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AC and Plumbing Doctors
- Heating & Air Conditioning/HVAC
- Gilbert, AZ
About this business
Location details
1394 N Farrell Ct, Gilbert, AZ, 85233, United States
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The tech was nice and thorough. However, when I called to schedule the appointment and told them what the issue was, they told me it would be a $75 fee to send someone out but if there were repairs that they could do same day on-site they would waive that $75 fee. The tech told me he couldn't waive the fee and when I called the office to clarify they basically said I was given the wrong information. When I mentioned that I relied on that representation when booking the service, they didn't offer to abide by what their e... read more
Business response:
Hi Ashley, We apologize for the inconvenience and frustration caused during your recent experience with our service. We understand that you were given incorrect information regarding the $75 fee for sending out a technician. After reviewing your case, will are refunding the $75 fee. Please allow 5-7 business days for the refund to process through the bank. We take full responsibility for the miscommunication and assure you that we will take steps to ensure that such a situation does not happen again in the future. We app... read more
I hired them in May, 2022 based on all the great reviews, but I would give them negative stars if I could. I specifically wanted my fan motor replaced and I told the lady on the phone that the fan motor was screeching. The tech came to my house and did nothing, but of course, collected his service fee. He also told me the following collection of idiot utterings and lies: 1.) "The fan motor was not replaceable", (A lie; Many youtube videos show how easily it can be done. The hard part is sourcing and ordering the correct fa... read more
While they were prompt and able to come out the same day to fix our A/C, I am VERY upset with the amount charged. They claim a service fee of $75 which is waived if you have them do the repair. I should have given them the $75 and replaced the $15 dollar capacitor myself because they charged me $388 to replace it and that price is after waiving the service call charge. SO, the service charge ended up being OVER $370...... for less than 30 minutes. How do they justify this? I will never use them again and recommend that y... read more
Business response:
Hi Jim, We appreciate you reaching out to us. We definitely hear and understand your concerns. There are a few things to consider when we set our pricing. The cost of labor isn't just the time the technician takes to complete a repair. There is also the people behind the scenes, answering the phones, dispatching the technician, creating the work order for the parts involved, picking up specialty parts from the manufacturer and so on. They are all part of that process. Then, we have to consider that some repairs may only ta... read more
Called to have AC looked at for one zone being hot while the other two were working fine. The first tech that came out insisted that our ventilation was built incorrect and our house was ten years old. Second AC tech along with the first came back and still insisted the ventilation was wrong and needed to be built correctly. When discussing the issue the techs went outside and immediately came back in to double check the damper valve that the first tech on the first visit said was working fine. After a few minutes in the cra... read more
Please do not use this company!! Have caused us a lot of time, stress and money!! They do not stand behind their warranty that i have in writing. After paying 4,000 for an air conditioner the person THEY hired to install never gave anyone the warranty card and never filled out so they say NO warranty!! They are supposed to cover parts for 10 years. A company that sold a product that doesn't work at 5 years 3 months is unacceptable to not cover broken parts as stated in warranty is unacceptable!! THIS COMPANY IS NOT HONES... read more
Business response:
Hi Diane and Frank, We hope that we are able to provide further clarification on your concerns. We certainly understand how frustrating it can be to have unexpected expenses, such as with your HVAC unit. After further research, we do see that we did install the HVAC unit at your home in 2017. The unit was registered with the manufacturer at the time of install, but under the original homeowner. The manufacturer warranty is 10 years for parts, but once the ownership is transferred to another homeowner, the warranty is cut... read more
Terrible service terrible communication, I guess when you're a big company you can just just pick and choose who you want to help. didnt even acknowledge our issues all that they said was we can reschedule for 2-3 days from now so im using isleys and they are Coming out tonigh. to a/c doctors and your sh*t office staff eat a bowl of d*cks!
Business response:
Hey Noah, Thank you for sharing your experience with us. When we showed up for your scheduled appointment yesterday, no one was home. You did ask us to enter your home without you being present, which we declined per your Property Management's policy (which is also our company policy) of not entering the home while no one is present. We waited for 20 minutes but then needed to reschedule as you were not able to make it home during the scheduled window. While we try to accommodate as much as we can, but were happy to hear... read more
I had my AC go out at night this past June. AC doctors did answer my call quickly at night and was able to schedule me the next morning. This was my third time using them but I can say it will prob be the last. Although they were responsive I feel like I was ripped off. It was $650-$700 to replace a capacitor! Of course I agreed to pay as I had to have AC since this June was horrible with the heat. Since then I have had time to shop around and realize I paid near triple what it should have been. I do not understand... read more
Business response:
Hi Tim, We were saddened to hear about your experience. What you're describing doesn't line up as our pricing for a capacitor is less than a 1/3 of what you are saying you were charged. We would love to dive deeper into your concerns to get this resolved for you. We are a transparent company and pride ourselves in providing quality service at a far price. Please contact us at 480-718-9820 at your earliest convenience.
They cAme to give me an estimate on a train compressor. He called back a day later and said my trane was not under warranty. The unit is 6 years old. He said I would have to buy a new compress for 3000 dollars. I called trane and was told the ax was covered till 2025. He lied. ddon't use this company.
Business response:
Hi Bernice, Thank you for making us aware of your situation. We tried reaching out to you today regarding your concerns. We wanted to let you know what we found. Our technician contacted Trane manufacturing and provided the current home owner and system information. He was informed that the system was sold in 2015, however, the owner was not the original on record. Therefore, it defaulted to a 5-year manufacturer warranty which prompted the previous pricing that you received. We contacted Trane manufacturing again today and... read more
I contacted AC Doctors today to inquire about getting an AC tune up. I explained to the girl on the phone how my AC is blowing cold air, it just seems to be struggling to get my small condo down to the temp I desire. She then agreed with me, this is not an emergency situation. So I am unclear as to why the first suggestion from her was to schedule to have a salesperson come to my home to sell me a whole new AC unit. After declining this suggestion, her next suggestion was 3-10 year maintenance plan. Neither of these sugge... read more
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How is AC and Plumbing Doctors rated?
AC and Plumbing Doctors has a 4.8 star rating with 2,950 reviews.
When is AC and Plumbing Doctors open?
AC and Plumbing Doctors is open now. It is open 24/7.