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California Closets
- Business Services
- Richmond, CA
About this business
Location details
1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am THRILLED with my new closet organizers. Okay that sounds pretty lame... but it's truly ridiculous how much more "crap" I can fit in my closet now! ("you put crap in your closet??!!!") I've been living in my place for over 3 years and have started to bust out of the seams. I have enormous closets with high ceilings that just weren't being taken advantage of with my 1 hanging bar across the middle of each. I started looking into closet organizers as the solution... *First I looked at stuff at Home Depot/OSH. Looke... read more
Hired California Closets to remodel an office. The project was delayed a month due to their supply issues. The installation went well except a cabinet door won't stay shut. After a few weeks they finally came to repair the door. The fix actually made it worse. We're still waiting several weeks later and there's no communication or plan by California Closets to fix the door. Given the high cost, I would have hoped for better service.
Business response:
Thank you for your feedback, Thomas. We’re so sorry for the delays and frustration, and understand how disappointing this must be. While we’re glad the installation went well, we understand your concerns about the cabinet door and follow‑up. We’d like the opportunity to help make this right. We weren’t able to locate your project based on the information provided, so please contact us at customerfeedback@calclosets.com with additional details so we can escalate this on your behalf to our management team and work toward a res... read more
The business has no intention to help and I definitely regretted to be a returning customer. This whole thing started with a help to replace 2-3 sagging shelves from the first purchase - which strangely they don't have the record and I found out that I have no receipt from them but two credit card transactions for deposit and final payment. They do have my second one (2012) though and unfortunately, it was 2010 that Chase does not keep the details from that far out. I like the first design so I did the second design simila... read more
Business response:
Hi Bergen, Thanks for responding to my direct message. I'm happy to work on a resolution for you, but as you mentioned, it is very important for all consumers to retain their documentation. We have made many improvements to our product line in the last 16 years, and unfortunately, some of the finishes and hardware have changed, which makes it difficult to replicate the designs from the past Please call me when you are back in town. Sincerely, Kirk
I have bought several closets at different homes from California Closets I had a lock installed in my jewelry drawer that I could not get open and called the office and they tried to talk me through getting it open but lock was completely damaged. I needed a new lock to be installed. They WOULD NOT EVEN CONSIDER fixing this for me but wanted to charge over $400 dollars to do it. I asked if I could pay for the new lock and if they could not charge me another $200 to come and install it. UNACCEPTABLE, I've spent well... read more
Business response:
Hi Pam - We’re very sorry to hear about your experience and understand how frustrating it must have been. Our team strives to provide long-term support for all our installations, but in this case, the issue with the jewelry drawer lock was due to the batteries not being changed. Because this is considered routine maintenance rather than a defect, it isn’t covered under warranty, and a service visit is required to replace the lock safely. We completely understand that this was disappointing, especially as a valued repeat... read more
They destroyed the installation of a $10,000 murphy bed. And when they sent a repair crew he totally made our situation worse . Do not use this company
Business response:
Hi Eric, We’re really sorry to hear about your experience. This is absolutely not the level of quality or service we aim to provide, especially for a project as significant as your Murphy bed. We take feedback like this very seriously, and we’d like the opportunity to make this right. Please send us a direct message with your full name, project details, and best contact information so we can escalate this immediately and have a senior team member review your situation. Our goal is to ensure your installation is completed pro... read more
This is a review of Ian exceptionally unprofessional experience with a recent California Closets installation. I used the Chicago office. The project involved a small closet installation in a one-bedroom apartment, scheduled for two days. On the first day, the installer removed the existing floor-to-ceiling shelving and hanging units and transported all materials out of the apartment in a single elevator trip. My apartment was in complete disarray. After he left the apartment and without informing me, he incorrectly infor... read more
Business response:
We’re very sorry for the frustration and disruption you’ve experienced, Barbara. It is very concerning to hear about the interactions you described and the impression of unprofessionalism from our team. We understand how upsetting this must have been, especially during an already stressful situation. That’s not the experience we want any client to have. We understand how important it is to have your installation completed in a timely and professional manner. To clarify, we personally confirmed with your building that the e... read more
My first experience with you was fantastic and the service was exceptional; however, my second experience has been horrible. The designer assigned to me has been completely irresponsible. Since day one, I have been the one following up on everything, even though I already paid the deposit. I wrote to her regarding a specific issue and she never responded. I was later informed by the West Palm Beach office that my order had been canceled. At this point, I no longer want the service. I was called to reschedule, but I clearly ... read more
Business response:
We sincerely apologize for the frustration and lack of communication you’ve experienced, as it does not reflect the standard of service we aim to provide. We are escalating your concerns to our local management team so they can review what occurred and address the matter internally with urgency. Your feedback is very important to us, and we are committed to ensuring this situation is handled appropriately. Thank you for bringing this to our attention, Sue Ellen. -California Closets Customer Care Team
Unfortunately the reputation did not align. Yes, they are very expensive. Did the work match the price?Absolutely not. They cut corners (pun intended), disregard the companies standards, and disappoint. From poor designing, scratched materials, elementary installation, and a very argumentative general manager, this company simply disappoints. The customer service as well is minimal. Emails do not get responded to, installers seem depressed, the general manager seems to have status as if he is better than others and come... read more
Business response:
We’re very sorry to hear about your experience, and we appreciate you sharing this feedback, Chad. The concerns you raised regarding quality, communication, and your interaction with our team do not reflect the standard we aim to deliver. Since speaking with you by phone, we have escalated this internally for a full review. We are actively working on next steps and remain committed to resolving this for you directly. -California Closets Customer Care Team
The closet measure, build and install is 5 stars. Communication: TERRIBLE. Paperwork is AWFUL as it is redundant and confusing. Emails sent over and over, asking for signatures over and over. Forms won't allow you to sign. Phone calls back and forth, 'did you sign it'
Business response:
Thank you for sharing your experience. We’re so glad you loved the measuring, building, and installation! We completely understand how repeated emails, forms, and signature requests can feel frustrating - sometimes compliance and technology can add layers that make things harder than they should be. We truly appreciate your patience and your feedback as it helps us improve the process for our clients. Sincerely, Patrick Layne, General Manager, California Closets Westlake Village
Frequently asked questions about California Closets
How is California Closets rated?
California Closets has a 4.8 star rating with 35,880 reviews.
When is California Closets open?
California Closets is closed now. It will open on Monday at 9:00 a.m.