
California Closets has a 4.8 star rating with 35,880 reviews.
When is California Closets open?
California Closets is closed now. It will open on Monday at 9:00 a.m.