Cool Today

Adele B. 

on Yelp

2 months ago

If you're thinking of buying an AC from Cool Today, get ready to hand over your hard-earned money to a company that does not care about you. This was truly the most unprofessional, incompetent, uncaring company I've ever dealt with. They take zero accountability for their own issues and refuse to follow up with problems until their customers force them to. If I could give negative stars, I would. If I could go back in time and choose a different AC company, I most definitely would. 

Tom R. 

on Yelp

6 months ago

I have not had any work done by this company. However, I want to warn shoppers that this company quoted $12,000 to install a home air conditioning system, but I contracted with another company that quoted only $7,000 for a comparable system. Do not contract with this Cool Today until you get a comparison quote from at least one other company. - Better yet, don't waste your time with this company. 

David B. 

on Yelp

7 months ago

I have an A/C maintenance contract with Cool Today. Every time they come to do the scheduled maintenance, they find repairs costing hundreds or thousands of dollars not covered under my contract. I never had this experience with their predecessor company, Alert Air. The last A/C unit they sold me has been a disaster from Day One. I have been satisfied with their plumbing and electrical service; but the A/C service is awful 

Kat T. 

on Yelp

9 months ago

So I paid over $6000 for a brand new air conditioner the installation all that went fantastic! Less than a year later, the condenser! went out. Had to have it replaced. They charge you $289 even though it's under warranty to come and fix it. Less than four months later, the same part went out I called them up. They said they couldn't come out for four days. My husband is in his late 60s. He cannot handle this heat nor can I. I told the lady I was gonna have to get somebody else and she said I could put in a claim called anot... read more

Valerie T. 

on Yelp

10 months ago

bought a brand new a/c exactly 3 years ago. had a problem about 2 weeks later. then they had to install another thermostat. signed up for a maintenance agreement. tech came out twice a year to inspect the a/c. I told the tech that it wasn't cooling the house very well. I was told on more than 6 occasions that it was because it was so hot out. I explained tay some days it was fine and other days it wasn't, even though the temp outside was the same. they kept blowing me off. Then I had one of their plumbers come out... read more

Scott S. 

on Yelp

11 months ago

Terrible company! Save yourself time and lots of frustration and avoid them. I booked a simple A/C tune up and confirmed the appointment the day before by text message. I waited all day and no one showed up and no one bothered to call. I called them after 4:00pm and asked if they were still coming or what happened. The person said - Yes the technician was still coming and I was next Appointment up. At 4:30pm a different guy called me and said technician would NOT be coming today for the scheduled appointment. He assured me ... read more

Jill S. 

on Yelp

a year ago

I wish I could give negative stars! We had a complete new air conditioning system installed by Cool Today on 10/16/21 & financed the $15,332 cost. At the time, the salesman talked my husband & me into the most expensive system saying the unit, maintenance plus all service would be covered for 10 years. We hadn't had air conditioning for 24 hours & were pretty desperate at the time. We didn't realize that service & maintenance was not actually covered until the next year when we scheduled maintenance. At that time, the t... read more

Kathy S. 

on Yelp

a year ago

I was at Home Depot and Cool Today offered a $19 complete ac checkup. what a mistake that was!! The guy came out and gave us a complete 100% on everything he checked. Our air conditioner was in perfect condition since we bought the house 3 years ago. But since we were in the process of selling the house a good review would reassure the new buyers. Well, 2 days later NO AIR!! We called in a panic and the guy on the phone said if you'd just stop your ranting I said we come out there today for no charge. The next guy comes ou... read more

K U. 

on Yelp

a year ago

Purchased a Carrier heat pump to replace a forced hot air furnace & a/c. The installation was a nightmare. It took 2 crews over 96 hours to just get it into working condition. They do very sloppy work. Installed plumbing directly on top of our air ducts in the attic, cut the thermostat wire, didn't cap the gas line, installed plumbing that blocked the access panel on the air handler, etc. They refused to return phone calls or emails. I regret ever hiring this company.