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Bone Dry Roofing
- Roofing
- Indianapolis, IN
About this business
Location details
7735 Winton Dr, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst company I have worked with in my life. I signed in July, and had been in contact with a representative who said scheduling would take at least a couple weeks. Almost three months later, I contacted them to find they had dropped me in their system. The first phase of work, I got notice day before that someone was coming to work on the roof, then thirty minutes out. Today, a guy shows up, rings the doorbell that I didnt get a chance to answer, and then when I thought they left, I let the dog out to find a guy on a la... read more
I didnt even wsnt to give this so called business 1 star. Just like other reviews that said no returned calls is true. They came and looked at the issue I had, told me I would get an estimate, but after more than a week and me twice calling them their estimator **** called me back with an attitude and told me their busy and when he gets a chance he would send me one. That was at least 4 days ago. Absolutely horrible customer service!!!!
Business response:
****, we appologize for any inconvience that you expierenced with our cutomer service. We strive to provide the best service possible. I am having trouble locating your account in our system and would like to be able to assist you further in this. Please give our office a call, and we would be happy to help.
I didnt even wsnt to give this so called business 1 star. Just like other reviews that said no returned calls is true. They came and looked at the issue I had, told me I would get an estimate, but after more than a week and me twice calling them their estimator **** called me back with an attitude and told me their busy and when he gets a chance he would send me one. That was at least 4 days ago. Absolutely horrible customer service!!!!
Business response:
****, we appologize for any inconvience that you expierenced with our cutomer service. We strive to provide the best service possible. I am having trouble locating your account in our system and would like to be able to assist you further in this. Please give our office a call, and we would be happy to help.
Time will tell with the quality of the work, but my experience with Bone Dry was very frustrating and left me feeling like the value I expected for my money was not met. I will be exploring every possible alternative before I contact Bone Dry again. Two main points that were the most concerning.Lack of communication between sales/management and the trades people doing the work. Jobs wouldve been done incorrectly or incomplete if I was not present and checking in with the technicians.Clean up post work. Two main examplesNails... read more
Business response:
****, thank you for taking the time to leave us a review. We have passed this information on to our management team to address your concerns. They will be reaching out to discuss this with you further.
I purchased a home in May 2024 with a roof installed by Bone Dry. Before closing, the roof was inspected and repaired by Bone Dry under the previous owners *********** April 2025, I experienced a roof leak. When I contacted Bone Dry, they informed me that the warranty is only transferrable within 60 days of closing and requires a fee. Because that process was not completed - they would not be honoring the warranty. While that policy is understandable, it was not included in the warranty documentation I received from the prev... read more
Business response:
Thanks for reaching out and sharing your experience I completely understand your frustration, and Im really sorry for the lack of follow-up and clarity you've received.Youre right, our warranty transfer policy does require it to be completed within 60 days of closing, along with a small fee. The goal is to ensure we have accurate records and that the roofs been properly maintained. That said, if this policy wasnt included in the documentation you received, and no one followed up with you when you asked for it, thats on us an... read more
The repair team left a portion of my gutter unfinished and for 2 months Ive been trying to reach anyone to assist with completing this work and cannot get any response or assistance.
Business response:
I'm really sorry to hear about the lack of follow-up and the unfinished work on your gutter. That's certainly not the experience we want to provide. Please accept our apologies for the frustration you've experienced. Id like to resolve this issue for you as quickly as possible. I will personally make sure someone from our team gets in touch with you right away to make this right. Thank you for bringing this to our attention.
They are incredibly expensive,a big business that is unresponsive to complaints
Business response:
******, we would like to make this right. A member of our management team will be contacting you to try to help.
The crew destroyed my gutters and guards which are seven months old,the ******* disconnected my attic fan by cutting the wires but did not cap the **** ***** until the next day when I asked if the wires were safely capped.I guess safety for the home owner is not their priority! There was miscommunication with me and ******* about scheduling. It got argumentative and tiringthere was no walk walkthrough completedsuggested, just handed me an invoice, which the ******* wanted signed stating work completed to my satisfaction and ... read more
Business response:
We apologize for your experience. Our team always try to be upfront and honest and it seems like we fell short. Thank you for taking the time to give us this invaluable feedback.
Stay away! Bone Dry came out to fix my roof and made the situation worse. Before they came out, I emphasized the importance of their matching my existing roof. After being assured it would, it resulting work stuck out like a sore thumb. Even worst, their solution further damaged my roof, causing damage to the surrounding roof.When I called to complain they effectively shrugged and said it wasnt them. When I brought out another roofer, they confirmed the damage was the result of Bone Drys workand it ended up costing me a whol... read more
Business response:
Hi ****, I see where our manager ****** tried to contact you multiple time to try to resolve your concern. We apologize that you were unhappy with our work completed. Please let us know if there is anything we can do to assist you in the future.
Frequently asked questions about Bone Dry Roofing
How is Bone Dry Roofing rated?
Bone Dry Roofing has a 4.7 star rating with 2,813 reviews.
When is Bone Dry Roofing open?
Bone Dry Roofing is closed now. It will open tomorrow at 9:00 a.m.