Jiffy Lube

Eli M 

on BBB

8 months ago

Terrible *************** slacking off, smoking cigarettes in shop.Went in for an oil change on my 2021 VW Jetta.After 3 days, there were oil drips all over my driveway. After investigating, the idiot that performed the oil change did not tighten the oil drain plug hard enough and did not tighten the oil filter. Not to mention, there were 6 bolts from the engine cover that were not returned.Another great service from a great s***** company on ***********. It seems where ever you go these days, people do s***** work and expect... read more

Nicole B 

on BBB

8 months ago

I got an oil change here and had a pretty good experience, but they followed up with an email recommending a bunch of services that were absolutely not needed. My car was brand new with less than ****** miles. It didn't need anything except an oil change. Of course, they recommended getting the next oil change in ***** miles. Whatever. Now six months later, my vehicle gave a notification that is is due for an oil change only ***** miles after the last one. The manufacturer recommendation is ****** miles and that was what the... read more

Martha B 

on BBB

9 months ago

Jiffy lube in round rock punctured my windshield reservoir and messed up my four wheel drive my collision and lane alerts and now I have all these warning signs which will cost hundreds to repair. 

Kathleen B 

on BBB

11 months ago

Upcharged my girlfriend nearly $100 on a routine oil change, with hundreds of dollars of "immediate" actions listed out that were complete bs. Would NOT recommend this store to anyone who needs an honest mechanic that isn't trying to pull one over on you based on how you look. Do not send your daughters. Do not send your wives. Do not send your teenagers or young adults. Cannot believe they charged $50 for an additive in the oil change, plus another $30 for the oil filter. For anyone reading this, THAT IS INCLUDED IN THE PRI... read more

Renay B 

on BBB

11 months ago

The employees are courteous, but the company's practice seems a bit dishonest when an incident occurs with your car. They follow some 'standard process' that seems to be for their protection and not in the interest of their customer.They are not interested in really working with you to resolve the issue. I only wanted them to repair my vehicle but they refuse to acknowledge any part they may have played in damaging my oil pan. I believe my oil Pan was damaged during an oil change. I returned within a week of the oil change b... read more

Simon H 

on BBB

11 months ago

I had my oil changed at Jiffy Lube. I was told that I could get a $25 gift card by uploading a copy of my receipt. When I attempted to do this, I found out that there was no website where my receipt could be uploaded! I called the store to ask about this and they said it is not their responsibility. Clearly, this is a scam. I will never go back to this company and I hope that others will avoid this scam too. 

Dane V 

on BBB

a year ago

Easily the worst customer experience I've ever had.I took my car to get an oil change and noticed the next day that 100% of the oil had drained out onto my driveway. I took it back to Jiffy Lube for inspection, and asked them to check the status of the drain plug. I knew that it had to be damaged for the oil to drain like that.They did not acknowledge that they had damaged the drain plug even though my engine was not leaking oil before visiting them for the service. They said these plugs "wear out". Most things will "wear ou... read more

E. C 

on BBB

a year ago

After waiting ****************************************************** and out multiple times with no explanation. When questions were asked the attendant got hostile. This location is extremely rude and not prepared to service customers. The staff is hostile and they refused the manger as well as cooperate information... and because of those reasons my father was threatened and told to leave and that he would be banned from all locations. 

John C 

on BBB

a year ago

I went to get the oil changed on my car and requested that conventional oil be used. I was informed that they did not carry conventional oil, so my only options were full synthetic oil or a synthetic blend. Their website indicates otherwise.