California Closets - Boston

Felice F. 

on Yelp

5 years ago

An amazing job!. Every morning, when I walk into my new closet, I feel a sense of calm. I suspect that might sound a bit weird, but there is something remarkable about feeling that, at least one part of my life, is wonderfully organized. Brianne Lowe designed the beautiful and perfect walk-in closet and helped me select the stunning details. Installation by David went without one issue and quickly. I am lucky to have connected to this particular team. I was concerned at first because of some bad ratings. But in the end, with... read more

Laurie M. 

on Yelp

5 years ago

extremely disappointed to see that California Closets is manufacturing and installing during a pandemic. Closets are NOT essential. You put your employees and your customers lives at risk. 

Bunny P. 

on Yelp

5 years ago

The folks at California Closets were fantastic. Brianne worked with us on the design. The crew did a terrific job (and had to deal with a room/ceilings/etc that were not quite square). Once the room was done, we realized we needed the edges sealed so that nothing would slide down in the areas where counter met wall. CC sent someone to us to take care of this. I now have a Murphy bed, bookshelves, tons of drawer space, file drawers, cabinets, and desk space. My whole guest room/office is transformed and beautiful, and so usab... read more

Lois R. 

on Yelp

6 years ago

California Closets was recommended by our contractor as reliable and established if not competitive on price. Given the complicated renovation we were doing I opted for reliable customer service, Big mistake. I will NEVER use California Closets again. There was NO customer service. The installation team showed up with an attitude and, more importantly, half of the closet totally wrong. They left a pile of uninstalled stuff in the space and all I got was an email telling me they would be back in two weeks. Mistakes happen. B... read more

A Z. 

on Yelp

6 years ago

I contacted California Closets for a design consultation for 3 closets in my house (master bedroom, guest bedroom, and entryway). These are all normal closets and all I wanted was a design consultation prior to agreeing to work. Two days before my scheduled consultation, my designer called for what I thought was a confirmation of my appointment. Instead, she asked for a description of all my closets (again, in addition to the initial paragraphs I wrote online) and then mentioned that there was "nothing she could do" as I des... read more

S M. 

on Yelp

7 years ago

If you're thinking about having California Closets install a Murphy bed for you, I'd recommend thinking twice. After paying over $2000 to get the bed and have it installed, we are selling our house and the new owners don't want it. California Closets now wants $450 to uninstall it and another $450 to put it back up. When I asked if there are any instructions or schematics for how to disassemble it, I was told they don't provide that information. 

Emily B. 

on Yelp

7 years ago

We hired California Closets to build us custom closets in the master bedroom and guest bedroom of our new condo. We made this decision off of a friend's recommendation and generally being familiar with the brand, which is why the terrible experience we actually had came as such a surprise. Design The initial interactions went pretty smoothly, the designer came to our home and took measurements and then we booked an appointment in the showroom to discuss designs. The designs he initially came up with seemed pretty reasonable ... read more

Elyse S. 

on Yelp

7 years ago

I am extremely disappointed with the service I recently received from California Closets out of Boston. I had similar problems to various other reviewers in terms of terrible customer service and a poorly planned/inefficient installation. A designer came out for a consultation in July of 2017 and my installation was only completed on 10/12/17 as the installers had to come out FOUR times to get it right. If this were a large, complicated job, I would perhaps have more patience; however, the job was tiny and only entailed slig... read more

Peter C. 

on Yelp

7 years ago

I've never written a review but I needed express my disappointment with CC. I've used them before and was very happy but not this time. Closet measurements were way off and designer was non responsive. Not sure why they have their designers do measurements. I was fortunate the installer was great and was able to make it look ok. I was assured that I would not have to pay until I was completely satisfied but they charged my cc and have not received any follow up despite my complaining to corporate. I would not use them agai... read more