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1414 Harbour Way S, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am in serious need of a closet upgrade and visited this store for a product. The 2 ladies working there over weekend were unmotivated and also not bright. When I asked for a specific price spec on 2 products one associate got up and read the placard aloud to me. I guess she thought I was illiterate. I let her know I read that and asked again for a specific price on 2 items and nothing. Another associate came over and said it would be "expensive"... Again asked where the 2 products lie in the low to high range for X doors, ... read more
Overcharged. Did not install to specifications. Did not return calls to correct. Lied to us. Avoid this company at all costs.
My California Closet is life-changing! Over the years, I have invested thousands on my wardrobe... but had settled on shoving those pieces into crowded spaces. (Let's just say my old closet really 'cramped my style'). Then I met Leslie Seigel and her talented team. They reimagined my small walk-in and designed the closet of my dreams. I now have plenty of places just to 'hang' ---not to mention spacious shelves for showing off my shoes. Built-in jewelry drawers are velvet lined, display areas are illuminated and even the ca... read more
My friend recommended them because of their superior quality over other companies. We also had a great experience with them. We had 3 closets done. They were very professional and willing to accommodate our last minute change request.
After having a bad experience with another Toronto design company, we hired California closets to install a Murphy bed in our den. They were transparent, professional and provided a great end product. Their communication was great. There were some minor install issues that if I had not been present for, could have been a big problem. That's the only reason why they are not 4 stars. Overall, I found them worth the extra money.
I also had a wonderful experience with Lylah. She's personable but wasn't distracted with small talk. She was super knowledgeable and was able to make CAD changes quickly and thoroughly... incorporating all of the minor detail adjustments for each version. She came up with a brilliant layout for our closet and now it gives us joy every time we walk pass now. The installation was flawless! After having issues with our tempurpedic bed installation, I was wary but this company has gotten it down! Sure it's a luxury but once you... read more
Had 6 closets done by this company and couldn't be happier! Quality built and made use of the space from what it was before! Planning on working with them again in the future
Great experience from beginning to end. The consultant,Mindy,was professional and knowledgeable and took into consideration my needs and gave me a design that is awesome. Josh, the installer, was prompt,polite and did a fantastic job with the installation and his cleanup was excellent. Now my closet is no longer a jungle because it's functional, organized and looks fantastic. I've had many projects done at my home over the last year and this was by far, the smoothest of them all.
Terrible service. Initially went to the store and ordered one extra shelf. Clerk was very nice, requested that we pay upfront and assured us it would be in within a week. It has now been two weeks and every time I call I either get the answering machine, the corporate office or a person who assures me that the person I initially dealt with will call back. I made another call this morning and am still waiting for a return call. Very tempted to call my credit card and cancel the order- so simple, yet they (Westlake Village sto... read more
Business response:
Dear Ariella, I read your review and am sorry for your experience. I investigated the situation and it looks like we did not communicate with you properly. It takes up to 2 weeks to produce and ship. Your shelf just arrived last Friday and you were on our list to call today. Thank you for your review as this helps me to train our team on our communication process. Feel free to call me to discuss. Ginny Snook Scott Vice President, Area Director 415-482-6498
California Closets has a 4.8 star rating with 35,944 reviews.
California Closets is closed now. It will open at 9:00 a.m.