This profile has been claimed by the business owner or representative.
AC and Plumbing Doctors
- Heating & Air Conditioning/HVAC
- Gilbert, AZ
About this business
Location details
1394 N Farrell Ct, Gilbert, AZ, 85233, United States
Get directions
We've used AC Doctors a couple of times in the past and always felt they were honest and reasonable - however, after yesterday's service call, we will likely be looking for another company to work with. The technician, Kyle, was very personable and took his time answering my questions but was clearly steering me toward completely replacing both of my entire systems for tens of thousands of dollars. He explained that the capacitor was bad and we were low on refrigerant probably due to a leak in the system, which he said wasn'... read more
Business response:
Thank you for your honest feedback. We’re truly sorry to hear that your most recent experience with us didn’t meet the standard you had come to expect from our team. We appreciate your past trust and are disappointed to know we may have lost it. While we’re glad you found Kyle personable and informative, it’s clear you felt the service and pricing didn’t align with your expectations. We never want our customers to feel pressured or steered into a solution that doesn’t feel right for them. We recognize that more context on t... read more
My A/C went out on a Saturday, and I called them to see if I could get it repaired that night or the next day. A person answered the phone and said he could get me an appointment between 8 and midnight that same night. I waited until midnight, and no one show up or even communicated that they weren't coming. I called and got an AI bot that was completely useless. I would have rescheduled for Sunday (as the real person offered as an option), but the AI bot told me to call back during business hours. The Arizona heat isn't goi... read more
Business response:
Thank you for taking the time to share your experience. We're truly sorry to hear about the breakdown in communication and the frustration it caused—especially during a summer night in Arizona when working A/C is critical. Your feedback is being shared with our team so we can address where things went wrong, particularly with the after-hours scheduling and the follow-up communication. While we’re glad you were able to get the help you needed, we’re disappointed we didn’t deliver the service we pride ourselves on and that yo... read more
Oh man they were good 7+ years ago, always loved that they will do last-minute overnight Emergency calls for no extra fee. But these days, that's about all they have going for them. Now AC Doc are GREEDY MFs. Constant UPSELLING, and BUNDLE PRICING which you don't want unless you want to pay double to quadruple to just get it done and not think about it. Horrible invoicing with no transparency. I even requested itemized invoice or quote but they will not provide it. I went back to an independent plumber who charged five ... read more
Business response:
Thank you for sharing your feedback. We take all customer concerns seriously and strive to provide high-quality service with fair and transparent pricing. We regret that your experience did not meet your expectations. While we are unable to locate your account based on this review, we would appreciate the opportunity to address your concerns directly. Please reach out to us at (602) 362-8679 so we can better understand your experience and work toward a resolution. Our goal has always been to provide honest and reliable serv... read more
Pure Disaster! We've used AC Doctors for several years with no complaints. When they added the plumbing side to their business we were excited to use them. We needed two new toilets, and a new garbage disposal. They were clearly not staffed to handle the work. They sent a brand new guy all by himself (he told us it was his first day on the job). Super nice guy, but it literally took him the entire day - he didn't wrap up until after 8pm and he started mid morning! Aside from the long long day- he used no protective cov... read more
Business response:
We are deeply sorry to hear about your recent experience and the frustration it caused. Your trust in us over the years means a great deal, and we are disappointed to have let you down this time. We sincerely apologize for the issues you encountered, including the prolonged installation time, lack of protective measures for your home, and the damage to your carpet. This is not the level of service we strive to provide, and we understand how upsetting this must have been. We also regret the inconvenience caused by the impro... read more
One unhappy customer here. I would NOT recommend this company to anyone because the new AC unit I got this time last year (that cost me over $18K) has broken down twice in the past month. We're talking Phoenix summer heat, house getting to nearly 100F with every fan running. The workers let us know that it was installed improperly but the company (Crissy) denied any wrongdoing and wouldn't offer a penny even though we paid top dollar. Expect them to over promise and under deliver. If this helps just one person then I've done... read more
Business response:
Thank you for taking the time to share your feedback. We understand the frustration of dealing with AC issues, particularly during the intense Phoenix heat, and the discomfort you've experienced. Upon our most recent visit, our technician found that the Copeland CoreSense module indicated an error related to high compressor LRA. As a courtesy, we installed a start assist kit at no additional cost to help optimize the system's performance. After thorough testing of amp draws, compressor LRA, and refrigerant pressures, the un... read more
Tech solved our issue but did not review what was wrong or the price before proceeding to fix and then charging double the industry average. I've learned that if a service company has flashy vehicles and big online marketing presence the chances you are going to get ripped off increase 2x. Was considering having them replace the entire A/C unit by end of year but that is off the table.
Business response:
Thank you for sharing your feedback. We strive to be upfront with our customers, and we apologize for any lack of communication regarding the repair and pricing. A discount was provided as part of the service, and we understand you also spoke with our service manager to address your concerns. If you'd like to discuss this further, we’re here to assist and provide any additional clarification.
***!!!AVOID THESE GUYS - AC Doctors!!!*** Go with a George Brazil, Goettl or a Parker & Sons. AC Doctors came out to my home to diagnose a simple cooling issue. The kid that came out - not knowledgeable enough w AC. Was in my attic and disconnected my duct work. Did not bother fixing it. it is (1 it is 108 degrees and i have o AC because of
Business response:
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced during our recent visit. We understand how frustrating it can be to deal with cooling issues, especially during such extreme heat. Regarding your concerns, our technician was onsite to diagnose the problem, and he is only able to complete the scope of work authorized by your property management company. We have already submitted further recommendations to them, but we are unable to proceed with any repairs withou... read more
I have had issues with my A/C since July 2nd. The technician Justin has been to my home 4 times and my issue has not been resolved. The first time he came he stated that my unit was working no proble, he left and later on that same day the unit was not cooling at all. The 2nd time he came he said everything was fried and that I needed a new compressor, motor and battery. He replaced the battery and it started running. he stated that he didnt have the part to fix my until completely but he would ask that it be ordered and th... read more
Business response:
Thank you for sharing your experience, and I sincerely apologize for the ongoing issues with your A/C unit and the inconvenience this has caused. I understand the frustration and discomfort you have endured, especially considering your situation. We take your feedback very seriously. Our goal is to restore comfort to your home as quickly as possible. Your satisfaction is our priority, and we will take the necessary steps to prevent such issues in the future. Thank you for your patience and understanding.
Horrible customer service. I would not recommend. If you need to be serviced within 24 hours, they will not make the dead line. They are a contract vendor with Invitations Homes and treat "Renters" like trash routinely missing agreed times of arrival and not showing up at all. I have unfortunately had several encounters with this company. I will provide photos of them recently not showing up to fix a broken unit as they agreed to, and keep in mind in AZ that if a vendor doesn't show up to do a job within 24 hours, then they ... read more
Business response:
We would like to take a moment to address your concerns. Firstly, we kindly request that you remove our employee’s name and photo from your review. Protecting our team members’ privacy is of utmost importance to us, and we believe it is inappropriate to share personal information on the internet. Secondly, whether our clients are homeowners or renters, we strive to provide consistent and respectful service. Everyone deserves prompt attention, especially during HVAC emergencies. Our technicians work diligently to keep familie... read more
Frequently asked questions about AC and Plumbing Doctors
How is AC and Plumbing Doctors rated?
AC and Plumbing Doctors has a 4.8 star rating with 2,950 reviews.
When is AC and Plumbing Doctors open?
AC and Plumbing Doctors is open now. It is open 24/7.