Jiffy Lube

Jen S 

on BBB

a year ago

****** will lie to your face. i went for oil change, tire pressure, and topping off fluids. she said she could do a free tire rotation and i said yes. she said it would be about $75 total for all that. she asked if i wanted to do brake fluid change and that would bring my total to $120. she did not specify that it would be an extra $100, only that my total would be $120. poor communication and seemed to be purposefully confusing and word-vomitting. she said it would be an hour. she called in the meantime and asked if i wante... read more

Carl H 

on BBB

a year ago

They are con-artist. They have moral. And they rip off young women and old ladies everyday. My daughter went for an oil change and ended up paying $261.00. Because they scared her into all these other things to get on her car that she don't need. I called and the Manager ***** was an a****** I'm so sick of these fast food oil change places. They all need to be shut down. They don't deserve 1 star. 

Tigist T 

on BBB

a year ago

I took my car for oil-change, then shop manager mentioned that their staff damaged the oil pan, and that they are unable to fix it at their *********** it to *********************. Took them 2 weeks to get my car back. Whenever I call they lied saying no manager available. When arrived to pick up my car I requested to talk to a manager, they lied saying he is not available, when I refuse not to leave, the manager came out from an office he was hiding at, told me my car was in good condition. When I started my car it occurred... read more

MICHELE L 

on BBB

2 years ago

JIFFY LUBE ISSUED ME A REFUND CHECK FOR DAMAGING MY OIL PLUG AND PAN IN THE AMOUNT OF $1087.89 ACCORDING MY BANK THEY CHECK NEVER CLEARED, I PROVIDED PROOF THAT THE CHECK NEVER CLEARED FROM NAVY FEDERAL BANK . JIFFY LUBE REFUSED TO ISSUE ANOTHER CHECK, INSISTING THAT THE CHECK CLEARED WHILE REFUSING TO OFFER ANY VALID PROOF. *** REFUSED TO ESCALATE THIS TO A MANAGER AND THE FRANCHISE OWNER HAS NEVER REACHED OUT TO ME. HORRIBLE CUSTOMER **********************, AND NOW I WILL BE FORCED TO FILE A SMALLS COURT CLAIM TO RECOUP MY... read more

Chedi J 

on BBB

2 years ago

Our recent experience at the ************************************* of Jiffy Lube unfortunately left us feeling quite dissatisfied. Following a routine battery replacement on August 3, 2023, by my wife, *******************************, we encountered unexpected issues with the Active Grille Shutter of our vehicle.Initially unaware of the cause, we returned to the establishment for assistance, only to be informed that they were unable to identify or repair the problem. Seeking further advice, we consulted with various professi... read more

Joshua L 

on BBB

2 years ago

The shop off of Research blvd has gone down the drain, they fired their last manager for "poor performance" because he wasn't strong arming people like the new manager is. This new manager is chain smoking cigarettes and I heard him talking bad about his employees. He told one to not worry about any complaints because his district manager will just sweep it under the rug. Along with one of the other employees better count their days, that's so rude to say especially to another employee. 

MICHELLE P 

on BBB

2 years ago

On 10/31/23 I went to ************** Jiffy Lube in ******* ** for a ****** flush. ***** suggested a spark plug change was due and so I agreed. After 2 hours and several staff trying their hardest to get one out, even busted up his hand trying (I was sitting in the car the whole time) I t was finished....at least I thought. I came right back as the check engine light on now and car now running poorly. ***** advised to go next door to Auto Zone to have scanned (they didnt have one) I did. Scanner shows spark plug #1.. and a va... read more

Troy H 

on BBB

2 years ago

Outstanding service and the staff is very helpful to customers. They were able to squeeze me in during the time I had available.?? 

Theresa D 

on BBB

2 years ago

Today I took my vehicle in for an oil change.Afterwards I drove less than a block and *low oil pressure* light came on.Checked the dipstick and it was dry. CRANKCASE EMPTY..Drove back and all they could say was SORRY. Do not do business with these people ever. Take your car to the dealer.