California Closets - Boston

Mary F. 

on Yelp

a year ago

I hired California Closets to install floor-to-ceiling shelving in my condo. The consultants accommodated my detailed design, and the installation was scheduled for five weeks later on Dec. 26. I moved everything out of the space; Because my place is small, everything I had to move out of the space had to be scattered all over the rest of my condo, making daily life very uncomfortable. However, I was excited about getting the work done. The installer showed up on time. About halfway through, I went in to check on the work. I... read more

Carolyn S. 

on Yelp

a year ago

It's sad I have to do this as I've used this company a few times for different residences. I scheduled a repair of a newly installed closet lock box to keep my valuables safe while away. I have had a terrible time getting the locked drawer locked/unlocked. Having followed all instructions given at the time of installation, I believed its use would be smooth but I was wrong. I scheduled an appointment for repairs. Not only did they not call to let me know the status, they flat out didn't show. The lock box doesn't work and I'... read more

AD M. 

on Yelp

a year ago

For the love of god, can someone please call me back so I can place an order! I have called, emailed, contacted multiple sites and can get anybody on the phone. It shouldn't take a week to get back to your customers. 

Linsabins W. 

on Yelp

a year ago

We just purchased a new home and decided to turn an extra bedroom into a walk in closet. We came up with a design with our consultant, Nicki. She was amazing and really understood our vision. The day of installation started as expected. The installer was on time and the closet came out great. However, the tape that was used to secure the protective blankets on our floors ripped up the lacquer on the hardwood. Obviously not intentional. However, the process of remedying the damage has been an absolute nightmare. The Service T... read more

Claudette N. 

on Yelp

3 years ago

Our designer, Hailee, was fabulous. She took careful measurements and came up with a plan then came up with an even better plan. Everything is scheduled and you know when they are coming and how long they plan for the work to take. Half payment up front and second half when completed to your satisfaction. Installers were very professional and cleaned up everything. Communication is excellent. Highly recommend. 

Amanda H. 

on Yelp

3 years ago

As an interior designer for over a decade, I can't recommend Cal Closets enough! Michelle is so amazing to work with. She is extremely knowledgeable and always offering suggestions to improve the overall design. The shop drawings they provide are top notch and the finish options are fantastic! 

B H. 

on Yelp

3 years ago

I would give California Closets negative stars if I could. They have no idea how to run a business and provide high quality service. We are over 3.5 months into a project that was supposed to take 1 week. I get that there are supply chain issues. We started finalized design, signed contract, and ordered our products in early May. As of late Oct, still not complete and we've had numerous delays and products / pieces 'Not ordered' or 'Missing'. These people are a joke. Spend your money elsewhere. 

Patricia M. 

on Yelp

3 years ago

I originally contacted California Closets on 5/27, emailed Cynthia a photo of the wall closet that I wanted, and was given an in-home appointment for 6/7 with Amy. Amy was efficient during the visit showing me colors and a sample of the composite they use. A week later (6/14), we met on zoom to discuss the design, which was presented as a cad drawing online. The cad drawing aims to present the proposal as a "3-D" model. In my case, they added a huge "bed" in front of the wall closet to presumably provide perspective. It was ... read more

Beth N. 

on Yelp

4 years ago

The design and installation of my closet was great, but they don't provide any customer service after it's been designed and installed. Be very careful before you make a final payment because they do not return calls or make good on their warranty. I love my closet but the company does not stand behind their product.