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Bone Dry Roofing
- Roofing
- Indianapolis, IN
About this business
Location details
7735 Winton Dr, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
PSA Never use ******** (**********, **)! Got quoted a new roof for $5750 with a ten year warranty. On the quote was a note about a possible $4000 redecking fee. Before signing any paperwork I was assured that I would not need the whole roof redecked and would have some additional charges for fixing areas but not $4000 worth. On the day of the job the ******* shows up and tells me that he was informed my my whole roof needs to be redecked before the work even begins. He then tells me that if I refuse the redecking my warranty... read more
Business response:
We understand you've spoken with our General Manager and had a conversation regarding your project. Our proposal included a "worst case scenario" cost to replace all the decking on your home, if needed. During our initial inspection from the attic, we noted various issues with your home's decking, however there is no way to determine the full extent of decking needs until tear-off is complete. Only half of the decking can be seen from inside the attic. After tear-off, we determined that the decking on your home was in need o... read more
An employee from Bone Dry Roofing met me on February 28th to give a friend of mine who had a stroke and was in rehab an estimate to repair her roof.He told me he would drop it in the mail that day and she would receive it within 2 days.She didn't receive it and I called them 15 days later asked if they could email it to me or mail another estimate to her and she said that she would forward it.It has been over 3 weeks now and we still have nothing.Don't waste your time with this company.Horrible to do business with!
Business response:
We have looked into your feedback and apologize for not getting an estimate to your friend. Our Sales Manager has been in contact with you and has placed the estimate in the mail to your friend today, 3/25/22. When looking into your issues did discover an error that caused the lack of follow-through with the estimate. This review has provided us with an opportunity to improve our internal processes to ensure this does not happen again. We appreciate your giving us feedback so we can continue to improve and look forward to an... read more
They installed a roof on our house but while they were working on our roof our vent fan in the bathroom fell down and there was some damage done to our gutters. They scheduled four different times to come and look and repair the damage. They did not show up at scheduled time or call before hand informing us they could not make it. My wife is calling to schedule for a fifth time but have no expectation they will follow through. Roof is good but if any damage is done they will not fix it apparently.
Business response:
Hello, we have looked into your concerns in your review and apologize for the delay in getting your issues resolved sooner. Our General Manager is reaching out and addressing these issues with you. Thank you.
Horrible experience.Poor communication from management and owner.Unprofessional, poor workmanship, no transparency with finance company they run you thru.GM literally drove to our house to call me a horrible person and racist.Salesman said he sent Completion Card to my email, never received. We never seen our salesman the entire process.All electronic *********************** We received a mechanic lien last week from Bone Dry Roofing Attorney.We will be filing a countersuit this coming week.This came about because we realize... read more
Business response:
We have been in communications with you throughout your project as documented in your project. The salesperson communicated on numerous occasions regarding your financing with you of the multiple emails you provided to receive your messages. The communications included scheduling the project, during the installation where we shared photos on a text string and you responded, and our returning to complete your project after you had our team leave. The rafter tails splintered due to wood rot, and you were informed when this occ... read more
don't be reassured by any of their fancy warranties. Shingle Manufacture Warranty, Labor Warranty on 30 year roof or an additional 10 year warranty that I paid for out of pocket that they will not honor. (I should have invested that money in toilet paper it would have been better spent!) Morealess, the guy said I bought something worthless so just more profits for Bone Dry - way to rip people off! I showed the guy all the paperwork from the first time with all the warranties and work they did then he started backtracking wha... read more
Totally unprofessional. I got 2 quotes, ok'd 1 quote and sent in the paperwork and I've heard nothing since- no call, text or email for over a week and a half. If this is how they run their "business" I want no part of it.
Business response:
Hello, we understand your frustration of the delay in getting a confirmation from us for your project. We apologize and acknowledge we should have contacted you sooner to provide an update. Our normal process is to confirm approved projects in a more expedious manner. We did not and for that we apologize. We take this feedback seriously and use it to improve our processes so we don't disappoint others in the future.
I contacted them several years ago to repair our roof and they offered to replace or repair it. I said yes go ahead and repair it... after this I never heard or saw from them again. I did however get a call this week from a debt collection agency trying to hit me up for 400 bucks from work that was never done. RUN!
Business response:
Hello, we apologize for the billing error and we have since removed this off our collection report. Sorry for the inconvenience and bringing it to our attention.
After waiting for 2 weeks on a leaking chimney, on the day of appointment, field staff called and let us know that their vehicles and office were vandalized and tools were stolen. They promised to call soon to reschedule the appointment. Waiting for another hour or two, the office called to reschedule the appointment. Now they want to set the appointment another 2 weeks from today. Very disappointed since my chimney has been leaking and now they want me to wait another 2 weeks which is ridiculous. Not sure what is their meth... read more
Business response:
We were able to move your appointment up and complete your project. We apologized for the delay you experienced. We know our General Manager got involved to assist in addressing your issues and concerns to your satisfaction.
Bone *** started the process of dealing with my insurance co. professionally. Was impressed,being my insurance co. Was trying to mislead me on what they would do to resolve wind damage to my shingles. I felt as though I found a good Roofing co. That is where this review makes a drastic turn in events. The non English speaking crew showed at my home and waited for some time for their supervisor to show. Both partys were out of ************. The crew was very hard working! They moved so fast trying to complete the job. *** cor... read more
Business response:
We have researched your project and see that we installed a roof replacement in April 2018. Our records indicate you called us back in July 2020 because you had a leak near the entry way to your mudroom. We came out to assess and repaired the leak with no charge. To reimburse you for the damage to your gutter cover, we are sending you $125.
Frequently asked questions about Bone Dry Roofing
How is Bone Dry Roofing rated?
Bone Dry Roofing has a 4.7 star rating with 2,813 reviews.
When is Bone Dry Roofing open?
Bone Dry Roofing is closed now. It will open tomorrow at 9:00 a.m.