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California Closets - Boston
- Interior Design
- Brighton, MA
About this business
Location details
1660 Soldiers Field Rd, Brighton, MA, 02135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 9:30 a.m. to 5:30 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We just purchased a new home and decided to turn an extra bedroom into a walk in closet. We came up with a design with our consultant, Nicki. She was amazing and really understood our vision. The day of installation started as expected. The installer was on time and the closet came out great. However, the tape that was used to secure the protective blankets on our floors ripped up the lacquer on the hardwood. Obviously not intentional. However, the process of remedying the damage has been an absolute nightmare. The Service T... read more
Our designer, Hailee, was fabulous. She took careful measurements and came up with a plan then came up with an even better plan. Everything is scheduled and you know when they are coming and how long they plan for the work to take. Half payment up front and second half when completed to your satisfaction. Installers were very professional and cleaned up everything. Communication is excellent. Highly recommend.
As an interior designer for over a decade, I can't recommend Cal Closets enough! Michelle is so amazing to work with. She is extremely knowledgeable and always offering suggestions to improve the overall design. The shop drawings they provide are top notch and the finish options are fantastic!
I would give California Closets negative stars if I could. They have no idea how to run a business and provide high quality service. We are over 3.5 months into a project that was supposed to take 1 week. I get that there are supply chain issues. We started finalized design, signed contract, and ordered our products in early May. As of late Oct, still not complete and we've had numerous delays and products / pieces 'Not ordered' or 'Missing'. These people are a joke. Spend your money elsewhere.
I originally contacted California Closets on 5/27, emailed Cynthia a photo of the wall closet that I wanted, and was given an in-home appointment for 6/7 with Amy. Amy was efficient during the visit showing me colors and a sample of the composite they use. A week later (6/14), we met on zoom to discuss the design, which was presented as a cad drawing online. The cad drawing aims to present the proposal as a "3-D" model. In my case, they added a huge "bed" in front of the wall closet to presumably provide perspective. It was ... read more
The design and installation of my closet was great, but they don't provide any customer service after it's been designed and installed. Be very careful before you make a final payment because they do not return calls or make good on their warranty. I love my closet but the company does not stand behind their product.
I'm a professional builder and would never use California Closets again. Delay on top of delay and absolute lack of any sort of quality control. To make this worse there's no communication or customer service. I spoke at length with the General Manager, Greg Stamuli and it's obvious this lack of thought or care stems from the top.
I feel compelled to compliment Calif Closets for their excellent service. We had an uncommon type project ...creating an interior recycle bin with addl space for paper towels etc. they custom designed it to our specifications, installed on time and were really responsive throughout the process. Then, maybe six months after it was installed I sort of... broke the bin. I seemingly pressed too hard to compact the paper etc and the bin broke off the rail. CC sent talented workman to our house, who correctly diagnosed the problem... read more
Still waiting for the installation of a drawer which was wrongly designed in the original installation. The original installation was in November 2020. Today is July 2nd 2021. In the interim, they sent 2 wrong drawers and promised to replace quickly. I have a whole chain of emails and text messages with the company and with the sales rep. No one apologizes. No one calls you. Absolutely horrendous customer service. I have been a loyal customer for years and have spent a lot of money with this company but would absolutely NOT ... read more
Frequently asked questions about California Closets - Boston
How is California Closets - Boston rated?
California Closets - Boston has a 4.4 star rating with 262 reviews.
When is California Closets - Boston open?
California Closets - Boston is open now. It will close at 5:30 p.m.