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Auto Gallery Mall of Georgia
- Automotive
- Buford, GA
About this business
Location details
4135 Buford Drive, Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Horrible. They never gave me an appointment to come in to test drive the vehicle. I was told I would need a co-signer and never received an appointment. It was a big let down, the mileage, the features, and the look of the car is what I really wanted. I have someone that would have co-signed with me but I wasn't even given the chance.
He is ready to do business but wants to run a separate credit report.
Please walk away from this dealership. Customer service is non existent with these people. The price you see advertised is plus, plus, plus and plus miscellaneous service fees and unusually high dealer fees. They claim to have the vehicle inspected in the service department, but miss basic key items. I believe they rely on people buying a marked up warranty to cover the items they failed to repair. Just walk away read the reviews and do your homework.
After thinking I was going to close on a deal with my own financing everyone went missing in action. Today I reached Vito who happened to answer the phone. I asked for Derek my sales guy and was told Derek was off until Monday(today is Friday). I had spoken with and emailed him on Thursday. His absence was quite apparent why my calls and/or emails weren't replied to. Vito advised he could work the deal but the manager would call me back within 30-mins to confirm. After two hours and fifteen mins I called Vito back. He seemed... read more
I walked in looking to buy that day. I was seen by several but not acknowledged. After 5 minutes I walked out. Now I have been contacted by email to know if I am still interested but I have made a commitment elsewhere.
Terrible Sold the vehicle the morning after I was told that they were holding it for me. My appointment was confirmed the morning before I drove to the dealership. 1hr wait in lobby to find out they sold the vehicle and were filling out the paperwork for this customer as I waited.
Business response:
Dear GuruWSDS4, We apologize for the inconvenience this has caused you. Sometimes we get several customers interested in the same vehicle at the same time, which makes it challenging to coordinate appropriately. We admit it was handled less professionally. If you would give us a call to our branch, we can discuss about the opportunities to make it right for you. Our number is 770-831-7007 and we are open Mon-Sat from 9-7pm.
I tried to buy a 2015 camaro, went through all the financing steps, they said they would call me the next day to finalize, sold it that morning. It was my dream car, can’t find another one like it. Failed me utterly.
Business response:
Mr. Jeff, we can see that along with having good taste you are also very passionate about your driving experience. In other words, the perfect client for us here at Auto Gallery. We provide not only the most ideal vehicles for all our clients but work extremely hard to make sure that you have a seamless, haggle-free, no pressure, pleasant purchasing experience. We respect your tenacity and want to assure you that letting your 2015 Camaro go was not an intentional decision on our part. There are instances when we, sharing you... read more
I live 45 minutes from dealerships and drove to the dealership to test drive the car and loved it. Told salesman that I would come back the same day with my husband that left a trip early and drove 2 hours home the another 45 mins to dealership and the car had been sold. It would have be nice if he would have called me and let me know so I didn’t waste 3 hours of my husband’s time. This all happened in a total of 5 hours!
Frequently asked questions about Auto Gallery Mall of Georgia
How is Auto Gallery Mall of Georgia rated?
Auto Gallery Mall of Georgia has a 4.6 star rating with 1,612 reviews.
When is Auto Gallery Mall of Georgia open?
Auto Gallery Mall of Georgia is closed now. It will open tomorrow at 9:00 a.m.