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Bone Dry Roofing
- Roofing
- Indianapolis, IN
About this business
Location details
7735 Winton Dr, Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a contract from Bone Dry for a new roof. I signed the contract and returned and received a thank you letter from the owner. Several days later they contacted me and stated they forgot to include labor in the contract and could no longer honor the contract. The price clearly includes labor as what else would be in a $10k roofing quote besides materials? There is not $10,000 worth of shingles on *******. I advise to avoid this company as they clearly do not honor their contracts.
Business response:
Hello, we have attempted to contact you several times to discuss this matter via email, calls and text messages. It is important to us to resolve our customers concerns that have been brought to our attention. If you would kindly return a call to our leadership that has reached out, we are confident that we can resolve this matter to your satisfaction. Thank you.
This review is for Bone Dry Roofing whose local office is in ********, ****. I had Bone Dry Roofing install a new roof on my house while we were on vacation. Upon returning home and inspecting the outside of my house, I found multiple areas of damage that probably was caused by the negligent removal of the old roof shingles. My elevated deck had many black tar marks on the rails which, also, had a few gouges on their surfaces. The deck was scuffed from not being protected when old shingles were apparently tossed down onto it... read more
Business response:
Hello, We have reviewed your feedback on our services performed at your home and the actions items we took to resolve your concerns once we learned of it. There are times during services incidents happen on projects and we take steps to resolve them to the satisfaction of the customer before the project is complete. Because you were away during the installation of your new roof these areas were not identified at the completion of your project. Once we were notified, steps were taken to address your concerns, as you mentioned... read more
This review is about terrible customer service by **********************. Promises ignored, I was in ** when the work was due to be done. I was promised I progress photos to see damage and no photos we provided nor was I even informed that the work was underway and then completed. When I questioned what work was done when I was sent an invoice, I was given a huge run around about photos. After an afternoon of text messages and finally (amazingly) photos were found after I questioned whether payment should be withheld prior t... read more
Business response:
Hi *****, we regret to see this review. Because you no longer own the home and are out of state, and although our typical process is to communicate directly with the homeowner, we communicated with both you and the new homeowner during this process. Our scope of work was completed in full, including replacing the gutter, roof decking, drip edge and shingles that were damaged with the truck during your moving process. We provided photos of each to both you and the new homeowner, and the work has been completed to their satisf... read more
I have nothing good to say about this company!! I signed a contract March of 2021 to have my chimney repaired. I had to follow up so many times it was laughable. From poor follow up to asking for brick matches. It was flat out futile. I called their office a few times asking what is going on ? I would always get well Zach will call you back. You might hear from him then radio silence afterwards. I was constantly chasing them not the other way around. I finally tried to speak to their GM and the girl answering the phone was I... read more
Business response:
Hello, we apologize for not getting back to you. This is not typical of how we operate, and we obviously dropped the ball, and we apologize. We would like to make it right if you are still in need of these services. Please reach out to our General Manager if you are willing to revisit this project with us, our office number is ************.
PSA Never use ******** (**********, **)! Got quoted a new roof for $5750 with a ten year warranty. On the quote was a note about a possible $4000 redecking fee. Before signing any paperwork I was assured that I would not need the whole roof redecked and would have some additional charges for fixing areas but not $4000 worth. On the day of the job the ******* shows up and tells me that he was informed my my whole roof needs to be redecked before the work even begins. He then tells me that if I refuse the redecking my warranty... read more
Business response:
We understand you've spoken with our General Manager and had a conversation regarding your project. Our proposal included a "worst case scenario" cost to replace all the decking on your home, if needed. During our initial inspection from the attic, we noted various issues with your home's decking, however there is no way to determine the full extent of decking needs until tear-off is complete. Only half of the decking can be seen from inside the attic. After tear-off, we determined that the decking on your home was in need o... read more
An employee from Bone Dry Roofing met me on February 28th to give a friend of mine who had a stroke and was in rehab an estimate to repair her roof.He told me he would drop it in the mail that day and she would receive it within 2 days.She didn't receive it and I called them 15 days later asked if they could email it to me or mail another estimate to her and she said that she would forward it.It has been over 3 weeks now and we still have nothing.Don't waste your time with this company.Horrible to do business with!
Business response:
We have looked into your feedback and apologize for not getting an estimate to your friend. Our Sales Manager has been in contact with you and has placed the estimate in the mail to your friend today, 3/25/22. When looking into your issues did discover an error that caused the lack of follow-through with the estimate. This review has provided us with an opportunity to improve our internal processes to ensure this does not happen again. We appreciate your giving us feedback so we can continue to improve and look forward to an... read more
They installed a roof on our house but while they were working on our roof our vent fan in the bathroom fell down and there was some damage done to our gutters. They scheduled four different times to come and look and repair the damage. They did not show up at scheduled time or call before hand informing us they could not make it. My wife is calling to schedule for a fifth time but have no expectation they will follow through. Roof is good but if any damage is done they will not fix it apparently.
Business response:
Hello, we have looked into your concerns in your review and apologize for the delay in getting your issues resolved sooner. Our General Manager is reaching out and addressing these issues with you. Thank you.
Horrible experience.Poor communication from management and owner.Unprofessional, poor workmanship, no transparency with finance company they run you thru.GM literally drove to our house to call me a horrible person and racist.Salesman said he sent Completion Card to my email, never received. We never seen our salesman the entire process.All electronic *********************** We received a mechanic lien last week from Bone Dry Roofing Attorney.We will be filing a countersuit this coming week.This came about because we realize... read more
Business response:
We have been in communications with you throughout your project as documented in your project. The salesperson communicated on numerous occasions regarding your financing with you of the multiple emails you provided to receive your messages. The communications included scheduling the project, during the installation where we shared photos on a text string and you responded, and our returning to complete your project after you had our team leave. The rafter tails splintered due to wood rot, and you were informed when this occ... read more
don't be reassured by any of their fancy warranties. Shingle Manufacture Warranty, Labor Warranty on 30 year roof or an additional 10 year warranty that I paid for out of pocket that they will not honor. (I should have invested that money in toilet paper it would have been better spent!) Morealess, the guy said I bought something worthless so just more profits for Bone Dry - way to rip people off! I showed the guy all the paperwork from the first time with all the warranties and work they did then he started backtracking wha... read more
Frequently asked questions about Bone Dry Roofing
How is Bone Dry Roofing rated?
Bone Dry Roofing has a 4.7 star rating with 2,774 reviews.
When is Bone Dry Roofing open?
Bone Dry Roofing is closed now. It will open tomorrow at 9:00 a.m.