California Closets - Boston

S M. 

on Yelp

7 years ago

If you're thinking about having California Closets install a Murphy bed for you, I'd recommend thinking twice. After paying over $2000 to get the bed and have it installed, we are selling our house and the new owners don't want it. California Closets now wants $450 to uninstall it and another $450 to put it back up. When I asked if there are any instructions or schematics for how to disassemble it, I was told they don't provide that information. 

Emily B. 

on Yelp

8 years ago

We hired California Closets to build us custom closets in the master bedroom and guest bedroom of our new condo. We made this decision off of a friend's recommendation and generally being familiar with the brand, which is why the terrible experience we actually had came as such a surprise. Design The initial interactions went pretty smoothly, the designer came to our home and took measurements and then we booked an appointment in the showroom to discuss designs. The designs he initially came up with seemed pretty reasonable ... read more

Elyse S. 

on Yelp

8 years ago

I am extremely disappointed with the service I recently received from California Closets out of Boston. I had similar problems to various other reviewers in terms of terrible customer service and a poorly planned/inefficient installation. A designer came out for a consultation in July of 2017 and my installation was only completed on 10/12/17 as the installers had to come out FOUR times to get it right. If this were a large, complicated job, I would perhaps have more patience; however, the job was tiny and only entailed slig... read more

Peter C. 

on Yelp

8 years ago

I've never written a review but I needed express my disappointment with CC. I've used them before and was very happy but not this time. Closet measurements were way off and designer was non responsive. Not sure why they have their designers do measurements. I was fortunate the installer was great and was able to make it look ok. I was assured that I would not have to pay until I was completely satisfied but they charged my cc and have not received any follow up despite my complaining to corporate. I would not use them agai... read more

Mark P. 

on Yelp

9 years ago

Just used this company . Everything went as planned . Impressed with the quality of install and materals came on time and cleaned up after the job was done. You pay a little more , But California closets is well worth it . You get what you pay for. They call back unlike another company we were looking to use before California closets 

Amy K. 

on Yelp

10 years ago

Kelly was highly professional and created excellent designs of the spaces based on my needs (i.e., mudroom closet with shoe organizer, laundry room cabinets). With the modification of the design, she came back to the house to redo the measurements again. The installers were obviously trained and experienced carpenters. Similarly, they were also professional and meticulous with their work. We are very happy with the service and products. We plan to have more projects with California closets. These two were our pilot projects. 

Meredith A. 

on Yelp

10 years ago

I had all kinds of anxiety about getting my closet redone. So much money! What if I picked the wrong company? I picked California Closets because I had heard of them before. Kathleen came out and did some measuring for my free consultation , then I came in to the showroom to see her design and look at materials. I liked the design, so I just went for it. My project involved a lot of extra work because I was also opening up the wall and having larger doors installed. Kathleen referred me to a great carpenter/electrician for g... read more

G P. 

on Yelp

10 years ago

I don't normally leave reviews but this was such a positive experience, I decided to write one. We got two closets from CC for our new condo. We loved working with CC from start to finish. Jennifer was our designer and she did an excellent job, willing to meet with us multiple times to tweak the design. She was always available to answer our many questions and usually responded in a couple of hours via email. There were a couple of minor issues with baseboard removal and sprinkler clearance but they were worked out. The inst... read more

Karina K. 

on Yelp

10 years ago

This is not a review but I am very surprised and a bit skeptical that almost all the reviews were posted December 2014 or January 2015. Quite a few are dated January 1. Coincidence?