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California Closets
- Business Services
- Richmond, CA
About this business
Location details
1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did receive a call from CA Closets manager Chris Reed. We talked about the review I left. Chris did offer to meet with me and discuss how they might make me happier with the installation and he did send me a check for the $640 charge I paid for having to move an electric outlet to accommodate their installation mistake. It did make me feel better that there was someone at CA Closets that was interested in having satisfied clients. The designer left me feeling she was only interested in getting it done and getting paid. The... read more
Business response:
Hi Al, Thank you for taking the time to share your experience and for speaking with us directly. We value the trust you placed in California Closets, especially given your previous work with us and the importance of your move-in timeline. Following our conversation, we connected with you personally to address your concerns and offered a visit with our leadership team to review the project together and ensure we fully understood your perspective. We regret any frustration or inconvenience this process may have caused. ... read more
California Closets did not know their product and essentially tricked me into paying for something I explicitly said I did not want. Guaranteed I would get a specific item, installed the wrong one after I paid the deposit, which included cutting/modifying my existing space. They then informed me that the product they promised does not exist. They refused to refund me my deposit and would not respond to my request to take out the wrong item and repair my space.
AWFUL. The transformer is in the corner of the closet with wires hanging out of it. It looks awful. I was told there is nothing they can do.
Business response:
Thank you Suzanne for sharing your experience. We would like to escalate this matter on your behalf. We are not able to locate the details of your project in our system. Would you kindly email us at customerfeedback@calclosets.com so we can assist you in resolving this matter. California Closets, Customer Care
We went 3 times over the past month when they were supposed to be open and no one was there. Today there were 2 employees present. One was helping a client and greeted us nicely saying we'd be helped shortly. Well, she remained busy while the other employee played on the computer checking email and googling things - fully ignoring us. After 10 minutes, we left. YOU LOST OUR BUSINESS AND NEVER TO RETURN.
Business response:
Greg, thank you for bringing this to our attention. Our showroom manager has informed me that our primary liaison was unavailable, and we were unable to provide adequate coverage. While a new liaison was in training, we recognize that the absence of a proper welcome upon your arrival was unsatisfactory. We sincerely apologize for any inconvenience this may have caused. We would value the opportunity to collaborate with you; please do not hesitate to contact me directly, and I will be pleased to connect you with one of our se... read more
Horrible job! Mismeasured by half a foot and had to redo. Took weeks to complete. Drawers do not open correctly. Left garbage and pieces that they told us to throw out. Staff could not be less helpful or less knowledgeable.
Business response:
We apologize to hear the experience that you had with us and appreciate you taking the time to share this feedback. What you described does not reflect the standards we aim to provide. We take feedback like this seriously and use it to improve our processes, training, and quality control. If you’re open to it, we would welcome the opportunity to discuss your concerns further and see if there is anything we can do to address the remaining issues. Please contact us directly at (727) 573-0700 so we can review your project in ... read more
I cannot speak to the quality of the closets, because scheduling someone to come to the house was a problem. It is unprofessional to text 2 hours before a scheduled appointment on a Saturday morning, then text again to confirm 30 minutes before. Not everyone is hanging on to their phone 24/7. Especially, if confirmation calls were already made during the week. I'm sorry if consultants experience "no shows", but I am not that kind of person, and the company should not assume that everyone skips out on them. The appointment wa... read more
Business response:
Thank you for your feedback, and we are very sorry for the inconvenience you experienced with your scheduled appointment. We never want to imply that clients won’t honor their appointments, and I apologize that the designer made you feel that way. This is not our process, and we will reach out to you today.
Years ago, CA Closets (CAC) outfitted our Bedroom closet. We were happy with the work. This year, we moved to a seniors' community. Apartments can include built-ins at our own expense. They recommended Jackie Rivas at the CAC on Miramar Road. We were outfitting a storage room as a pantry and a den with 2 desks and tall bookcase. I'm an architect. I provided drawings for CAC to develop the design. All started well although appointments weren't easy to make. Jackie was busy. We wanted to proceed quickly to finish CAC's work by... read more
Business response:
Hi Al, Thank you for taking the time to share your experience and for speaking with us directly. We value the trust you placed in California Closets, especially given your previous work with us and the importance of your move-in timeline. Following our conversation, we connected with you personally to address your concerns and offered a visit with our leadership team to review the project together and ensure we fully understood your perspective. We regret any frustration or inconvenience this process may have caused. ... read more
In the pantry, I wanted the shelf to be adjustable so that once it was installed I could decide what level to put it. In the specs, despite my email, installer said it was a "fixed" shelf and in order to move it up he'd give me pins and I'd have to put the shelf in upside down. I was not happy but left it as is. After he left, I googled and voila - should be a pretty easy process to re- install the shelf 2 holes higher (whole time I was thinking if shelves are "fixed" why are there holes the complete length of the sides???).... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced while trying to adjust your pantry shelf. Our goal is always to make your storage solutions functional and easy to use as possible, and we regret that this wasn’t your experience. We’re available to assist with adjustments. If you’d like, we can schedule a complimentary visit to ensure the shelf is positioned exactly where you want it and that everything is level. Your satisfaction is important to us, and we’d love the oppor... read more
!!!PROCEED WITH EXTREME CAUTION!!! Spent $7,500 on a "custom" built-in bookshelf and desk from California Closets. A major structural piece fell off on its own during normal use. No one touched it. No misuse. This wasn't cosmetic--it was heavy, installed at body height, and could have seriously injured or killed someone. I'm still shaken thinking about what would've happened if my kids were in the room. For this price point, basic safety and quality should be non-negotiable. Right now, I have zero confidence in their eng... read more
Business response:
Thank you for sharing your feedback, Anita. We’re truly sorry for the concern this caused; customer safety is always our top priority. Once this was brought to our attention, our team took immediate action and has since fully resolved the issue to ensure everything meets our quality and safety standards. We appreciate the opportunity to make this right and thank you for working with us. Dan Kahne, General Manager, California Closets Chicago
Frequently asked questions about California Closets
How is California Closets rated?
California Closets has a 4.8 star rating with 35,880 reviews.
When is California Closets open?
California Closets is closed now. It will open on Monday at 9:00 a.m.