This profile has been claimed by the business owner or representative.
AC and Plumbing Doctors
- Heating & Air Conditioning/HVAC
- Gilbert, AZ
About this business
Location details
1394 N Farrell Ct, Gilbert, AZ, 85233, United States
Get directions
I thought the service was good and the technician was thorough. I was very pleased that they were able to come out same day. The reason for only 2 stars is the sticker shock. Holy cow! They charged me over $140 just to glue the pvc pipe into my air handler. I could have done that myself with a $10 glue purchase. Had I known that part was so expensive I wouldn't have had them do it. I thought the total was abnormally high. They gave me a total price for 3 things so I assumed the cost was mostly toward the one item which was m... read more
Business response:
We appreciate you reaching out to us. We definitely hear and understand your concerns. While it is our policy that our technicians should fully discuss all prices with customers before performing any work, we are grateful for your feedback as this is how we learn and grow as a company. As far as the price goes, there are a few things to consider when we set our pricing. The cost of labor isn't just the time the technician takes to complete a repair or how easy it may appear. Our cost also involves the people behind the scen... read more
I'm giving these guys two stars because up until recently they were awesome. I've used AC Doctors exclusively for the last several years for all of the rental properties that I have throughout the Valley. Overall I was impressed with their honesty and integrity. That was until the last visit. I had them come out for an A/C unit not turning on. I talked with the technician once he got there and explained the situation and then let him go up and do his thing. About a hour later her comes back down and is like "it's fixed. That... read more
For a place calling themselves the A/C Doctors, I was sent a tech with terrible bedside manner. The tech was rude and dismissive of questions I had. I would not use them again.
Business response:
Hi Paul. Thanks for your review. We apologize that our field Dr's bedside manner didn't meet your expectations. We appreciate you taking the time to share your concerns with us. Would you mind giving us a call, so that we can dive deeper into the situation and get you the answers you were looking for? We're always looking for ways to improve our services, and any additional details that you can give, will only helps us to provide better service in the future.
I requested a quote for replacement of an aging (and failed) unit. I was quoted a price of $6800 by another company for a Trade. AC Doctors came out with a quote of $11,100 for the same size unit from a lesser brand, Night and Day. Two weeks later I got a call that their "distributor had reduced pricing" and got an updated quote of $6900. I do appreciate the updated quote, but no distributor ever cut pricing that much. It was an attempt to get sweaty me to pay a $4K premium.
Business response:
Hi Chris, We appreciate you taking the time to tell us about your experience. Our local Day & Night distributor provided us with new pricing that went into effect on June 18, 2020. As their new pricing was much lower than before, we decided to pass on those savings to our customers during this time of need, due to COVID-19. We understand how hot the Phoenix summers are and want to ensure all our customers have the opportunity to enjoy the summer heat from the comfort of their cool home. If you have any further questions, p... read more
I've had great service from different A/C companies in the past even when the home was old and this experience was terrible. Slow to respond. Slow fo make contact. Really rude service. Argumentative. Not reassuring to the customer's needs at all. In a hurry to leave without making sure unit is working inside the house. Their bad side manner is HORRIBLE. Worst in the valley. How do you think I'm going to respond after that? You all have a lot to learn.
Business response:
Hi Chris, We received the request from your landlord on Saturday morning and contacted you within 15 minutes to schedule. As we all live here in the Valley of the Sun, we know it is hot and due to the high unprecedented temperatures for the month of April, our technician's schedules were at max capacity. We made every effort to wait-list your appointment if a cancellation happened, but unfortunately it did not. We arrived at the home you are renting within 24 hours and were able to resolve the problem relatively quickly, at ... read more
Happy, screwed or happily screwed. In early December '19, it seemed that our 11 year old Goodman HVAC system was intermittently blowing cool air instead of hot air. We had a PM (Preventative Maintenance) schedule for late December with Emergency Air, with whom we had a PM contract. As a result of that PM session we were advised that the "Integrated Fan Controller" was intermittently failing causing the problem that we were encountering. The estimate for fixing was just over $1,000. Being a bit suspicious about the cost ... read more
Business response:
Hi John. We appreciate you for contacting us and giving us the opportunity to service your heating system. It shows your due diligence in getting a second opinion. In regards to the cost of the part you mentioned, we would like to explain a little further. We only buy Goodman parts from Goodman manufacturing directly here in the valley. If we were to install parts that were purchased online, Goodman here locally won't back the product. We also are unable to control the quality, time-frames, product support and warranties whe... read more
I waited all day, on a Saturday for Julio to come and give me an estimate on a whole new system and he never even bothered to follow up with the quote. I guess they don't need the business so I went with a competitor. Totally wasted my time
Business response:
Kelly, we know your time is valuable. Our estimates are always sent out the same day and then followed up the following day to make sure the emailed estimate was received and if there are any questions. Once in awhile we have the wrong email or it goes into spam. Even though it was a Sunday our technician should have followed up. Thank you for bringing this to our attention and sorry for not following up.
For what it's worth these guys did send me a check to reimburse me for my hotel stay and their service fee, which they absolutely did not need to do. In fact, they offered without me even asking for it. I do believe this is an honest company and a mistake was probably just made in my case, since there were 2 things happening at the same time with our AC that probably complicated the diagnosis.
These guys are a joke. Highly un recommended . The tech couldn't even use a sawzall properly (which they left the wood behind if you want pictures of the very uneven cuts ) and asked to borrow tools . I can provide pictures of the half a job done which includes not even caulking all air gaps after install, I had assist to install previous trim and the hours they charged for involved leveling the unit ! Which even involved a trip to Home Depot to get shims to level the unit , which is far from level if you want pics of that .... read more
Frequently asked questions about AC and Plumbing Doctors
How is AC and Plumbing Doctors rated?
AC and Plumbing Doctors has a 4.8 star rating with 2,950 reviews.
When is AC and Plumbing Doctors open?
AC and Plumbing Doctors is open now. It is open 24/7.