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Bone Dry Roofing
- Roofing
- Indianapolis, IN
About this business
Location details
7735 Winton Dr, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Totally unprofessional. I got 2 quotes, ok'd 1 quote and sent in the paperwork and I've heard nothing since- no call, text or email for over a week and a half. If this is how they run their "business" I want no part of it.
Business response:
Hello, we understand your frustration of the delay in getting a confirmation from us for your project. We apologize and acknowledge we should have contacted you sooner to provide an update. Our normal process is to confirm approved projects in a more expedious manner. We did not and for that we apologize. We take this feedback seriously and use it to improve our processes so we don't disappoint others in the future.
I contacted them several years ago to repair our roof and they offered to replace or repair it. I said yes go ahead and repair it... after this I never heard or saw from them again. I did however get a call this week from a debt collection agency trying to hit me up for 400 bucks from work that was never done. RUN!
Business response:
Hello, we apologize for the billing error and we have since removed this off our collection report. Sorry for the inconvenience and bringing it to our attention.
After waiting for 2 weeks on a leaking chimney, on the day of appointment, field staff called and let us know that their vehicles and office were vandalized and tools were stolen. They promised to call soon to reschedule the appointment. Waiting for another hour or two, the office called to reschedule the appointment. Now they want to set the appointment another 2 weeks from today. Very disappointed since my chimney has been leaking and now they want me to wait another 2 weeks which is ridiculous. Not sure what is their meth... read more
Business response:
We were able to move your appointment up and complete your project. We apologized for the delay you experienced. We know our General Manager got involved to assist in addressing your issues and concerns to your satisfaction.
Bone *** started the process of dealing with my insurance co. professionally. Was impressed,being my insurance co. Was trying to mislead me on what they would do to resolve wind damage to my shingles. I felt as though I found a good Roofing co. That is where this review makes a drastic turn in events. The non English speaking crew showed at my home and waited for some time for their supervisor to show. Both partys were out of ************. The crew was very hard working! They moved so fast trying to complete the job. *** cor... read more
Business response:
We have researched your project and see that we installed a roof replacement in April 2018. Our records indicate you called us back in July 2020 because you had a leak near the entry way to your mudroom. We came out to assess and repaired the leak with no charge. To reimburse you for the damage to your gutter cover, we are sending you $125.
Frequently asked questions about Bone Dry Roofing
How is Bone Dry Roofing rated?
Bone Dry Roofing has a 4.7 star rating with 2,774 reviews.
When is Bone Dry Roofing open?
Bone Dry Roofing is closed now. It will open tomorrow at 9:00 a.m.