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CertaPro Painters of Austin, TX

4.8
  • Painters
  • Austin, TX

About this business

ContractorsPainters

Location details

12444 Research Blvd, Austin, TX, 78759, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 4:30 p.m.
Tue7:30 a.m. to 4:30 p.m.
Wed7:30 a.m. to 4:30 p.m.
Thu7:30 a.m. to 4:30 p.m.
Fri7:30 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.8857 reviews
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Jay W.'s profile image
Jay W. 
rating
5 years ago

This company was recommended by our real estate agent. We paid a premium price for a poor quality product. There were streaks on every door because they didn't use enough coats. They left paint all over our floors. They didn't use painters tape, The trim is sloppy, with paint left on window sills and areas it shouldn't have. There are plenty of painters out there. Stay away from this company. 

Sarah G.'s profile image
Sarah G. 
rating
5 years ago

We had a wonderful experience with CertaPro. Mike was our contact for the initial estimate and was so helpful and informative. My husband and I are first-time homeowners, so we knew very little about paint work. Really appreciated Mike walking from room to room with us talking about any repairs and paint that could be done. Furthermore, the estimate was exactly what I had ballparked and matched the research I had done, so I know their prices are fair. Next, we had William and his crew come to do the painting itself, and they... read more

Robin V.'s profile image
Robin V. 
rating
5 years ago

I had three bids and Matt with CertaPro was the lowest. I had a large job with about 3500 sqft of house to be painted on the interior. This included walls, all doors and all trim. On the first day two guys showed up along with the Production Associate. I asked how many others were coming. I was told just these two guys. I was very concerned but after the first day I was so amazed and super happy how this team worked. Jesus and Louis were exceptional! They worked so efficiently and great pride in their painting skills. It too... read more

Jo S.'s profile image
Jo S. 
rating
5 years ago

I can not say enough good things about Certa-Pro. They did an amazing job. They showed up when they were scheduled and completed in the time frame projected. Even after the job was completed, one guy came out to inspect and he found things I didn't even notice (very small issues). He had his crew back out there and they corrected everything. Even did a little touch up on something that was not in the scope. Very easy to work with. 

Theresa H.'s profile image
Theresa H. 
rating
5 years ago

I had a good experience from start to finish with CertaPro. Granted, the representative who gave me the bid for the job, Matt, came with good recommendation from friends. And he lived up to my expectations. I really like the fresh, clean look of the outside of my house. The painters worked long, hard hours like a fine tuned machine, with no wasted time. I would definitely recommend hiring this company. 

Karyn B.'s profile image
Karyn B. 
rating
6 years ago

CertaPro came out and painted three bedrooms in my house. The crew did a great job! They were able to repair a hole in the wall and another in a door, and all three rooms were painted and perfect by the end of the day. 

Jenna N.'s profile image
Jenna N. 
rating
6 years ago

I own a restaurant that I closed early in order to have our painting job done. Was called by the company early in the day to confirm painter would come by to get paint sample. When I showed up at 6:30pm, no one was there yet. Waited till 7 before I called to see where the painter was. Was told he would check and call me back. Called back and said flippantly that his guy wasn't coming. After me explaining that I closed early and had removed everything for the job he said," I dont think I can't get anyone and the paint store ... read more

Business response:

We're very sorry for the mix up on Friday. You're correct, our crew was supposed to arrive that evening and we're currently investigating why that didn't happen and will certainly be taking the necessary corrective action to make sure it never happens again. Many of us are frequent patrons of your establishment and we're disappointed that we couldn't give you the 5-star experience that we're used to providing. Our staff has been in contact with you directly earlier this morning but please accept my sincerest apologies! 

Patricia W.'s profile image
Patricia W. 
rating
6 years ago

UPDATE!!! 7/20/18 Brian came to the house and looked at the work done. He agreed that they definitely needed to make it right. Miguel can't and he touched up the cabinets and trim work. Everything looks much better now. Hopefully the touch ups hold. I'm upgrading my stars now. Thanks for fixing this, CertaPro. Hello! We had a major remodel project on a rather large home in Austin done. We contracted the painting out to CertaPro. Our project included walls, trim and cabinetry. The team that painted was fine- friendly. The for... read more

Business response:

Hi Patricia, I was able to locate your project details. I'm happy that you had a great experience with our sales staff and painters and am very sorry that you're now experiencing issues with the trim paint. We stand behind our work and obviously want to make this right. We don't have any record of being contacted by you and this is the first we've heard of the issues. Please know we take it seriously and will give you a call after the holiday. Just so you have it, our office number is 512-323-9502 and my direct cell number i... read more

Judy S.'s profile image
Judy S. 
rating
6 years ago

After collecting three quotes for service I selected CertaPro to paint the interior of my home, walls and ceilings. I provided paint color selection for all walls and ceilings. My selection process was based on the following criteria: 1) cost; 2) reputation; 3) consideration of my home during the process; and 4) timing. CertaPro was the low bid. The first issue was the total lack of regard for my home and possessions. Every room in the home was simultaneously compromised and the painters would attempt to leave in the evening... read more

Frequently asked questions about CertaPro Painters of Austin, TX

How is CertaPro Painters of Austin, TX rated?

CertaPro Painters of Austin, TX has a 4.8 star rating with 857 reviews. 

When is CertaPro Painters of Austin, TX open?

CertaPro Painters of Austin, TX is closed now. It will open on Monday at 7:30 a.m.