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Bone Dry Roofing
- Roofing
- Indianapolis, IN
About this business
Location details
7735 Winton Dr, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was told I would receive a $50 **** gift card for referring someone to their company, which I did, and said person had Bone Dry come out to give them an estimate for their repairs. After the initial estimate, the individual I referred attempted several times to set up a date to have service completed on her home with no response from Bone Dry. Her roof is still not fixed many months later and I never received a gift card for the referral.
Business response:
Hi **, thank you for bringing this to our attention. We are having trouble locating your account in our system but would like to discuss this with your further. If you could please give our office a call at ************ we would like to try to come to a resolution for you. Thank you!
Horrible! This company put a new roof, gutters and gutter guards on my house, June, 2023. Water was flowing over the gutters hitting the foundation of my home. They came out and removed the gutter guard and refunded me for it. Water is still flowing over my gutters. I dont think the shingles are placed correctly on the valleys of my roof. I believe they used dried out roofing that had been sitting in a warehouse for a length of time. I had put up a brand new gazebo and they destroyed the metal roof by throwing their power gu... read more
Business response:
We apologize that you had a poor experience with us and would like to make it right. Please give us a call and we would be happy to discuss this with you further. Thank you!
I have given bondry over ******* k of works. The reason is I believed they can stay behind their works and honor their warranty. I paid over 100 k for one job and still has few years warranty left. Just few days ago we called for leak and your guy said B vent is rusted and thats why it is leaking. This is the second time for the same complex I called for warranty. The second time I called different company to make sure. There was no problems with B vent. The shingle around was not good. I paid them to fix the problems today ... read more
Business response:
*******. We are sorry to hear that we didnt meet your expectations. We have very high expectations at Bone Dry Roofing and would love the opportunity to improve. Please get in touch with us at **************!
Bone Dry was recommended to me after discovering that my chimney was rotted out and needed to be repaired. I had water damage in my family room ceiling after it would rain and later discovered that my chimney was rotted out pretty badly. I was told by the company that the water damage was most likely caused by the rotted chimney. After a couple months of water tests, multiple men coming to the house to inspect the damage, Bone Dry washed their hands of the water damage and said I should hire a plumber to find the leak, which... read more
Business response:
We have been out multiple times. Performed multiple water tests with multiple managers. The interior damage is not coming from the chimney. We offered to redo the chimney scope of work again, and did so several months ago. There is nothing else to do. The damage she is referring was caused by a plumbing leak.
The Roof itself appears satisfactory; time will tell. Job required some fixes and extra work after the fact; which has been an absolute uphill fight now that they've been paid. Communication after the job has been vague, obtuse and aggressive; bordering on condescension. Local Branch Manager has now cancelled the Siding Job that became required due to a find during the roofing job. Sadly I now question whether Bone Dry was the right choice for the job and if indeed their Warranty will be honored or skirted. I can echo nearly... read more
Business response:
Hello. We have communicated with you that the material has been ordered to address *********** issue and we will take care of the *********** the materials arrive. Additionally, your roof warranty is valid. In reference to the siding job, we have canceled the siding project. It was determined we have addressed each of your issues and it appears that no matter what we offer, you are not satisfied, thus we believe it is best to not provide the additional siding services.
I received a contract from Bone Dry for a new roof. I signed the contract and returned and received a thank you letter from the owner. Several days later they contacted me and stated they forgot to include labor in the contract and could no longer honor the contract. The price clearly includes labor as what else would be in a $10k roofing quote besides materials? There is not $10,000 worth of shingles on *******. I advise to avoid this company as they clearly do not honor their contracts.
Business response:
Hello, we have attempted to contact you several times to discuss this matter via email, calls and text messages. It is important to us to resolve our customers concerns that have been brought to our attention. If you would kindly return a call to our leadership that has reached out, we are confident that we can resolve this matter to your satisfaction. Thank you.
This review is for Bone Dry Roofing whose local office is in ********, ****. I had Bone Dry Roofing install a new roof on my house while we were on vacation. Upon returning home and inspecting the outside of my house, I found multiple areas of damage that probably was caused by the negligent removal of the old roof shingles. My elevated deck had many black tar marks on the rails which, also, had a few gouges on their surfaces. The deck was scuffed from not being protected when old shingles were apparently tossed down onto it... read more
Business response:
Hello, We have reviewed your feedback on our services performed at your home and the actions items we took to resolve your concerns once we learned of it. There are times during services incidents happen on projects and we take steps to resolve them to the satisfaction of the customer before the project is complete. Because you were away during the installation of your new roof these areas were not identified at the completion of your project. Once we were notified, steps were taken to address your concerns, as you mentioned... read more
This review is about terrible customer service by **********************. Promises ignored, I was in ** when the work was due to be done. I was promised I progress photos to see damage and no photos we provided nor was I even informed that the work was underway and then completed. When I questioned what work was done when I was sent an invoice, I was given a huge run around about photos. After an afternoon of text messages and finally (amazingly) photos were found after I questioned whether payment should be withheld prior t... read more
Business response:
Hi *****, we regret to see this review. Because you no longer own the home and are out of state, and although our typical process is to communicate directly with the homeowner, we communicated with both you and the new homeowner during this process. Our scope of work was completed in full, including replacing the gutter, roof decking, drip edge and shingles that were damaged with the truck during your moving process. We provided photos of each to both you and the new homeowner, and the work has been completed to their satisf... read more
I have nothing good to say about this company!! I signed a contract March of 2021 to have my chimney repaired. I had to follow up so many times it was laughable. From poor follow up to asking for brick matches. It was flat out futile. I called their office a few times asking what is going on ? I would always get well Zach will call you back. You might hear from him then radio silence afterwards. I was constantly chasing them not the other way around. I finally tried to speak to their GM and the girl answering the phone was I... read more
Business response:
Hello, we apologize for not getting back to you. This is not typical of how we operate, and we obviously dropped the ball, and we apologize. We would like to make it right if you are still in need of these services. Please reach out to our General Manager if you are willing to revisit this project with us, our office number is ************.
Frequently asked questions about Bone Dry Roofing
How is Bone Dry Roofing rated?
Bone Dry Roofing has a 4.7 star rating with 2,813 reviews.
When is Bone Dry Roofing open?
Bone Dry Roofing is closed now. It will open tomorrow at 9:00 a.m.