Jiffy Lube

Tigist T 

on BBB

a year ago

I took my car for oil-change, then shop manager mentioned that their staff damaged the oil pan, and that they are unable to fix it at their *********** it to *********************. Took them 2 weeks to get my car back. Whenever I call they lied saying no manager available. When arrived to pick up my car I requested to talk to a manager, they lied saying he is not available, when I refuse not to leave, the manager came out from an office he was hiding at, told me my car was in good condition. When I started my car it occurred... read more

MICHELE L 

on BBB

a year ago

JIFFY LUBE ISSUED ME A REFUND CHECK FOR DAMAGING MY OIL PLUG AND PAN IN THE AMOUNT OF $1087.89 ACCORDING MY BANK THEY CHECK NEVER CLEARED, I PROVIDED PROOF THAT THE CHECK NEVER CLEARED FROM NAVY FEDERAL BANK . JIFFY LUBE REFUSED TO ISSUE ANOTHER CHECK, INSISTING THAT THE CHECK CLEARED WHILE REFUSING TO OFFER ANY VALID PROOF. *** REFUSED TO ESCALATE THIS TO A MANAGER AND THE FRANCHISE OWNER HAS NEVER REACHED OUT TO ME. HORRIBLE CUSTOMER **********************, AND NOW I WILL BE FORCED TO FILE A SMALLS COURT CLAIM TO RECOUP MY... read more

Chedi J 

on BBB

a year ago

Our recent experience at the ************************************* of Jiffy Lube unfortunately left us feeling quite dissatisfied. Following a routine battery replacement on August 3, 2023, by my wife, *******************************, we encountered unexpected issues with the Active Grille Shutter of our vehicle.Initially unaware of the cause, we returned to the establishment for assistance, only to be informed that they were unable to identify or repair the problem. Seeking further advice, we consulted with various professi... read more

Joshua L 

on BBB

a year ago

The shop off of Research blvd has gone down the drain, they fired their last manager for "poor performance" because he wasn't strong arming people like the new manager is. This new manager is chain smoking cigarettes and I heard him talking bad about his employees. He told one to not worry about any complaints because his district manager will just sweep it under the rug. Along with one of the other employees better count their days, that's so rude to say especially to another employee. 

MICHELLE P 

on BBB

a year ago

On 10/31/23 I went to ************** Jiffy Lube in ******* ** for a ****** flush. ***** suggested a spark plug change was due and so I agreed. After 2 hours and several staff trying their hardest to get one out, even busted up his hand trying (I was sitting in the car the whole time) I t was finished....at least I thought. I came right back as the check engine light on now and car now running poorly. ***** advised to go next door to Auto Zone to have scanned (they didnt have one) I did. Scanner shows spark plug #1.. and a va... read more

Theresa D 

on BBB

a year ago

Today I took my vehicle in for an oil change.Afterwards I drove less than a block and *low oil pressure* light came on.Checked the dipstick and it was dry. CRANKCASE EMPTY..Drove back and all they could say was SORRY. Do not do business with these people ever. Take your car to the dealer. 

Daniel M 

on BBB

a year ago

Went for routine oil change in *******, ** Jiffy Lube broke the oil pan/seal- did not replace when they broke it. Engine leaked for a month without me knowing until it rained and I saw an oil trail- there was a significant amount of oil that leaked out causing my truck to burn oil. My engine started knocking due to low oil. The manager came to my house to add oil and to discover that it was in fact leaking. He overfilled my engine with oil which is the worst thing you can do. I went to the location twice and told the manager... read more