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Jiffy Lube Oil Change
- Oil Change Stations
- Missoula, MT
About this business
Location details
601 E Broadway St, Missoula, MT, 59802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I started at the Jiffy Lube on Brooks and was greeted by Kendra, who was not only unfriendly and rushed (there were only two other cars,) but told me that she wouldn't look at something unrelated to getting my oil change for a few bucks more. "Sorry, that's not my job." Understandable, since that is not her job, but this has never happened to be at a Jiffy Lube--they have always been willing to at least LOOK for 5 seconds at something. I got out of there with the quickness and went over the to the Jiffy Lube on Broadway. Ke... read more
I came in to the front desk to ask about buying some headlights/backlights, the guy at the front desk told me to pull my car around so he could see what kind of lights were needed, so I went to my car and did as he said. As I'm pulling my car up to the garage, trying to straighten my wheels out the mechanic is yelling for me to stop so I stopped my car rolled my window down and he is yelling at me pointing his finger in my face saying "what do you think you're doing, you have no right to pull into my shop". It scared me so m... read more
Business response:
Thank you for sharing your experience, Brianna. We sincerely apologize for the way you were treated and understand how upsetting this must have been. Your feedback is important to us, and we would like the opportunity to address this directly. Please reach out to us at briggs.anderson@thefostergroupmt.com so we can investigate and work toward a resolution. To better assist you, please also include invoice # or license plate, phone # and details about your service.
Tried to get a conventional oil change that has always been $45-50, and the serviceman told me the total was $120, that I needed synthetic oil, and that that has been the case for the past few years. That can't be true, as I've been getting standard oil changes with no problem since I've had the car:(
Business response:
Kes, thank you for letting us know about your experience at our Missoula Jiffy Lube. Our technicians are trained to use the oil type recommended by your vehicle’s manufacturer, and should have informed you of what oil type they were going to use. We’d like to discuss your visit further, please email your contact info (email/phone #) to briggs.anderson@thefostergroupmt.com. To better assist you, please also include invoice # or license plate, phone # and details about your service.
DONT COME HERE. Way too expensive and there seems to be a problem with the online coupons when it specifically says it's for this location this is a joke and he's a rude customer service representative..
Business response:
Alfred, thank you for your comment and for visiting our Missoula Jiffy Lube. We pride ourselves on quality of service and customer satisfaction and are disappointed to hear you didn’t experience this during your visit. If you would kindly send us an email with your contact information (email/phone #) to briggs.anderson@thefostergroupmt.com, we would be happy to help resolve this issue. To better assist you, please also include invoice # or license plate, phone # and details about your service.
I'm not going to post a star because it doesn't even deserve one. But, I have to. This was my experience... Brought my girlfriends car in for an oil change was greeted at the front desk by a guy who cut me off while I was saying hello by saying a recorded speech, like he had to. he told me it would be 25 minutes. I sat and waited. It was 40 minutes. Without asking me what type of oil change I would like. they pulled my vehicle in gave me a synthetic oil change without my permission told me it was $99. I asked if there was an... read more
Business response:
Kevin, we are sorry to hear that your service at our Missoula Jiffy Lube didn’t meet your expectations. If you could please send us your contact info (email/phone #) to briggs.anderson@thefostergroupmt.com, we would appreciate the opportunity to resolve this issue further. To better assist you, please also include invoice # or license plate, phone # and details about your service.
Too expensive. Go elsewhere. They charge for everything extra.. washer fluid... coolant.. other places don't do that.. plus $100 for an oil change.. wow! No thanks..
I've used Jiffy Lube for many years and never a problem using an online coupon. After waiting over 30 min at this location, they went to log me in and I showed the coupon obtained from jiffylube.com, showing it was valid at the two Missoula locations yet the tech said it wasn't valid there. I said I thought that was strange since the coupons are location specific and he said its been that way for years. WTF? Now I'm pissed. How about you asshats fix this? Writing this at the Brooks St location where they DO take the coupon.... read more
Business response:
Kris, we apologize that you couldn’t use the coupon you brought in during your visit at our Missoula Jiffy Lube. We frequently change out coupon offers on our website, and although that coupon was once available at both locations, it has since been changed to only be accepted at our Brooks St location. If you brought in a screenshot of the coupon, that could explain why it no longer matched up to what was accepted at this specific location. We are glad you were able to make it into the Brooks St location and utilize this cou... read more
No - I don't want a new transmission, I don't need my engine replaced. Just give me an oil change. $52 bucks for a filter that costs $16 at Auto Zone? Your pressure on customers to upsell is annoying. Last time I was there they didn't tighten the radiator cap. Lost all coolant and engine overheated on the highway, leaving me stranded for an hour. I will never go to Jiffy Lube again!
Business response:
Alpen, we are very concerned about your experience at our Missoula location. Our top priority is to provide the highest quality of service for our customers and their vehicle. I would like to talk to you about the situation and get some details about your visit, so that we can work to get your issue resolved. Please email me your contact info (email/phone #) to briggs.anderson@thefostergroupmt.com. To better assist you, please also include invoice # or license plate, phone # and details about your service.
I've gotten oil changes at other Jiffy lubes all over the United States in my 2017 ram.. 1st time I've been charged a special oil up charge for 0/40 synthetic..I can buy this oil on counter at Walmart and get same oil change for almost half..Your e commerce pks were good until up charge..I won't be back unless this issue is resolved.. #32733866
Business response:
Edgar, we are sorry to hear that your service at our Missoula Jiffy Lube didn't meet your expectations. If you could please send us your contact info (email/phone #) to briggs.anderson@thefostergroupmt.com, we would appreciate the opportunity to resolve this issue further. To better assist you, please also include invoice # or license plate, phone # and details about your service.
Frequently asked questions about Jiffy Lube Oil Change
How is Jiffy Lube Oil Change rated?
Jiffy Lube Oil Change has a 4.5 star rating with 778 reviews.
When is Jiffy Lube Oil Change open?
Jiffy Lube Oil Change is closed now. It will open at 8:00 a.m.