CertaPro Painters of Des Moines

Angel W. 

on Home Advisor

6 years ago

Scam artists! The worst drywall work I have ever seen. Terrible communication within the staff. Mike, the sales manager came over and wrote a proposal that did not include what they were asked to do. They never sent updated contract. Workers showed up not knowing what they were there to do. They ended up never getting it right. Because they could not follow instructions. When I called to ask for different, more competent contractors, Mike and Shawna were only concerned about the contract they had with subcontractors, and not... read more

Debbie P. 

on Home Advisor

7 years ago

They are scam artists. Booked in advance. No follow up calls. No calls about paint colors. Rained that day & didn't know if anyone was coming. Left for work & came home to a painting family that didn't have my colors. He was told to match as close as he could to my FADED colors I was having updated!! So many unbelievable conversations that let me know I was locked in & it didn't matter to them. Financing coupons were incorrect so that you have a balance after the promotional date & have to pay an enormous interest rate. The ... read more

Kathy C. 

on Home Advisor

7 years ago

Terrible to work with - sales Manager will promise items and then not follow through. Said they would sand and seal wood, they did it both at the same time - really! Sand, wipe down then seal, anyone knows that except them. Sales manager said they could get marks off the wood, but the crew said they could not. Was suppose to sand the complete area but it was hit and miss what was sanded. Outside painter said he was only doing one coat of paint (new wood) because he didn't know how to read the contract that state 2 coats. Tha... read more

Mike M. 

on Home Advisor

8 years ago

Paint left on baseboards, window trim, doors, light switches, electrical outlets, cabinets....it's EVERYWHERE!! Didn't realize CertaPro subcontracted its work...that's my fault for not asking. The painter couldn't even speak or understand English. I'd post all the pictures of the sloppy work if I could. At least they didn't get paint on the ceilings. No one from CertaPro was present during the final walk-through. 

a homeowner 

on Home Advisor

8 years ago

CertaPro may be okay but the painter they sent to do the job for us did a horrible job. It was like he had never painted before. I was embarrassed for this company. I will give CertaPro another try but not in the West Des Moines, IA area. 

a homeowner 

on Home Advisor

8 years ago

Horrible experience. The "crew" was 1 man... Unprofessional with no name tag or indication that he was from CertaPro other than the paperwork. The job of painting trim and staining cabinets was supposed to take 2 weeks - it took 3 months! Tons of mistakes with the edging by the trim resulting in multiple touch-ups and 1 wall needing to be totally repainted. After the cabinets were not stained correctly, the worker admitted he was not qualified for this job. A new "crew" was assigned. Cabinets did not turn out stained, they l... read more

a homeowner 

on Home Advisor

10 years ago

Wouldn't think of hiring this firm again or recommend!! 

a homeowner 

on Home Advisor

11 years ago

I hired Certo Pro and the first painted they send did a very bad job, they send out another painter and he did a very good job, will never hire them again!! 

Leigh anne L. 

on Home Advisor

14 years ago

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