Cool Today

David C. 

on Yelp

a year ago

very aggressive service techs. told we needed an entire new unit, sales was high pressure and against my better judgment went with them. the installation was Done May 20, 2023. 5 months later an issue with the drain and system shut down. again a very aggressive tech and first thing out of his mouth was it was our fault and needed a new drain pan at $59. system has still not had its final inspection from lake county. this company continues to drop the ball, very poor communication and absolutely no follow through with anythin... read more

Ronald T. 

on Yelp

a year ago

Not cool today. could not promise a day that the unit would be fixed or replaced. We were then quoted over 5k over our other quote to replace the unit. To fix the unit they wanted over 10k. Please do your research. These guys are not legally stealing from me. 

K H. 

on Yelp

2 years ago

$400 to replace a $13 capacitor. They did the work, as could anyone. Call around and ask a/c companies how much they charge for this. 2 stars because they didn't suggest replacing all our units. Lol Florida now! Crazy. 

Jeff A. 

on Yelp

2 years ago

Requested AC repair. They found a hole in the coil and suggested replacing. So, I had them replace it. The installer put the coil in on the wrong slope which meant the system didn't drain and water backed up into the inlet duct. After a couple attempts at fixing the slope, I was told there was a cracked drain pan, which was not cracked before the coil replacement and had ti be ordered. Now I have water damage to my garage ceiling and completely soaked insulation inside the unit and still no fix after a few weeks. I was also ... read more

Mark L. 

on Yelp

3 years ago

Unfortunately I have had to take to the internet to express my displeasure with this company and their service. I had been with them for many years when under different ownership and operating under the name Easy Cool A/C and that company by far outshone the current outfit with their level of customer service. Now under the current ownership, I purchased a $10K Carrier split unit from them in the summer of 2018 when my old unit finally broke after nearly 18yrs service. Living in Tampa where the winters are short and mild, I ... read more

Elle A. 

on Yelp

5 years ago

This is a review for the SARASOTA BRANCH Having a maintenance contract was helpful, until we had a serious issue! Had the techs out 3 times in 2 week period. All were super awesome! Last visit had a pressure test and a leak was revealed in receiver coils. Then we realized we needed to eval a new unit VS. Repair($1600.00) No A/C all last week and over this past weekend. Horrible! Last Wednesday Vince, the salesman came to see us and was there 3 hours telling us all our options for replacement. His bids varied from $7800... read more

Doug G. 

on Yelp

5 years ago

After years of dealing with cut throat AC companies, a friend recommended a family-owed company by the name of Alert. We tried them and were immediately pleased. They were responsive and reasonably priced. We subscribed to their maintenance program for several years. Unfortunately, they were bought out by a bigger company and things changed. I was on a business trip when our AC unit went out. My wife was advised over the phone to trip the breaker and let it reset. When she turned it back on, it would not hold so I had... read more

Melissa G. 

on Yelp

5 years ago

We had a new AC unit installed. The unit was not cooling and running constantly. Multiple calls and emails were made. Appointment was made to determine the issue, but no one showed up or called. After 2 weeks or a new unit not working properly the County Inspector came out and failed the job. This company has awful communication and has no customer service. I have been waiting for over a month to be contacted by a manager. 

C. C. 

on Yelp

6 years ago

If I could give zero stars, I would have! I called these guys to help my 90 year old Mom, who lives on her own. Her A/C had stopped running. She was given an "appointment window", from noon till 6:00 pm. The guy finally arrived at 9:10 pm! He told my Mom that there were all kinds of "issues" with her A/C unit, so my Mom had him call me to explain. The guy tells me that there is a "bad component", but could not elaborate. He also told me that the "fan motor" was bad. He also said that the unit was "dirty", and needed t... read more